Hello,

We regret to inform you that due to the structure of the page content and its elements, such rearrangement cannot be accomplished.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Rodlens Hora,

We appreciate your prompt response.

We’ve added the next custom CSS code – https://prnt.sc/Bb4aWXryIDB4 Please clear the cache and check the result. Edit font-size in the code according to your needs.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, Valleros,

Thank you for reaching out to us with your query. We understand that you are interested in implementing a triple-combo-select feature on your website to filter products, specifically for a car parts shop. This feature would allow customers to filter products by Brand, Model, and Version, with each selection dynamically updating the available options in the subsequent fields.

To access the available filters, please navigate to the Appearance section in your website’s dashboard, then proceed to Widgets, and from there, you can add widgets to the Shop sidebar. Should this approach not yield the results you are seeking, we kindly suggest reaching out to the WooCommerce plugin support team for specialized assistance. You can connect with them directly via the following link: https://wordpress.org/support/plugin/woocommerce/. They are well-equipped to provide you with expert advice on the WooCommerce platform.

We trust this information will be of help to you. Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello,

We hope this message finds you well.

We would like to inform you that there is no immediate need to disable the feature in question while the website is still under development. It can remain active for the time being. However, once the site development is complete and you are ready to transfer the website to another party, the feature will no longer be necessary and can be turned off at that point.

Kind Regards,
8theme team

Hello, @Dylan,

We appreciate your prompt response.

We have observed that you have successfully implemented the actions to disable the cookie banner feature. However, the issue at hand is not that the banner remains active, but rather that the changes are not visible due to caching. We have even attempted to add custom CSS code, but, regrettably, we are unable to see these modifications on the frontend when accessing the site via an incognito browser window as an unauthenticated user.

It is evident that the changes take effect when logged in as an administrator, which clearly indicates that when the cache is bypassed, the functionality is as expected. However, the cached version is what is being displayed to unregistered or new users. Consequently, this matter is not related to the theme author but to the individual who configured the caching on your website.

Have you reached out to your hosting provider for assistance as we previously advised?

Kind Regards,
8theme team

Hello, @Dylan,

We appreciate your prompt response.

We would like to inquire whether you have a caching mechanism or a Content Delivery Network (CDN) in place. Сaching could potentially be the cause of the issue at hand. Please could you clear your cache or consider disabling it temporarily to see if this resolves the problem. If you are uncertain about how to manage the cache, we recommend reaching out to your hosting provider for assistance.

Kind Regards,
8theme team

Hello, @Qilah,

We are currently experiencing difficulties with logging into the wp-admin. Could you please verify and provide us with the correct wp-admin credentials at your earliest convenience?

Kind Regards,
8theme team

Hello, JoHuCa,

Thank you for reaching out to us with your concerns.

1/ Please try to set https://imgur.com/wxXqM1O “More Details” Length (Chars) in Xstore > Theme Options > WooCommerce > Shop elements > Quick view.
The issue arose due to the presence of tags in the description. When an excerpt is taken to display in Quick View, some unclosed tags were causing the problem.

2/ We suggest you insert the following code into the Theme Options under Theme Custom CSS for Desktop to address your second concern:

.menu-static-block .etheme-product-grid-item .footer-inner .button {
    padding: 10px;
}
.menu-static-block .etheme-product-grid-item .footer-inner span.et-icon {
    display: flex;
    justify-content: center;
    padding: 12px;
}

3/ We can offer only – https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

Hope this information is helpful.

Best regards,
8Theme’s Team

Hello, WayneC,

Thank you for contacting us and for using XStore.

Please post different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ We would like to inform you that the duplication of categories in the carousel on your website is occurring because there are only two non-empty categories present https://prnt.sc/9XoNlPfuuHFh

The picture can be changed by editing category – https://prnt.sc/BU-0wqR4Z0Uh

2/ Sorry, but your request is a bit unclear to us.

This block https://prnt.sc/oI6j9tr2SLKB comes from the Smart Product Viewer plugin and on FLX1 product from your example, Smart product is not selected, so this is the reason why it doesn’t work. Please read more in the documentation of the plugin.

We do not recommend using a few plugins for the same purpose simultaneously, because they may conflict with each other.

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Multiple templates cna be created via Single Product Builder – https://prnt.sc/nZgzlYA6_FDI

3/ Please edit content of Text tab or use a Static block – https://prnt.sc/WU8NRuIVzB3p

4/ https://woo.com/document/editing-product-data-tabs/

5/ Fixed by renaming pages in Trash.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, MRobinson2872,

We apologize for the delay in our response as a result of the weekend.

Could you please clarify the specific assistance you require from us as the author of the theme?

Kind regards,
The 8Theme Team

Hello,

Thank you for reaching out to us with your concerns. We are always here to assist you and ensure that your experience with our template is smooth and efficient.

1/ You can check how it works with the default Woocommerce theme, like Storefront, under WP-dashboard > Appearance > Themes.
Let us know the results.

2/ Theme Options > WooCommerce > Shop > Shop page layout > enable sidebar. Dashboard > Appearance > Widgets > Edit content of Shop sidebar.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Omega Panama,

Thank you for reaching out to us and for choosing our theme for your website.

To facilitate a thorough review and to assist you effectively, we kindly request that you provide us with access to your website’s wp-admin panel. This will enable us to examine your current settings and make any necessary adjustments.

Please rest assured that your credentials will be handled with the utmost confidentiality and security.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Lucas,

We appreciate you contacting us regarding your query about the XStore theme registration process.

We regret to inform you that the functionality you are seeking is not available at this time. For your reference, please review the following documentation which outlines the current registration process: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/.

You are able to register the theme for use on a live site. Should you need to transfer the theme registration from one domain to another, you can deactivate the current domain through your account page and subsequently unregister the theme. This will allow you to activate the XStore theme on your actual live site.

Should you require further assistance or have any additional questions, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hi @chilly,

1/ We have noticed an issue with accessing the wp-admin panel as our current credentials are no longer functioning. Could you kindly confirm if there have been any changes to the wp-admin access? If so, we would greatly appreciate it if you could provide us with the updated credentials at your earliest convenience to ensure continued collaboration and support.

2/ Additionally, we would like to request that you share the tool you are currently using for testing purposes. This information will be instrumental for our team to align our processes and maintain the quality of our work.

3/ We also require functional FTP access to monitor the additions and changes being made.

Thank you for your attention to these matters. We look forward to your prompt response.

Kind Regards,
8theme team

Hello, Menelaos,

Thank you for contacting us and for using XStore.

We have updated your product page at https://menzies.gr/el/product/gant-regular-fit-cotton-linen-jeans/ to include the TOMMY JEANS brand. Consequently, this brand will now be displayed in the sidebar on https://menzies.gr/el/kathgoria/andrika/pantelonia/.

The brands on the category page are determined based on conditions to check if there is an intersection of each brand’s product with the category we are currently in (so that the product belongs to both this category and this brand). If these conditions are not met, the specific brand will not be displayed.

Best Regards,
8Theme’s Team