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Suddenly wide layout en menu gone after editing

This topic has 4 replies, 3 voices, and was last updated 1 months, 1 weeks ago ago by Rose Tyler

martijntje

Participant

March 21, 2024 at 12:00

Hello there,

We are developing new website. Suddenly the site is wide layout and we can not edit the custom header anymore. The changes that are made in the theme-section are not visible on front-end.

Any thoughts?

Regards

Please, contact administrator
for this information.

#387846 Copied Theme version: 9.2.7

3 Answers

Tony Rodriguez

Support staff

March 21, 2024 at 13:32

Hello, @martijntje,

Thank you for contacting us and for using XStore.

1/ Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options and check again.

In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

2/ To assist you more effectively, we kindly request that you provide us with a screenshot illustrating the issue at hand. Additionally, please submit your WordPress administrative credentials securely in the designated private content area. This will enable us to thoroughly examine your settings and offer the necessary support.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Warm regards,
The 8Theme Team

Please contact administrator
for this information.

#387869 Copied

martijntje

Participant

March 21, 2024 at 14:27

Thanks for your reply. The site behaves it has cache-issues, though there is no cache- or other optimization plugin active. Also on server site the dynamic cache is cleared and no other cache-processes run.

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for this information.

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#387888 Copied

Rose Tyler

Support staff

March 21, 2024 at 15:55

Hello, @martijntje,

We appreciate your prompt response.

Please update the theme https://prnt.sc/5a79kbSKfSFz https://xstore.helpscoutdocs.com/article/63-theme-update
Once you have completed the update, please inform us whether this resolves the issues you have been experiencing.

Thank you for your cooperation.

Warm regards,
The 8Theme Team

#387905 Copied
Tagged: editing problems, layout issues, menu disappearance, online store fix, troubleshooting, woocommerce, wordpress templates
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