Hello, Frank,

We appreciate you reaching out to us.

We kindly invite you to explore our latest Single Product Builder feature, which is compatible with Elementor. For detailed guidance, please refer to the following documentation: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/.

Upon utilizing this tool, you will have the capability to select a brand image, as illustrated in the attached screenshot.

Warm regards,
The 8Theme Team

Hello, @parfumuritester.ro,

Thank you for letting us know.
Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello, @parfumuritester.ro,

Thank you for getting in touch with us.

We appreciate your reaching out to us for assistance. In order to provide you with an accurate response, we need to review your settings. Could you please provide us with temporary access credentials to your wp-admin?

Your cooperation is greatly valued, and we assure you that your information will be handled with the utmost confidentiality and security.

Best Regards,
8Theme’s Team

Hello, Ryan,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Best Regards,
8Theme’s Team

Hello, Ryan,

1/ We appreciate your prompt response, but we can’t see your Home page content still, the maintenance mode was not disabled.

2/ Please go to Dashboard > Updates > click on “Check again” and then try to do updates.

Best Regards,
8Theme’s Team

Hello, Eyagos,

Thank you for reaching out to us with your inquiry regarding URL slugs for product variations.

We understand the importance of having distinct URLs for each product variation to enhance user experience and to ensure that search engines like Google can index each variant accurately. This is indeed crucial for SEO and for sharing specific product variations with others.

Currently, our theme supports dynamic variations that update on the product page without a page reload https://gyazo.com/ca975143283b223a614ff3bb83d424bb , which means the URL does not change by default when a new variation is selected. However, we recognize the scenarios you’ve described and the need for a solution that aligns with Google’s guidelines for product variant URLs.

To address this, we suggest considering the implementation of URL query parameters or path segments for each variation. This would involve custom development to ensure that selecting a variation updates the URL accordingly and that these URLs are properly indexed by search engines.

We recommend consulting with a developer who can assist in customizing the theme to include this functionality. They can help create a system where each variation has its own URL that can be indexed by search engines and easily shared.

Regarding the search results showing variations with query parameters, this is a step in the right direction. However, it seems there is more work to be done to ensure consistency across all areas of the site, including the product archive.

We appreciate your detailed feedback and the links to Google’s documentation. We will take your suggestions into consideration for future updates to our theme. In the meantime, if you require immediate assistance with custom development, we recommend reaching out to a professional developer or our customization team via the appropriate button on your account page.

Also, we invite you to submit your requests to our team through the following page: https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

Hello, Natasa,

Thank you for reaching out to us with your query.

Currently, the option you are inquiring about is not available. However, we invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

You can create a new menu in Appearance > Menus with first-level menu items only and select this menu in the current AMP settings – https://prnt.sc/vPW3hFUZbBZ0

Best Regards,
8Theme’s Team

Hello, MagineM,

Thank you for reaching out to us with your concerns.

1/ We are sorry to hear that your site experiences crashes when making certain edits in the backend. This is certainly not the experience we want our customers to have. We would like to investigate this further to determine the root cause and provide a solution. Could you please provide us with specific steps to reproduce the error, as well as any relevant screenshots or error messages? This information will be invaluable in helping us resolve the issue promptly.

2/ As for the WooCommerce emails not being sent to customers, this is also a matter we take seriously. We want to ensure that all communication channels between you and your customers are functioning correctly. To assist you better, could you please confirm if you have checked the email settings within WooCommerce and ensured that they are configured correctly? Additionally, it would be helpful to know if there are any particular email types that are not being sent, or if the issue is with all customer emails.

Provide temporary wp-admin access.

3/ Please check how it works when not Legenda theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes). Let us know the results of the tests with screenshots.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Daniyal,

We appreciate your prompt response.

Kindly furnish us with the URL of the product where the video has been uploaded, along with temporary wp-admin credentials.

Kind Regards,
8theme team

Hello, Daniyal,

3/ Currently, the option you are inquiring about is not available. However, we invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

If you wish a developers team can personally assist you via customization service.
To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with expert dev team.

Thank you for your cooperation and understanding.

4/ Here is a demo of how video can be displayed on a single product page https://xstore.8theme.com/elementor2/sport/product/20v-max-brushless-circular-saw/ – https://prnt.sc/JZ_fP2lLyajt

5/ https://www.8theme.com/topic/xstore-how-to-add-baner-on-product-categories/

Kind Regards,
8theme team

Hello, Smart,

Thank you for reaching out to us with your concern.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

We can’t log in. Please check the wp-admin credentials.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Nicolo,

We hope this message finds you well.

We would like to inform you that WPML is a premium plugin designed to facilitate multilingual translations on your website.

Alternatively, Loco Translate is a complimentary plugin that enables on-site translations through the Dashboard. For further information, please visit: https://wordpress.org/plugins/loco-translate/

Should you require translation for a single language, we recommend utilizing the Loco Translate or PoEdit. Detailed instructions can be found here: https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Nicolo,

We have identified that the main issue is caused when the WooCommerce Payments plugin is active on your website. Once we deactivate it, the issue is resolved (see screenshot: https://prnt.sc/wif01JqpPdlf). Upon further examination of the plugin’s code, we discovered that it modifies wc_price with its own filter (see screenshot: https://prnt.sc/z2bhIQjl5bwi). However, it appears that their filter does not function properly with content loaded via AJAX requests, such as our quick view product content that loads only when the customer demands it by clicking a specific button.

After conducting a simple check to see if a quick fix is possible, we concluded that it is not. For a correct fix, we believe the plugin should provide documentation about its compatibility with AJAX-loaded content, which it currently lacks. Additionally, upon reviewing the plugin’s forum and customer reviews, it seems that numerous customers have encountered issues with it installed (see screenshot: https://prnt.sc/rINSUJzkfXZ6).

As a solution, we recommend contacting the plugin’s author to inquire about a solution to this mutually beneficial issue. From our end, we can provide you with the files where we have AJAX-loaded content and a screenshot of their filter:

1. File: xstore/woocommerce/product-quick-view-canvas.php – AJAX-loaded content is located in this file. The product price is displayed using the default WooCommerce function woocommerce_template_single_price().

2. File: woocommerce-payments/includes/multi-currency/Compatibility/WooCommerceSubscriptions.php – Specifically, pay attention to the maybe_get_explicit_format_for_subscription_total() function (see screenshot: https://prnt.sc/rINSUJzkfXZ6).

Kind Regards,
8theme team

Hello, ROC Enterprise,

We wish to inform you that we have temporarily deactivated the Elementor Pro plugin on your website. Upon doing so, we observed that the website header, as configured through the Theme Options > Header Builder, is functioning correctly. This suggests that the header created with the Elementor Pro plugin has been overriding the one designed via the Theme Options.

At your convenience, we kindly request that you decide which header you prefer to utilize moving forward: the one crafted with the Elementor Pro plugin or the one configured through the Theme Options > Header Builder. Once you have made your decision, you will then have the option to either remove the plugin-generated header or continue to customize it to suit your requirements.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, HmirceaD,

We appreciate your prompt response.

In this case, please try this code – https://www.8theme.com/topic/product-card-how-to-make-an-equilibrium/

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team