Hello,

1/ We wish to bring to your attention that we have detected a memory error on your website – https://prnt.sc/UfkUzDBqE6aI We kindly advise you to contact your hosting provider at your earliest convenience to address and resolve this matter promptly.

2/ Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

Best Regards,
8Theme’s Team

Hello,

Should you determine that the LiteSpeed plugin better fulfills your requirements, you are certainly welcome to utilize it. For guidance on which options to activate, please refer to the plugin’s documentation or contact their support service directly.

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us with your concern. We understand how important it is for your cart and checkout pages to operate smoothly and quickly, as this is crucial for providing a positive user experience.

We appreciate that you have taken the initiative to activate the rocket plugin and have also communicated with your hosting provider to increase CPU usage. However, since you are still experiencing slow loading times, we would like to suggest a few additional steps that may help improve the performance of these pages:

1. **Caching Exclusions**: Ensure that the rocket plugin is configured to exclude the cart and checkout pages from caching. These pages are dynamic and should not be cached as they contain user-specific data.

2. **Plugin Conflict Check**: Sometimes, other plugins can conflict with the performance of your site. We recommend deactivating all other plugins temporarily to see if there is an improvement in speed. If there is, reactivate them one by one to identify the culprit.

3. **Theme and Plugin Updates**: Make sure that your theme and all plugins are updated to their latest versions. Outdated software can lead to performance issues.

4. **Content Delivery Network (CDN)**: If you are not already using a CDN, consider implementing one. A CDN can significantly speed up the loading of your site by serving your content from servers closer to your visitors.

5. **Optimize Images and Assets**: Large images and files can slow down your pages. Ensure that all images are optimized for the web and that you are using efficient file formats.

6. **Database Optimization**: Over time, databases can become bloated. Consider using a database optimization tool to clean up unnecessary data.

7. **Server Resources**: If the issue persists, it may be worth discussing with your hosting provider whether your current hosting plan provides sufficient resources, or if an upgrade is necessary.

Please try these suggestions and let us know if you see any improvements. If the problem continues, we would be happy to take a closer look for you. You can provide us with temporary access to your site’s admin area, and we will conduct a more thorough investigation.

Best Regards,
8Theme’s Team

Hello,

We have reviewed the screenshot you provided and noticed that it displays a database error, specifically mentioning a Yoast table. Could you please confirm if you have attempted to resolve the issue by deactivating the Yoast plugin?

XStore theme is not a reason for the problem, to confirm this, you can activate Storefront (default WooCommerce theme) and check the result.

Best Regards,
8Theme’s Team

Hello,

We would like to inform you that both plugins are currently being utilized by our clients (but not together).
On our demonstration versions, we have installed the WP Rocket plugin.
We recommend that you refer to plugin documentation or contact their support team for assistance with configuration.

All options of plugins should not be activated at the same time, it is required to find a correct combination of settings that will not conflict with your site content and additional plugins and give the best speed test results.

For example settings from one of our demos – https://gyazo.com/e95ac59fe4d0b6b5e8bcf67a1cb6881d
https://gyazo.com/da84163cee8d36623081657bfd01f482 https://gyazo.com/268498dd61e0a6205006b7c315488caa
https://gyazo.com/9eb09280e91c6c57bd9d623997434657
https://gyazo.com/28482f528a2b36d6ad1d309cb3ad6d13
https://gyazo.com/6a11e9846ccc9edbfc8e25f60b3e51b8 https://gyazo.com/72334f00cba3e641067a89d396f4b089
https://gyazo.com/d43ba7a24664a998869eb59361ec7ca0

Kind Regards,
8theme team

Hello, WayneC,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, Clau8826,

We appreciate your prompt response.

Could you please provide temporary wp-admin access?

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query regarding the customization of the mobile sidebar toggle on your website.

Kindly provide us with the URL of the page that contains the filter button.

Best Regards,
8Theme’s Team

Hello, Valentin,

Thank you for reaching out to us with your query.

We understand that you would like to have a uniform height for variable products with variation swatches and simple products in the Related products swiper on your website.

Please try to add the next code in Theme Options > Theme custom CSS > Global:

.swiper-container {
    display: flex;
    align-items: stretch;
}
.product-slide .product {
    display: flex;
    height: 100%;
}
.swiper-wrapper {
    height: auto;
}
.products-slider .content-product {
    flex-direction: column;
    justify-content: space-between;
    display: flex;
    flex: 1;
}

Best Regards,
8Theme’s Team

Hello, Clau8826,

Thank you for reaching out to us with your query regarding the modal mini cart on your mobile site.

To address your request, kindly proceed by inserting the following code into your website’s theme settings. Navigate to Theme Options, then select Theme Custom CSS, and finally, paste the code into the Global section:

.et-off-canvas .cart-widget-products li:not(:hover) .remove {
    opacity: 1;
    visibility: visible;
    transform: none;
}
.et-off-canvas .cart_list.product_list_widget li .et-remove-type2 img {
    display: none;
}
.et-off-canvas .cart_list.product_list_widget li .et-remove-type2:after {
    content: "X";
    font-size: 18px;
}

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Crispy123,

Thank you for contacting us and for using XStore.

We suggest that you turn off the Mobile Content Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

We trust this will resolve your issue. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours sincerely,
The 8Themes Team

Hello, Spiceretail,

You’re welcome!

Best regards,
The 8Theme Team

Hello, Spiceretail,

We appreciate your prompt response.

Upon further investigation, we have identified an issue originating from the Speed Optimizer plugin, as evidenced by the following screenshot: https://prnt.sc/p5wvpI64bm66
To mitigate the problem, we have temporarily disabled the plugin, which resulted in the restoration of normal functionality. Consequently, we kindly suggest reaching out to the plugin’s support team for a resolution to the error encountered.

Best regards,
The 8Theme Team

Hello,

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Dylan,

Thank you for reaching out to us with your concern regarding the font sizes for H2 and H3 in your article. We understand the importance of readability and would be happy to assist you in adjusting the font size to improve the overall presentation of your content.

The next custom CSS code can be added in Theme Options > Theme custom CSS > Global:

.h3, h3 {
    font-size: 18px !important;
}

Should you have any more questions or need further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team