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Can not install x-store personal license and GPL licensed were installed

This topic has 10 replies, 2 voices, and was last updated 4 weeks ago ago by Rose Tyler

hung

Participant

March 29, 2024 at 16:45

My website builder set up an X-store with a GPL license. Because I wish to switch to a different retail demo, I bought my own personal license. Nevertheless, the gpl version remains visible even after installing over it. I tried removing the x-store theme and installing a new one, but the GPL license still appears. Please assist.

#389163 Copied Theme version: 9.3

9 Answers

Rose Tyler

Support staff

March 29, 2024 at 16:50

Hello, Hung,

Thank you for getting in touch with us.

We kindly request that you proceed to deactivate your current theme registration, for example: https://prnt.sc/h2hV18KL7Qot . Once completed, please proceed to register the theme using your new official license.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#389167 Copied

hung

Participant

March 29, 2024 at 16:54

I do not see an option to deactivate the current gpl license.

#389169 Copied

Rose Tyler

Support staff

March 29, 2024 at 17:04

Hello, Hung,

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#389172 Copied

hung

Participant

March 29, 2024 at 17:05

ok

Please contact administrator
for this information.

#389173 Copied

Rose Tyler

Support staff

March 29, 2024 at 17:12

Hello, Hung,

We appreciate your prompt response.

Private Content

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#389174 Copied

hung

Participant

March 29, 2024 at 17:19

hello, i see that it has change,
but how change i install demos website?
the layout is different that what is in this picture.

https://xstore.helpscoutdocs.com/article/34-demo-content
there is no x-store control panel.

#389176 Copied

Rose Tyler

Support staff

March 29, 2024 at 18:43

Hello, Hung,

1/ Have you changed wp-admin access? We can’t log in.

2/ Do you want to delete all current content and install a new demo version?
Please describe your goal in more detail.

3/ Some options were disabled on your site using the White label plugin, for example, https://prnt.sc/8JHxnnvAYJFl , so you can enable them via the settings of the White label plugin.

Best Regards,
8Theme’s Team

#389184 Copied

hung

Participant

March 30, 2024 at 18:40

its working now

#389304 Copied

Rose Tyler

Support staff

March 31, 2024 at 07:08

Hello, Hung,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#389331 Copied
Tagged: ecommerce theme solutions, gpl licensed themes, installation issues, license compatibility, wordpress troubleshooting, wordpress woocommerce themes, x-store personal license
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