Hello, Allen,

Thank you for reaching out to us with your concern regarding the Live Paste feature.

We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-SJjyjwehWz Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

Furthermore, we invite you to inform us of any additional elements you require. Upon receiving your request, we will promptly supply the corresponding files on an individual basis.

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

Please accept our apologies for the delayed response.

Kindly note that we have uploaded a screenshot to the Private Content section for your reference. Upon review, the modifications to the menu appear to be correctly implemented on our end, which suggests that the issue you are experiencing may be due to the browser’s cache.

https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

Best Regards,
The 8Theme Team

Hello, Ankit Khandelwal,

Thank you for reaching out to us with your inquiry.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Best Regards,
8Theme’s Team

Hello, Snails Au,

We appreciate you contacting us regarding your issue.

Kindly verify whether you are able to install plugins on your website by navigating to your Dashboard, then selecting ‘Plugins’, followed by ‘Add New’. Proceed to search for the WooCommerce free plugin and attempt to install it.

Should you encounter any difficulties installing the plugin, it may indicate a problem with your WordPress installation. In such an event, we recommend reaching out to your hosting provider for further assistance.

Alternatively, if the issue persists, please grant us temporary administrative access to your WordPress site. This will enable us to investigate the matter more thoroughly.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Mr.Auxins,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, TheOne,

We would like to inform you that over the course of the coming week, our team will be dedicated to identifying an appropriate resolution for the issues concerning the sticky header and section/container overlap within the Elementor builder to improve the functionality of the new builder.

We appreciate your patience and understanding as we work to address these matters.

Best Regards,
8Theme’s Team

Hello, PanosN,

Thank you for reaching out to us with your concern regarding the Product Archive Builder.

Could you please provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

We appreciate your prompt response.

We would like to inform you that our video was originally filmed using sections. However, following the recent update of the Elementor plugin, you now have containers, and as a result, the settings may differ. You can view the changes here: https://gyazo.com/eda7140946d6558434eb236b0425e621

In case you want to set bold font-weight for titles – https://gyazo.com/738b2541f4e33b5eb706c15dee670039

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Ajaz,

Thank you for reaching out to us with your query.

To change the background color of the top header when it becomes sticky upon scrolling, you will need to access the theme’s Header Builder settings. Here’s a step-by-step guide to adjust the Top header Background Color for the sticky header:

1. Navigate to the Header Builder section of your theme options.
2. Click on the ‘Sticky header’ settings.
3. Look for the option labeled ‘Top header Background Color’ or a similar setting within the Sticky header options.
4. Choose the color you require, in this case, red, by using the color picker or entering the appropriate color code.
5. Once you have made the changes, save your settings and clear any cache if you’re using caching plugins or services.

If you encounter any difficulties or if the settings are not applying as expected, please do not hesitate to contact us. We are here to assist you in achieving the desired look for your website.

Please describe your request about the hover effect in more detail.

Best Regards,
The 8Theme Team

Hello, Ajaz,

We hope this message finds you well.

Please be informed that you can access the link to your image through your media library.
Private Content.

Best Regards,
8Theme’s Team

Hello, Tahsin Kandamar,

Thank you for reaching out to us with your concern.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please provide temporary wp-admin access.

Thank you for your cooperation. We look forward to your response.

Best Regards,
8Theme’s Team

Hello, Fareed Fares,

Thank you for reaching out to us with your inquiry.

Could you please confirm if you are utilizing the single product builder feature within Elementor? If so, the bar you mentioned can be enabled using the Sticky Cart element https://gyazo.com/e6a63c6f686e470b963e8719914977cf

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, TheOne,

You are right, the custom CSS code solution for header overlap is not perfect. This builder is a new one, and our dev team needs some time to suggest a proper solution.

There is no sticky header option, instead, we have a sticky option for sections or containers https://prnt.sc/kbSe7pgf1xfs

Best Regards,
8Theme’s Team

Hello, TheOne,

We are pleased to inform you that the global fix has been successfully implemented. Additionally, the file “elementor.min.css” has been uploaded to the following directory: xstore/css/.

You can view the result at the following link: https://prnt.sc/X4peC4-BgTST

Should you have any further inquiries or require additional assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, Hung,

We appreciate your prompt response.

Private Content

Best Regards,
8Theme’s Team