Forum Replies Created

Viewing 30 posts - 9,661 through 9,690 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2024 at 09:19

    Hello, Patrickjanko,

    We appreciate your inquiry and are pleased to assist you.

    Please be informed that you may upload images of any dimension, and they will be displayed accordingly. Subsequently, you have the flexibility to adjust the size to suit your requirements and achieve optimal results.

    It’s always a good idea to test your images on different devices to ensure they display correctly across all platforms.

    Furthermore, we suggest optimizing your images for enhanced performance. You may find the following resource useful for this purpose: https://tinypng.com/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2024 at 09:12

    Hello, TopGuides,

    We appreciate your prompt response.

    We kindly request that you review the following link at your earliest convenience: https://prnt.sc/rE_gGRZQ9DrV

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2024 at 09:09

    Hello, Valentin,

    Thank you for reaching out to us with your query.

    To assist you effectively, we would require the URLs of the pages in question. Kindly provide us with these details so that we may proceed with custom CSS code solutions tailored to your needs.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2024 at 09:05

    Hello, Murad,

    We appreciate your prompt response.

    1/ We kindly request that you review the examples provided at the following link: https://xstore.8theme.com/elementor/demos/minimal-fashion02/toggle-text-element/. Upon reviewing, please proceed to create a static block incorporating this element. Subsequently, display the block on the category page by utilizing the shortcode https://prnt.sc/5KeC8orpJpwx.

    2/ Please create a static block that meets your requirements using the Elementor editor. Once created, insert the shortcode into the Category > Description section under the ‘Text’ tab, following the content.

    We look forward to your compliance with the above instructions. Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2024 at 08:58

    Hello,

    Thank you for reaching out to us.

    Please find below the custom CSS code that you may utilize:

    .popup-added-to-cart-content span.wc-gzd-cart-info.unit-price.unit-price-cart {
        margin: 0px 10px;
    }

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2024 at 08:46

    Hello, Kushtia Sweets,

    Thank you for reaching out to us and for providing the screenshot to illustrate the issue you’re experiencing with the banner images not displaying on your website.

    1/ Please update theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    2/ Make sure that the problem is not caused by 3rd-party plugin or custom code in child theme.

    3/ Provide temporary FTP access, so we can check the problem more deeply.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2024 at 08:40

    Hello, Patrickjanko,

    Thank you for reaching out to us with your query.

    Please navigate to XStore > Theme options > Header Builder > Cart > Mini-Cart Promo Message > edit content of Text tab.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2024 at 08:31

    Hello, Grace Chen,

    Thank you for reaching out to us with your concern.

    We’ve disabled the sticky sidebar option – https://prnt.sc/T8owYyeRpwA0 Please clear cache and check how it works now.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2024 at 08:29

    Hello, Filmguerilla,

    We appreciate your prompt response.

    Please change the color via Theme Options > Header builder > Main menu – https://prnt.sc/C2QvR-elNvk0

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2024 at 08:24

    Hello, Duarte,

    Thank you for reaching out to us with your concerns.

    To assist you effectively, we kindly request that you grant us temporary access to your WordPress admin panel. This will enable us to review your settings and ensure everything is configured correctly.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 10, 2024 at 07:55

    Hello, Qilah,

    We’ve disabled the description via Theme Options > WooCommerce > Shop > Products design, because determined that the issue at hand was caused by an unclosed tag. This is because the excerpt is a segment of the content that, if it includes an opening HTML tag without the corresponding closing tag, can lead to display problems.

    To resolve this, you may consider adjusting the length of the excerpt via Theme Options or alternatively, you could add a brief text to the ‘Short Description’ field https://prnt.sc/_inKC6zdBt2g, ensuring that it is free of any HTML tags. This adjustment should ensure that the content is presented correctly.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2024 at 18:23

    Hello, Qilah,

    We appreciate your prompt response.

    Fixed.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2024 at 17:01

    Hello, Daniyal,

    1/ To adjust the font weight, we kindly ask that you insert the following code snippet into the designated area located at Theme Options > Theme Custom CSS > Global:

    .single-product .related-products-title {
        font-weight: 600;
    }

    2/

    .single-product ul.st-swatch-size-large li.type-label a, 
    .single-product ul.st-swatch-size-large li.type-label span {
        font-size: 20px;
        font-weight: 600;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2024 at 16:58

    Hello, @Trektor,

    We kindly request that you provide us with temporary FTP access (FTP host, FTP username, FTP password, FTP port, and FTP encryption type). If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2024 at 16:49

    Hello, Qilah,

    Thank you for reaching out to us with your concern.

    To assist you effectively, we kindly request that you grant us temporary administrative access to your WordPress dashboard. This will enable us to review your settings and provide the necessary support.

    We look forward to resolving this issue for you promptly.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2024 at 16:47

    Hello, Lani,

    Thank you for getting in touch with us.

    1/ Before – https://prnt.sc/arQfEpfyMcfm , after – https://prnt.sc/hm1o7UDp8Zi_

    2/ Examples of changing font size – https://prnt.sc/k5uyCnqxftQm https://prnt.sc/IQvo9QZT3wLb

    Could you specify the particular element for which you are unable to adjust the font size?

    We look forward to your response and are here to assist you with any further questions or concerns.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2024 at 15:43

    Hello, @Mohit Prajapati,

    We appreciate your prompt response.

    We kindly request that you attempt to remove the wishlist element from the header using the Header Builder and then proceed with testing.

    Furthermore, we would appreciate it if you could document your process by recording a video that captures what you are doing and where precisely you observe the mentioned messages in the browser console (it is not clear from the screenshot, unfortunately).

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2024 at 14:27

    Hello, Daniyal,

    We would like to express our gratitude for your swift response.

    In accordance with our previous correspondence, we have amended the text as per your request. Should you have any further modifications or need additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2024 at 14:24

    Hello, @Mohit Prajapati,

    We kindly request that you clear your cache and then proceed to review your wishlist. Once you have done so, please inform us of the outcome.

    Should you continue to encounter any issues, we would greatly appreciate it if you could record a video to provide us with a clearer understanding of the problem.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2024 at 14:12

    Dear @Abdulrahman Nahhas,

    We are pleased to inform you that we have successfully added the four icons you requested https://prnt.sc/83pbnVtpq08i Upon review, we have not identified any issues with the implementation.

    Should you have any further requests or require assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2024 at 13:21

    Hello, @bmrg,

    Thank you for getting in touch with us.

    Please try to use the next custom CSS code:

    .sidebar-widget li a {
        font-size: 14px;
    }
    .sidebar-widget .price_slider_amount, .sidebar-widget .price_slider_amount span {
        font-size: 12px !important;
    }
    .sidebar-widget .price_slider_wrapper .button {
        font-size: 11px;
    }

    https://prnt.sc/3mF8zL3eca_v

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2024 at 13:14

    Hello, Murad,

    We hope this message finds you well.

    Could you please provide us with the link to the page where you are looking to achieve the result as depicted in the screenshot you provided? Additionally, we kindly request that you grant us temporary wp-admin access so that we may assess the situation and determine how we can assist you further.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2024 at 13:12

    Hello, Daniyal,

    Thank you for getting in touch with us.

    If you want to change this text only, the next workaround can be used: Install the Loco Translate plugin > create English translation for XStore theme > change text > check the result and disable the Loco plugin.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2024 at 11:26

    Hello, RoasGurus,

    We appreciate your prompt response.

    You can delete styles from this field or edit it – https://prnt.sc/hANY0iiQDuyD

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2024 at 10:17

    Hello, RoasGurus,

    Thank you for reaching out to us with your query regarding the Google Map display on your page.

    To assist you further, we kindly request that you inform us once you have exited the page editor https://prnt.sc/1NpDfq1GH5Bv. This will enable us to review your settings and provide the necessary support.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2024 at 10:12

    Hello, @Mohit Prajapati,

    We appreciate your prompt response.

    With access you provider we can’t get access to Dashboard. Please set administrator role for the user.

    About wishlist, how does it work when all cache is disabled (from a plugin and server side on your site)?
    Please try adding

    xstore_wishlist_ids
    xstore_wishlist_ids_0

    in Reject Cookies field of cache plugin, for example – https://www.8theme.com/topic/wishlist-removed-items-reappear-after-page-reload-only-when-not-logged-in/#post-345307

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2024 at 10:05

    Hello, @Weblike PRO,

    Thank you for getting in touch with us.

    We we invite you to submit a request to our dev team through the following page: https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Warm regards,
    The 8Theme Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2024 at 10:01

    Hello, @Abdulrahman Nahhas,

    We appreciate your prompt response.

    Please post different questions via separate threads – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    1/ We’ve checked XStore > Slides (beta) > edit slide and it works fine – https://prnt.sc/wb4lkeirHRHu

    2/ Please clear cache and check socials now – https://prnt.sc/NFIJG-yoUkQi

    3/ There are default paddings which comes from Elementor, we’ve set https://prnt.sc/heza7wr2K8Sz and https://prnt.sc/GyAOKXcvFSET

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2024 at 09:52

    Hello, Ryan,

    We appreciate you reaching out to us.

    Upon reviewing the issue you reported, we conducted a thorough test on our demo site and confirmed that the problem does not occur there.

    Should you prefer to continue using the previous version of the Product element, you are welcome to do so. Alternatively, if you would like us to investigate the matter further on your site, we kindly request that you provide us with temporary FTP access (FTP host, FTP username, FTP password, FTP port, and FTP encryption type). If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2024 at 09:33

    Hello, Filmguerilla,

    We appreciate you reaching out to us and for choosing XStore for your needs.

    To assist you further, may we kindly request that you provide us with temporary access to your WordPress admin panel? This will enable us to address your concerns more efficiently.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

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    Viewing 9,690 results - 9,661 through 9,690 (of 68,227 total)
Viewing 30 posts - 9,661 through 9,690 (of 68,227 total)
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