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Inquiry Regarding Licenses for Premium Plugins Included with Purchased Theme

This topic has 2 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Rose Tyler

DPS

Participant

March 31, 2024 at 03:23

Hello,

I am reaching out regarding a recent purchase we made on March 30, 2024, for the XStore theme.
According to the product description at the time of purchase, it was mentioned that the theme includes several premium plugins as part of the package and that there would be no need for us to purchase separate licenses for these plugins. This aspect was one of the key factors in our decision to select this theme for our project.
However, upon installation and setup of the theme, we encountered an issue where four of the included premium plugins are requesting license activations.

The plugins in question are:
WooCommerce PDF Invoice
Subscriptio
WooCommerce Dynamic Pricing & Discounts
Robin Image Optimizer

We understand that there might be an oversight or a specific procedure to activate these licenses as part of our theme purchase. Therefore, we kindly request your guidance on how we can activate these premium plugins without the need for additional purchases. If specific license keys are required, could you please provide them or advise on the next steps to resolve this matter?
Our goal is to ensure the full functionality of the theme as intended and to proceed with the development of our project without any delays. Your prompt assistance with this issue would be greatly appreciated.
We look forward to your response and are hopeful for a swift resolution. Should you require any further information or clarification from our side, please do not hesitate to get in touch.
Thank you very much for your time and support.
Respectfully,

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1 Answer

Rose Tyler

Support staff

March 31, 2024 at 07:25

Hello,

Thank you for reaching out to us and for choosing the XStore theme for your project. We appreciate your business and are here to assist you with any issues you may encounter.

Licenses for plugins are not required, please read these articles – https://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes
https://xstore.helpscoutdocs.com/article/37-plugins-update

This is not only our practice but all the theme authors from ThemeForest.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

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Tagged: inquiry plugin licenses, premium plugins licenses, premium woocommerce plugins, purchased theme inclusions, wordpress woocommerce themes
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