Customize and Publish button not working

This topic has 5 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Rose Tyler

  • Avatar: Praj
    Praj
    Participant
    March 15, 2024 at 13:25

    I am using XStore theme, I’m not able to customize and publish my website. many updates to be done.
    Please help me with this issue @8theme support.

    Files is visible for topic creator and
    support staff only.
    4 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 15, 2024 at 13:33

    Hello, Praj,

    Thank you for reaching out to us with your concerns regarding the XStore theme. We understand that you are experiencing difficulties with customizing and publishing your website, and we are here to assist you.

    We recommend that you disable all third-party plugins that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

    Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site (provide temporary wp-admin access). This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

    Please ensure that you have a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team

    Avatar: Praj
    Praj
    Participant
    March 15, 2024 at 13:34

    Thanks! I checked this one, hostinger plugin was creating this problem. It is solved now.

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 15, 2024 at 13:34

    Dear Praj,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 18, 2024 at 10:57

    Hello, Praj,

    We are reaching out to you concerning the rating you have assigned to our theme. It is with regret that we learn you have encountered issues, and we are eager to offer our assistance.

    We kindly request that you do not overlook this message and respond to us at your earliest convenience. Our goal is to enhance your experience with our theme and improve the rating you have provided.

    Additionally, we would like to draw your attention to the following link, where you will find that all concerns you have previously raised have been addressed: https://www.8theme.com/users/praj/topics/

    We must also express that your current rating has a significant impact on our business, and we are eager to work with you to rectify any outstanding issues.

    Please note that this is the second communication we have sent. If we do not receive a response, we may need to initiate contact through Envato.

    Thank you for your attention to this matter. We anticipate your prompt response.

    Best Regards,
    The 8Theme Team

  • Viewing 5 results - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.Log in/Sign up

Helpful Topics

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.