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Coupon at checkout is not clickable since last update

This topic has 6 replies, 3 voices, and was last updated 1 months, 3 weeks ago ago by Rose Tyler

luc

Participant

March 18, 2024 at 11:52

Hi!

Since the last version is the coupon code field not working at the checkout.
How can I fix this?

Thanks in advance

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support staff only.

#387335 Copied Theme version: 9.2.9

5 Answers

Tony Rodriguez

Support staff

March 18, 2024 at 12:48

Hello, @luc,

Thank you for reaching out to us with your concern.

1/ Could you please check how it works when Advanced cart/checkout Layout is disabled in Xstore > Theme Options > WooCommerce > Cart/Checkout Layout?

2/ Please check how it works when not our theme, but the Storefront theme is activated (Appearance > Themes).

Let us know results.

We kindly recommend that you take a complete backup of your site before proceeding

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#387352 Copied

luc

Participant

March 18, 2024 at 15:01

Hi!

It works with the standard storefront active…
It looked like this before the update even with xstore active? Also at another website it looks different.

https://ibb.co/YbfYwQj
https://ibb.co/n1KY5Wm

Files is visible for topic creator and
support staff only.

#387376 Copied

Rose Tyler

Support staff

March 18, 2024 at 16:41

Hello,

Please provide the URL of your checkout page and temporary wp-admin access.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#387389 Copied

luc

Participant

March 18, 2024 at 16:56

Checkout url: https://www.allaboutkristy.nl/checkout/

Please contact administrator
for this information.

#387390 Copied

Rose Tyler

Support staff

March 18, 2024 at 17:06

Hello,

We’ve checked the page and we do not see the problem – https://prnt.sc/HsHWdqUGix5C Please clear cache and check one more time.

Kind Regards,
8theme team

#387395 Copied
Tagged: coupon issue woocommerce, fix unclickable coupon woocommerce, non-clickable woocommerce coupon, troubleshoot woocommerce checkout, unresponsive checkout coupon, update issue woocommerce coupon, wordpress woocommerce update error
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