Greetings,

We regret to inform you that we currently do not have an official recommendation regarding this matter.

Kind Regards,
8theme team

Hello, Zibby,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Sweet D,

You’re welcome!

1/ Regarding your specific inquiry, we kindly request that you direct your question to WooCommerce, as they are the primary system responsible for email dispatches. They will be better equipped to assist you with this matter – https://wordpress.org/support/plugin/woocommerce/

2/ Similarly, please address your query to WooCommerce or consider checking your server for any data related to the dispatch of emails from your website. This may provide you with the information you need.

Kind Regards,
8theme team

Hello, @jhawker81,

We appreciate your prompt response.

We’ve changed the Starting Point Of The Mobile Header in Theme Options > General / Layout. Please clear the cache and check now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, Sweet D,

We have reviewed your inquiry and would like to clarify that there is no bug or issue to fix.

To summarize, we do not generate a list of all orders when constructing the email template because, on a live site, there could be a multitude of orders which could potentially overload the admin interface. Instead, we display the most recent existing order from each type, as you can see in the following screenshot: https://prnt.sc/HyN0NZVtEclK. The last orders shown are:

– #9435 = Processing
– #9412 = Pending payment
– #9162 = Completed

These are the same orders that are available in the test template list for your review: https://prnt.sc/R-ByOZBLVB_D.

It is possible that there may be a misunderstanding regarding the need to manually send an email for each order. However, this is not the case; the system simply shows the types of existing orders that can be sent to a test email address. This is indicated clearly with the word “TESTING” in bold, allowing you to preview how the email will visually appear when sent to a customer.

Should you have any further questions or require additional clarification, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, @jhawker81,

We are writing to express our gratitude for your swift response. However, we regret to inform you that we are currently unable to log in using the provided credentials.

To proceed with our services, we kindly request that you supply us with the correct wp-admin access details at your earliest convenience.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello, Metaxotipia,

Thank you for reaching out to us with your concern.

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

You can submit additional customization requests https://www.8theme.com/account/#etheme_customization_panel Please note that this extra service will be paid.

If you have any additional questions or concerns, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hi @Aulakh, Sam,

Thank you for understanding.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Dombici Serban,

Thank you for reaching out to us with your request. We would be more than happy to help you with this.

Kindly provide the URLs of the pages to which you are referring.

Best Regards,
8Theme’s Team

Hello, Hakan Osman,

Thank you for reaching out to us with your concerns. We understand that you would like to remove the quantity field from the single product page on your website cicek.bg and are experiencing issues with the visibility of your site in your profile.

1/ Add the next code in Theme Options > Theme custom CSS > Global:

.single-product .et_product-block .cart .quantity {
    display: none;
}

2/ Upon reviewing your profile, we noticed that there is only one license registered at https://www.8theme.com/account-user/?user_id=31830. However, it appears that a second license is being utilized for cicek.bg. We kindly request that you add the additional license to your profile.

Should you require further assistance or have any additional questions, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

Hello, Zibby,

Thank you for reaching out to us with your query.

You can use the next workaround: add a connection block with 2 elements (menu and promo text, or HTML block with static block inside) then activate the Vertical block option for the block, and the mentioned elements will be placed one under another.

Furthermore, we would like to inform you that our upcoming theme update will feature additional components for the header builder compatible with Elementor. This enhancement will enable a transition from the existing header builder found in the Theme Options to the new version.

Best Regards,
8Theme’s Team

Hello, Manuel Barba,

We appreciate you reaching out to us and for your patronage of XStore.

To assist you further, we kindly request the following:

1. Please provide us with the link to the page from which the screenshot was taken.

2. Could you also verify if the product video field is visible when a different theme is activated on your website? For instance, navigate to Appearance > Themes > Install and Activate the Storefront theme and check its visibility.
Let us know the results.

3. We can’t connect FTP:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Could not connect to server

Please check this.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Crispy123,

We appreciate your choice to utilize XStore for your needs. Regarding your query on plugin configuration, we advise you to consult the respective plugin’s documentation or to seek direct support from their customer service team for specialized assistance.

Please be aware that it is not advisable to enable all plugin options simultaneously. It is essential to identify an optimal combination of settings that will function harmoniously with your website’s content, other installed plugins, and yield the most favorable speed test outcomes.
To achieve this, you may test various combinations of options and compare the outcomes obtained.

For your reference, we have provided settings from one of our demonstrations which you may find useful:
https://gyazo.com/e95ac59fe4d0b6b5e8bcf67a1cb6881d
https://gyazo.com/da84163cee8d36623081657bfd01f482 https://gyazo.com/268498dd61e0a6205006b7c315488caa
https://gyazo.com/9eb09280e91c6c57bd9d623997434657
https://gyazo.com/28482f528a2b36d6ad1d309cb3ad6d13
https://gyazo.com/6a11e9846ccc9edbfc8e25f60b3e51b8 https://gyazo.com/72334f00cba3e641067a89d396f4b089
https://gyazo.com/d43ba7a24664a998869eb59361ec7ca0

Google Pagespeed (and now GTmetrix) scores with 20-50 points for mobile performance for 99% of websites built with WordPress. Try to test your site on a few mobile devices and you will see that there are no real performance problems.

Kind Regards,
8theme team

Hi @chilly,

We hope this message finds you well.

We are writing to inform you that the recent issue you have encountered is due to an external plugin, specifically the Header Footer Code Manager. The problem arises from a particular snippet, which can be viewed at the following link: https://prnt.sc/Vrx85yMYWmie.

This snippet is injecting code into the page, as shown here: https://prnt.sc/fCqDcm43Iwbj. It appears that this code is causing the validation process to fail.

We kindly request that you remove or disable the problematic snippet/plugin to resolve the issue.

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

For assistance with your inquiry, we kindly ask that you refer to the following article: https://www.8theme.com/documentation/documentation/troubleshooting/troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update/

Should you require any further information or support, please do not hesitate to contact us.

Best Regards,
8Theme’s Team