Hello,

Thank you for reaching out to us with your concern regarding the loading speed of your site on mobile devices. We understand how important it is for your website to perform optimally across all platforms.

To address the issue, there are several steps you can take within the theme settings to improve mobile loading times:

1. Ensure that you are using the latest version of the theme, as updates often include performance improvements.
2. Optimize your images for the web by compressing them without losing quality, which can significantly reduce load times.
3. Utilize caching plugins that are compatible with our theme to store frequently accessed data and reduce server load.
4. Minimize the use of heavy plugins and widgets that may not be necessary, especially for mobile users.

If you have already tried these steps and the issue persists, please provide us with the URL of your site and temporary access credentials if possible. Our support team will take a closer look and assist you further.

We are committed to helping you resolve this as efficiently as possible. Your satisfaction is our priority.

Thank you for your patience and understanding.

Best Regards,
8Theme’s Team

Hello, Jyl London,

Thank you for getting in touch with us.

Private Content

Best Regards,
8Theme’s Team

Hello, GNC,

We would like to express our gratitude for your swift response to our previous communication.

There is a problem with 3rd party plugin https://prnt.sc/Z4YpPkxaKZvo https://www.8theme.com/documentation/docs/how-to-access-web-console/
Upon deactivating the Birthday Discount Coupon plugin, we observed that the conditions function correctly, which can be seen here: https://prnt.sc/eLpmk2jDb-Ue.
As a preliminary measure, we suggest that you consider downgrading the PHP version to 8.1 to potentially resolve the issue. Should the problem persist after this adjustment, we advise reaching out to the plugin’s developers for further assistance.

Best Regards,
8Theme’s Team

Hello, HmirceaD,

Thank you for reaching out to us with your concern.

We kindly suggest that you implement the solution provided at the following link: https://www.8theme.com/topic/how-to-get-products-to-be-aligned-the-same-regardless-of-the-length-of-the-title/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Nicolo,

Thank you for reaching out to us with your query.

We would recommend using the Loco Translate plugin.
Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder,
with correct names, for example, for XStore theme: xstore-nb_NO.po, and xstore-core-nb_NO.po for XStore Core plugin, then you will not lose translation after the update – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
We would recommend doing a backup of all the files before any update.

Also, after every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

Best Regards,
8Theme’s Team

Hello, Nancy,

We appreciate you taking the time to contact us regarding your inquiry.

For assistance with WooCommerce-related questions, we kindly suggest that you reach out to the WooCommerce support team directly at https://wordpress.org/support/plugin/woocommerce/. Additionally, should you require any customization services, please feel free to submit a request through your account page on our website.

Please note that additional customization services fall beyond the scope of our basic support and are subject to associated fees.

We thank you for your understanding and are here to assist with any further questions you may have.

Best Regards,
8Theme’s Team

Hello, Evatis,

We appreciate your prompt response.

Because AMP uses minimal code for quick loading, it can’t include all the elements on a fully functioning webpage, such as certain widgets, embedded content, or pages created using page builders (Elementor/WPBakery) https://prnt.sc/QbHbTjl2HLc6 https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

Please add the next code:

.wpb-content-wrapper {
    display: none;
}

as described here https://www.8theme.com/documentation/xstore/amp-plugin/custom-css-section/ ro removed shortcodes.

Best Regards,
8Theme’s Team

Hello, Ethan,

Thank you for reaching out to us with your query.

Please kindly inform us which demo you have already installed, as well as the single product version you would like to receive.

Best Regards,
8Theme’s Team

Hello, Nicolo,

We have observed that the price display has been modified by custom code; however, this code does not affect the quick view window. Should you prefer not to utilize custom CSS, please provide us with temporary wp-admin and FTP access, so that we can examine the code more closely and make the necessary adjustments.

Please note that your inquiry does not pertain to the functionality of our theme, as the price display is governed by the WooCommerce plugin. Therefore, we recommend navigating to WooCommerce > Settings > General > Currency Options > Number of Decimals for further configuration.

We appreciate your understanding and cooperation.

Kind Regards,
8theme team

Hello, Henrik,

We appreciate your prompt response.

We’ve checked your – https://www.verktoyutleie.no/produkter/verktoy/ and here is a video of the scroll – https://www.verktoyutleie.no/produkter/verktoy/ Also, we’ve checked from an incognito browser window of how it works for not login user and the scroll works fine.

Then we set https://prnt.sc/TDluXlB4WuvT and activated WooCommerce Infinite Scroll and Ajax Pagination plugin, the scroll works fine too – https://we.tl/t-RR1flcMwPe

Please do a few tests from different devices (Chrome browser).

In order to assist you effectively, it is imperative that we are able to replicate the issue you are experiencing. We would greatly appreciate it if you could provide us with detailed information regarding the device, browser, and specific settings that should be used to observe the problem. https://www.verktoyutleie.no/produkter/verktoy

Kind Regards,
8theme team

Hello, Henrik,

Thank you for getting in touch with us.

For us to assist you effectively, could you kindly furnish us with the following details in your subsequent communications?

1/ A comprehensive description of the issue you are encountering.

2/ Temporary wp-admin and FTP access to https://www.verktoyutleie.no/

3/ Temporary wp-admin and FTP access to https://www.cutit.no/

We thank you in advance for your cooperation.

Kind Regards,
8theme team

Hello, Mike Papadakis,

Yes, please.

Best Regards,
8Theme’s Team

Hello, Mike Papadakis,

We have noticed that the warnings have ceased. May we confirm if this has resolved your inquiry?

Best Regards,
8Theme’s Team

Hello, GNC,

Thank you for reaching out to us with your query.

Could you please confirm whether you are utilizing Elementor Pro or the Pro Element plugin?

Best Regards,
8Theme’s Team

Hello, Bumaa,

We appreciate your response.

At first sight, we do not see problems.
Please read this article – https://elementor.com/help/mobile-editing/#:~:text=For%20instance%2C%20by%20default%20the,is%20called%20a%20%E2%80%9Cbreakpoint.%E2%80%9D Responsive settings and breakpoints comes from Elementor plugin.

Best Regards,
8Theme’s Team