Hello, Smalameri,

Thank you for reaching out to us with your query. We understand that you would like to translate texts that are specified in images.

Please go to Loco Translate > Plugins > XStore Core plugin > edit translation.

Best Regards,
8Theme’s Team

Hello, Praj,

We are reaching out to you concerning the rating you have assigned to our theme. It is with regret that we learn you have encountered issues, and we are eager to offer our assistance.

We kindly request that you do not overlook this message and respond to us at your earliest convenience. Our goal is to enhance your experience with our theme and improve the rating you have provided.

Additionally, we would like to draw your attention to the following link, where you will find that all concerns you have previously raised have been addressed: https://www.8theme.com/users/praj/topics/

We must also express that your current rating has a significant impact on our business, and we are eager to work with you to rectify any outstanding issues.

Please note that this is the second communication we have sent. If we do not receive a response, we may need to initiate contact through Envato.

Thank you for your attention to this matter. We anticipate your prompt response.

Best Regards,
The 8Theme Team

Hello, Smalameri,

Thank you for reaching out to us with your concern.

We kindly request that you utilize an SEO plugin to incorporate the required Open Graph (OG) image and OG description to your website’s pages, posts, and products. Home page – https://prnt.sc/IjtkVxN7Lm87

Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following tool: https://developers.facebook.com/tools/debug/sharing/

We trust that you will find this guidance beneficial.

Kind Regards,
8theme team

Hello, Deep,

You’re welcome!

In our demos, we use the WP Rocket plugin and CDN.
WP Rocket plugin support should be able to help you find the best settings to speed up the site (all options of the plugin should not be activated at the same time, it is required to find a correct combination of settings that will not conflict with your site content and additional plugins and give best speed test results).

For example settings from one of our demos – https://gyazo.com/e95ac59fe4d0b6b5e8bcf67a1cb6881d
https://gyazo.com/da84163cee8d36623081657bfd01f482 https://gyazo.com/268498dd61e0a6205006b7c315488caa
https://gyazo.com/9eb09280e91c6c57bd9d623997434657
https://gyazo.com/28482f528a2b36d6ad1d309cb3ad6d13
https://gyazo.com/6a11e9846ccc9edbfc8e25f60b3e51b8 https://gyazo.com/72334f00cba3e641067a89d396f4b089
https://gyazo.com/d43ba7a24664a998869eb59361ec7ca0

Best Regards,
8Theme’s Team

Hello, @Qilah,

We appreciate your prompt response.

Please clear the cache and check the result – https://prnt.sc/KRgqSnu47ldr

Kind Regards,
8theme team

Hello,

Thank you for understanding.

Kind Regards,
8theme team

Hello, @smalameri,

Thank you for contacting us and for using XStore.

We have prepared an example to illustrate what you can achieve at the following link:
https://prnt.sc/ORr2GNlvNbSA

selector .posts-slider article .content-article {
    display: none !important;
}

Best Regards,
The 8Theme Team

Hello, Deep,

We appreciate your prompt response.

We kindly request that you try to add the next code in Theme Options > Theme Custom CSS > Mobile to reduce the font size:

#payment .payment_methods label {
    font-size: 12px;
}

Best Regards,
8Theme’s Team

Hello, @Goostaf,

We are grateful for your swift reply.

Please kindly publish the menu and inform us accordingly. We are eager to assist you by providing custom CSS code to meet your needs.

Best regards,
The 8Theme Team

Hello, Nicolo,

Thank you for reaching out to us with your concern.

Thank you for reaching out to us with your concern. We’re glad to hear that the CSS code we provided has worked well for your mobile layout. However, we apologize for any inconvenience caused by the inconsistency on the desktop view.

To ensure the spacing is responsive and consistent across all devices, you can modify the CSS by using media queries. Media queries allow us to apply CSS rules depending on the screen size. Here’s an updated version of the CSS that should help you achieve a more responsive layout:

/* Default spacing for mobile and small screens */
.products-grid .product:nth-child(odd) {
padding-right: 6px;
}
.products-grid .product:nth-child(even) {
padding-left: 6px;
}

/* Adjust spacing for desktop and larger screens */
@media (min-width: 992px) {
.products-grid .product:nth-child(odd) {
padding-right: 15px; /* Adjust the value as needed for desktop */
}
.products-grid .product:nth-child(even) {
padding-left: 15px; /* Adjust the value as needed for desktop */
}
}

Please replace the 15px values with the amount of spacing you desire on desktop screens. The min-width: 992px is a common breakpoint for desktop layouts, but you can adjust this value to better match the breakpoints defined in your theme’s responsive design.

Once you’ve updated the CSS, please clear your cache and check the shop page on various devices to ensure the spacing is consistent.

If you need further assistance or have any other questions, please don’t hesitate to contact us. We’re here to help!

Best Regards,
8Theme’s Team

Hello, Marco A Jimenez,

Thank you for reaching out to us and bringing this issue to our attention.

It appears that the link you have provided directs to a simple product rather than a variable one, which creates some ambiguity regarding the selection of sizes. Could you possibly capture a video of the issue to help us understand it better?

Best Regards,
8Theme’s Team

Hello, Dylan,

Thank you for reaching out to us with your queries regarding the optimal setup for discounts and shipping tracking within the XStore theme environment.

For setting up various discount options such as “buy one get one free” offers and coupons for free shipping, XStore is fully compatible with WooCommerce, which provides extensive options for creating such discount schemes. You can utilize WooCommerce’s built-in coupon system to set up your desired discounts. To create a “buy one get one free” offer, you can use the ‘Coupons’ feature under the ‘Marketing’ tab in your WooCommerce dashboard. There, you can configure the coupon details, including the discount type and conditions – https://woo.com/document/coupon-management/

For free shipping coupons, you can create a coupon and select ‘Free shipping’ as an option. Additionally, you may want to explore WooCommerce extensions that specialize in advanced discount rules for more complex promotions.

Regarding shipping tracking, XStore does not inherently conflict with popular shipping plugins such as AfterShip. These plugins are designed to work with WooCommerce and should integrate well with XStore. However, it is always recommended to ensure that you are using the latest versions of both the theme and plugins to maintain compatibility. While these shipping plugins do come with their own email editor tools, they typically do not interfere with XStore’s functionalities. Nevertheless, it is advisable to test any new plugin in a staging environment before implementing it on your live site to avoid any potential issues.

For seamless integration with XStore, we recommend using plugins that are widely recognized for their compatibility with WooCommerce. For discounts, WooCommerce’s own features and extensions are usually sufficient, but you can also consider plugins like ‘Advanced Coupons’ or ‘WooCommerce Dynamic Pricing & Discounts’ (this one can be downloaded from – https://www.8theme.com/downloads/) for more complex discount structures.

Should you encounter any issues or require further assistance, please do not hesitate to contact our support team. We are here to help ensure that your website operates smoothly and efficiently.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

You can submit additional customization requests via – https://www.8theme.com/account/#etheme_customization_panel Please note that this extra service will be paid.

Best Regards,
8Theme’s Team

Hello, Deep,

Thank you for reaching out to us with your concerns.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

Furthermore, we encourage you to review and analyze the system information provided https://prnt.sc/jm0neO7izQz- Utilizing the information from this and other online resources can lead to improved performance outcomes.

2/ Regarding mobile settings, please ensure that the following option is enabled for mobile devices: https://prnt.sc/_KAHhP28Ew6d

3/ We kindly request that you provide us with the URL of the specific page on your site that you are referring to.

Best Regards,
8Theme’s Team

Hello,

We appreciate you reaching out to us.

Please be informed that you can deactivate the XStore studio by navigating to Theme Options, and then selecting General.

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us with your concerns regarding the AMP functionality on your site.

To facilitate a thorough investigation and resolve the issues you are experiencing, we kindly request that you provide us with temporary administrative access to your WordPress dashboard (wp-admin) and FTP credentials.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team