Our theme is designed to be translatable into any language, meaning it supports translations. It is important to note that we do not provide complete ready-made translations, and this is stated in our documentation. The translations that you can download from https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ have been provided by our users who chose to share them with the community.
You can also download these files from https://www.8theme.com/glotpress/projects/xstore/ or by following this link – https://we.tl/t-jiBWFquuZl Once you have uploaded the files to your site, you will be able to proceed with the translation by following the instructions in this video: https://youtu.be/WYBlzdJs5PU?feature=shared. Please be aware that you only need to translate the necessary strings that are visible on the frontend; there is no need to manually translate to 100%. However, if you do complete a full translation, we would appreciate it if you could share it with us so that we can make it available to other customers.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
March 22, 2024 at 09:18
Hello, Chiche Solene,
We appreciate you contacting us and alerting us to the issue you have encountered. We would like to inform you that other clients have not reported a similar problem, and it is not present on our test sites.
To facilitate a thorough investigation and resolve the issues you are experiencing, we kindly request that you provide us with temporary administrative access to your WordPress dashboard (wp-admin) and FTP credentials.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
March 22, 2024 at 09:03
Hello,
In the interest of security, we prohibit direct access to certain files.
Should you choose to do so at your own risk, you may remove the following code from the file located at wp-content/themes/xstore/framework/features/gdpr.php:
if ( ! defined( 'ABSPATH' ) ) {
exit;
}
Please be aware that such restrictions may also be enforced by the server.
Please provide the URL of the product from your video.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
March 22, 2024 at 08:09
Hello, Rudra Samrat,
We appreciate your prompt response.
Upon reviewing the test results, it has become evident that the situation in question is not related to our theme and persists even with the default theme. Consequently, the theme author is unable to provide assistance in this matter.
We kindly suggest that you reach out to the WooCommerce support team for further guidance. They are well-equipped to handle such inquiries and can be contacted through the following link: https://wordpress.org/support/plugin/woocommerce/
Unfortunately, we have to remove logging with FB/Google on the checkout page from our theme because WooCommerce made some updates and it does not allow redirects on the checkout page.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
March 22, 2024 at 07:58
Hello,
We appreciate you bringing your concerns to our attention. Upon reviewing the browser console for the editor on your home page, we did not observe the specific issue you referenced. However, we did identify other concerns as evidenced by the following screenshot: https://prnt.sc/54FnUiHG9bca.
We kindly request that you provide us with the link to your website as well as access to your wp-admin. This will enable us to investigate the issue more thoroughly and offer the necessary assistance.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
March 22, 2024 at 07:46
Hello, Nick,
We are pleased to hear that your inquiry has been resolved.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
March 21, 2024 at 21:19
Hello, MRobinson2872,
Please accept our apologies for the delay in responding to your inquiry. We are pleased to inform you that the website has been successfully restored https://prnt.sc/C-6Ndo3-wGz4 However, it is important to note that the header will require manual reconstruction. For the time being, a basic header has been implemented as a temporary measure.
During the process, we encountered an error related to the import options, as illustrated here: https://prnt.sc/j2_XsV1Jq4rt. Upon further examination, it appears that the issue may be linked to some anomalies created in the old header, as evidenced by the printout provided here: https://prnt.sc/WReS58qBPRFT.
To address the issue, the following steps were taken:
1. Navigated to ‘Reset header builder’ and selected ‘Reset Elements’ (https://prnt.sc/A6YwrKoidizT).
2. Executed the ‘Publish’ action.
Furthermore, we have noticed some irregularities in the styles, which can be seen here: https://prnt.sc/vi6awrQU4P48. We would appreciate your attention to this matter – do not use the CSS area to add PHP code.
Our investigation led us to conclude that the problem was not with the theme itself but rather with incorrect settings. You did not encounter issues with the parent theme because it has different configuration values in Customizer.
Thank you for your cooperation and understanding.
Best Regards,
The 8Theme Team
Rose Tyler
Support staff
March 21, 2024 at 17:43
Hello, MRobinson2872,
Additionally, we kindly request that the CDN cache be cleared, or alternatively, that it be disabled for a specified duration.
Best Regards,
The 8Theme Team
Rose Tyler
Support staff
March 21, 2024 at 17:37
Hello, MRobinson2872,
We regret to inform you that the memory error previously reported has not been rectified on your end. This issue was evident in the newly generated file, as can be seen in the screenshots provided below: https://prnt.sc/-9uOI-rVFG8Fhttps://prnt.sc/XhIz3e35nt6K
While you await assistance from our specialist, we kindly request that you utilize this time effectively to address and correct this error from the server side.
Your prompt attention to this matter is greatly appreciated.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 21, 2024 at 17:26
Hello, MRobinson2872,
Thank you for your response.
We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review. We will get back to you after checking it.
We kindly request your patience during this time and advise against changing your access.
Kind Regards,
8theme team
Rose Tyler
Support staff
March 21, 2024 at 16:59
Hello, MRobinson2872,
Could you kindly confirm if you have enabled the debug mode as previously discussed?
Additionally, we would appreciate it if you could provide us with FTP access to facilitate further assistance.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
We kindly request that you inform us when the memory limit issue has been resolved.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
March 21, 2024 at 16:32
Hello, MRobinson2872,
We appreciate your prompt response.
Here is a screenshot from your site https://prnt.sc/fmcdyIBMQXW6 Please disable the mentioned plugin or contact their support. To fix the memory error you need to contact your hosting provider.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
March 21, 2024 at 16:24
Hello, MRobinson2872,
We appreciate you contacting us regarding the issue you have encountered. We understand that you are experiencing a problem related to custom modifications within your child theme. To assist us in identifying the cause of the issue, could you please specify if you have noticed the problem after making any particular changes?
Furthermore, we recommend that you enable debug mode in WordPress to ascertain the precise error that is occurring on your website. This step will help to guide us towards an appropriate solution. For instructions on how to enable debug mode, please visit the following link: https://wordpress.org/support/article/debugging-in-wordpress/
Should you require any further assistance or have additional information to provide, please do not hesitate to reach out.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
March 21, 2024 at 15:57
Hello, @Jared,
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
March 21, 2024 at 15:57
Hello, @ajay388,
Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
