Hello, @Hessein Ali,
We appreciate your prompt response.
We are currently experiencing difficulties connecting to the FTP server.
To facilitate a resolution, we kindly ask if you could attempt to connect to the FTP server using FileZilla on your end.
Once you have successfully established a connection, we would greatly appreciate it if you could verify and provide us with the correct credentials to ensure seamless access on our part.
Thank you for your cooperation and assistance in this matter.
Best Regards,
8Theme’s Team