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When the order is placed, no e-mail is sent

This topic has 3 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Andrew Mitchell

Paivi

Participant

March 21, 2024 at 14:18

When the customer places an order, he does not receive an order confirmation.
I tried to enable Email builder – it didn’t make any difference.

No any email sent to seller or buyer.

Please, contact administrator
for this information.

#387885 Copied Theme version: 9.2.9

2 Answers

Rose Tyler

Support staff

March 21, 2024 at 15:28

Hello, Paivi,

Thank you for reaching out to us with your concern.

WooCommerce > Settings > Emails > New order > make sure that notification is enabled.

Check if you have this problem when a default theme (Storefront) is activated on your site, or with our theme only.

Contact your hosting provider and ask them to check the mail server error log.

Best Regards,
8Theme’s Team

#387897 Copied

Andrew Mitchell

Support staff

March 21, 2024 at 16:12

Dear Paivi,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#387910 Copied
Tagged: email notification issues, order confirmation email, resolve woocommerce problems, troubleshooting woocommerce emails, woocommerce order confirmation, wordpress templates
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