Hello, ziga32,

Thank you for reaching out to us with your concern.

Please provide the URL of your site and temporary wp-admin access.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Paivi,

Thank you for reaching out to us with your concern.

WooCommerce > Settings > Emails > New order > make sure that notification is enabled.

Check if you have this problem when a default theme (Storefront) is activated on your site, or with our theme only.

Contact your hosting provider and ask them to check the mail server error log.

Best Regards,
8Theme’s Team

Hello, Goostaf,

1. We kindly request that you provide a detailed description of the desired outcome for the project. This will enable us to understand your expectations and tailor our services to meet your specific needs.

2. Additionally, please furnish us with temporary wp-admin and FTP access credentials. This will allow our team to proceed with the necessary evaluations and implementations in a secure and efficient manner.

We appreciate your cooperation and look forward to your prompt response.

Best Regards,
8Theme’s Team

Hello,

We would like to bring to your attention the following matter regarding item number 1, as illustrated in the provided screenshot: https://prnt.sc/B13wttGKSI39

Should you require any further information or assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, Rudra Samrat,

We hope this message finds you well.

It appears that you may have inadvertently activated the catalog mode, which is unnecessary for your current needs as it disables the display of named buttons.

To deactivate the Catalog mode, please navigate to Theme Options and select WooCommerce.

We would be grateful if you could inform us of the outcome.

Kind Regards,
8theme team

Hello, Bharat Lohar Participant,

We appreciate your prompt response.

Could you please confirm if you have cleared your browser’s cache? Additionally, we have provided a link to a video demonstrating the functionality on your site, which appears to be operating correctly: https://gyazo.com/886425d1375ec2880a1d61784895b8fe and screenshot from the Home page – https://prnt.sc/7XSFyTwSkNtv

Best Regards,
8Theme’s Team

Hello, PanosN,

We appreciate your prompt response.

It works fine https://prnt.sc/elvl3FrBZo0e after clearing the cache.

Best Regards,
8Theme’s Team

Hello, PanosN,

We appreciate your prompt response.

We kindly request that you provide us with temporary wp-admin access in order to review your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your queries regarding the add-to-cart button popup and product reviews on your website.

Unfortunately, the screenshot you provided is not sufficiently clear for us to assess the situation, as it appears to be too small https://prnt.sc/nvJwFw1b9hsG

Please provide us with additional, higher-resolution screenshots so that we may better understand the issue at hand.

Furthermore, we kindly request that you grant us temporary access to your WordPress admin panel. This will enable us to review your settings and assist you more effectively.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

We appreciate your cooperation and look forward to resolving your concerns.

Best Regards,
8Theme’s Team

Hello, Spyroooooo,

Thank you for reaching out to us with your concern.

We kindly request that you conduct a test to assess the functionality of your site when the default WooCommerce theme, Storefront, is activated. Should you determine that the issue persists regardless of the theme used, we advise you to reach out to the support teams of the reviews plugin and Elementor for further assistance.

Best Regards,
8Theme’s Team

Hello, Bumaa,

Please read this – https://support.google.com/youtube/answer/32050?hl=en-GB&co=GENIE.Platform%3DAndroid
We would like to inform you that additional information regarding the process of clearing the cache on a mobile browser is available online.

Best Regards,
8Theme’s Team

Hello, Dylan,

You’re welcome!

Regarding the customization of WooCommerce shortcodes, there are indeed limited settings available. However, we can offer stylistic modifications through the use of custom CSS code. To assist you further, please provide us with detailed information about your specific requirements. Once we have a clear understanding of your needs, we will be able to advise whether your objectives can be achieved through editing styles or if it would be necessary for you to contact WooCommerce support for their shortcode assistance.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We kindly request that you insert the following code into the Theme Options, under the ‘Theme Custom CSS’ section, and then select ‘Global’.

.single-product-builder.product-type-variable .et_product-block>.price {
    display:none;
}

Best Regards,
8Theme’s Team

Hello, Marco A Jimenez,

Thank you for reaching out to us and expressing your interest in our new Electronic Mega Market demo site. We’re delighted to hear that you love it!

In response to your inquiry, please be informed that the new demo will be accessible for import following our forthcoming theme update. At present, the demo is not yet available. We are anticipating the release of this update shortly, within the next week.

For the correct installation of the new demo version, it will be necessary to remove the old demo content first https://prnt.sc/QQ1e0717-h56 . This action may not be suitable for you if you have already customized pages on your site and wish to preserve your modifications. If this is the case, we can offer to provide you with individual page templates from the new demonstration for import. Please let us know which pages you would like to receive.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Dylan,

Thank you for reaching out to us with your concerns. We appreciate you taking the time to notify us about the issues you’re experiencing with your website following the recent WooCommerce update.

1/ Please read this topic – https://www.8theme.com/topic/does-the-theme-support-woocommerce-8-7-already/

2/ As for the cart page template versus the WooCommerce shortcode, using the template provided by 8theme should not affect the functionality of your cart. Our templates are designed to work seamlessly with WooCommerce and are regularly updated to integrate with the latest versions. If you prefer to use the template due to customization and display preferences, you can continue to do so without worry. However, if you wish to switch to the shortcode and need help with customization or resolving display errors, we are here to help guide you through the process.

Please rest assured that we are committed to providing you with the support you need to maintain a seamless shopping experience for your customers.

If you have any further questions or require additional assistance, do not hesitate to contact us. We are here to help.

Best Regards,
8Theme’s Team