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Viewing 30 posts - 8,911 through 8,940 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 07:19

    Hello, @Hessein Ali,

    We appreciate your prompt response.

    We are currently experiencing difficulties connecting to the FTP server.
    To facilitate a resolution, we kindly ask if you could attempt to connect to the FTP server using FileZilla on your end.
    Once you have successfully established a connection, we would greatly appreciate it if you could verify and provide us with the correct credentials to ensure seamless access on our part.

    Thank you for your cooperation and assistance in this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 06:55

    Hello, @Hessein Ali,

    We appreciate your prompt response.

    As we can see, the child theme is activated on your site. We go to Orders > edit an order and see the next https://prnt.sc/ZfNHYc4b7Bfi , the same result we see when the parent theme is activated.
    To further diagnose the issue, we kindly request that you temporarily activate the Storefront theme, which is the default theme for WooCommerce. After doing so, please proceed to test the functionality and share with us screenshots of what you observe.

    If there has been any misunderstanding regarding your initial request, we invite you to provide a more detailed explanation in addition to performing the aforementioned test.

    Furthermore, for us to proceed with a thorough examination, we will require FTP access to your site.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    We appreciate your cooperation and look forward to your prompt response.

    Warm regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 16:09

    Hello, Mr.Auxins,

    We can’t log in, unfortunately – “Error: The password you entered for the username 8THEME is incorrect. Lost your password?”

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 16:04

    Hello, Mr.Auxins,

    We hope this message finds you well. We would like to inquire whether you are experiencing any issues when attempting to log in with the credentials you have provided to us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 16:03

    Hello, Mr.Auxins,

    We are writing to inform you that upon attempting to access the system using the credentials you provided, we encountered the following error message:
    “Error: The username 8THEME is not registered on this site. If you are unsure of your username, try your email address instead.”

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 15:56

    Hello, @Ajaz,

    We are reaching out to inquire about the range of products that will be featured on your website. Will there consistently be only two products available, or do you anticipate expanding your product selection in the future?

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 15:49

    Hello, Ankit Khandelwal,

    Should you wish to retain the attribute color palette and size square, please refrain from removing the “Add to Cart” element from the single product builder’s content.

    Here are variations https://prnt.sc/ESt4RLCakN4q and no price or add to cart button as you wish.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 15:43

    Hello, Ajaz,

    We would like to inform you that the implementation of custom code is considered a measure of last resort.

    Could you please take a moment to review how the products are currently displayed on your homepage and confirm that everything appears as intended?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 15:36

    Hello, Wep287,

    We would like to clarify that our discussion is solely focused on one element – the Banner Carousel.

    Additionally, we are currently experiencing difficulties logging into your website. May we inquire if there have been any recent changes to the access credentials? If so, could you please provide us with the updated information?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 15:33

    Hello,

    1/ Regarding your query, the price is displayed in this manner because that is how the WooCommerce plugin operates. When a product has variations, the displayed price range reflects the lowest and highest prices available for those variations. The price listed below is the cost of the product with the selected variations.

    Should you wish to alter this functionality, we recommend reaching out to the WooCommerce support team for assistance. You can contact them through the following link: https://wordpress.org/support/plugin/woocommerce/

    2/ The next code can be added in Theme Options > Theme custom CSS:

    body .single-product-builder form.cart,
    body .single-product-builder form.cart .woocommerce-variation-add-to-cart {
         flex-direction: row !important;
    }
    .single-product-builder .et_product-block form.cart .quantity-wrapper:before {
        display: none;
    }
    body .single-product-builder .et_product-block .quantity-select,
    body .single-product-builder .et_product-block .quantity-select select,
    body .single-product-builder .et_product-block .single_add_to_cart_button {
        min-width: unset;
        margin: 0;
    }
    body .single-product-builder .et_product-block .cart .quantity {
        margin: 0 var(--single-add-to-cart-button-spacing, 15px) 0 0;
    }

    to change https://prnt.sc/ZSz6oV34cOU6 > https://prnt.sc/gdty8BmuHvh2

    3/ We’ve removed this custom CSS code https://prnt.sc/sn5NhgYcbNez Please check categories on the Shop page now.

    4/ Please do not post new questions in this thread, we ask you to submit new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    Thank you in advance for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 15:15

    Hello, @Ajaz,

    We hope this message finds you well.

    Following your request to initiate this discussion, we kindly invite you to share with us any additional support or information you may require on the matter.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 15:10

    Dear Nicolo,

    Currently, there is no such option, unfortunately. We invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If the request receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 15:04

    Hello, @Ajaz,

    We are uncertain if we have fully grasped your request. Could you possibly provide a live example of the outcome you wish to achieve?

    Kind regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 14:58

    Dear @Crispy123,

    Thank you for getting in touch with us.

    We’ve removed this custom CSS code from Theme Options > Theme custom CSS:

    .single-product .woocommerce-tabs .wc-tab {
        background-color: #edf7f5;
        border-radius: 10px;
    }

    Warm regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 14:51

    Dear @smalameri,

    1/ You do not need to use the custom code because the translation works fine, please go to Loco Translate > Plugins > XStore > edit translation.

    2/ This text can be changed via Theme options > WooComerce – https://prnt.sc/ZEYzaxyNGd1a

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 13:38

    Hello, @Ajaz,

    1/ Custom CSS code for the hover of titles – https://prnt.sc/jGN1iw5H1J_e

    2/ Opened https://www.8theme.com/topic/parallax-presentation-issue-the-parallax-stops-working-when-editing-images/?view=all#post-389308
    Please reply on the topic and continue the conversation with Tony Rodriguez.

    3/ https://prnt.sc/6lrzW2tKQfgY

    Kind regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 13:29

    Hello, Dave6641,

    We appreciate your prompt response.

    We invite you to submit requests to our team through the following page: https://www.8theme.com/taskboard/ If requests receive enough votes from other customers, our development team will consider adding them in one of the upcoming updates.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 12:58

    Hello, Ankit Khandelwal,

    1/ https://prnt.sc/GTi8k9diuQjo ( https://prnt.sc/0cS6vP6X9QCD )

    The layout of a single product page can be edited via Theme Options > WooCommerce > Single Product Builder. Please open the builder and check the available elements.

    2/ It has come to our attention that certain product variations are appearing as unavailable. This is occurring because these variations have not been assigned a price, and as a result, they cannot be processed for sale.

    Please read this article – https://woo.com/document/variable-product/#:~:text=Variable%20products%20in%20WooCommerce%20let,small%20and%20in%20different%20colors.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 12:47

    Hello, Dave6641,

    We appreciate you taking the time to contact us.

    We would like to inform you that by activating the default WooCommerce theme, Storefront, you will observe that the pricing display remains consistent. This indicates that the behavior you are experiencing is standard across WooCommerce themes.

    Regrettably, at the present moment, we do not possess the capability to modify this functionality. We suggest reaching out to WooCommerce support for further assistance or engaging with a specialized team that can provide additional customization services for an additional fee.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 10:50

    Hello, Atlaz Finance,

    Thank you for reaching out to us with your concern.

    We kindly request that you review the following topic for further information and guidance: https://www.8theme.com/topic/default-email-template-does-not-appear-to-be-working/#post-377282

    Should you require any other assistance, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 10:47

    Hello, Wep287,

    Open editors on both sites and compare the settings of elements.

    You are currently editing the Home page, so we can’t check the settings of arrows and dots right now.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 09:54

    Hello,

    Thank you for getting in touch with us.

    We would like to draw your attention to a discussion that may be of interest to you, which can be found at the following link: https://www.8theme.com/topic/something-is-wrong-with-google-oauth2-redirect_uri_mismatch/

    Additionally, we suggest attempting the following URL for the Google OAuth2 callback: https://suit4u.co/my-account//google/oauth2callback

    Please find a screenshot for your reference here: https://prnt.sc/soi144TzQ37p

    Should you require any further assistance, please do not hesitate to contact us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 09:38

    Hello, Ajaz,

    We would like to inform you that the custom size feature, as shown in the screenshot provided https://prnt.sc/1gwCtvOSHAGx allows you to adjust values to meet your specific requirements. In the example depicted, it was configured the settings to a width of 100px and a height of 100px. Please feel free to modify these dimensions to align with your needs.

    Should you require any further assistance, please do not hesitate to reach out to us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 09:33

    Hello, Snails Au,

    We appreciate your prompt response.

    Upon reviewing your Dashboard, we have observed the following issue:
    Your store does not appear to be using a secure connection. We highly recommend serving your entire website over an HTTPS connection to help keep customer data secure. Learn more here – https://woo.com/document/ssl-and-https/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 09:12

    Hello, Mr.Auxins,

    Thank you for reaching out to us with your concern.

    Newsletter element settings can be edited via Theme Options > Header Builder.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 09:10

    Hello, @Love’s Rebel,

    Thank you for getting in touch with us.

    1/ We kindly request that you proceed with the editing of the XStore Core plugin translation by navigating to Loco Translate > Plugins > XStore Core within your dashboard.

    2/ To modify the Footer content, please go to Theme Options > WooCommerce > Cart/Checkout Layout.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 08:54

    Hello, Wep287,

    We would like to extend our gratitude for your swift response.

    Please be informed that we have made some adjustments to the banner carousel settings on your website. We kindly request that you review the changes at your earliest convenience.

    Should you have any questions or require further assistance, please do not hesitate to reach out to us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 08:14

    Hello, Ankit Khandelwal,

    We appreciate your prompt response.

    Please watch this video about variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared

    We’ve changed the settings of your product, please check now – https://prnt.sc/lEPHBlL-R_3L https://prnt.sc/4AuhpqJUKKXW https://prnt.sc/f0otMIVlKl_K > https://prnt.sc/ku73cRYmHVdE

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 07:58

    Hello, Zentech,

    We hope this message finds you well.

    Upon reviewing our settings, we have observed that the overlap feature was not previously disabled https://prnt.sc/GKCs0aUESfyi . We have now taken the necessary steps to deactivate it, and we believe this action has successfully addressed your concern.

    Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 31, 2024 at 07:55

    Hello,

    Please accept our apologies for the delayed response due to the weekend.

    We can’t log in. Please provide the correct wp-admin access.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

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    Viewing 8,940 results - 8,911 through 8,940 (of 68,227 total)
Viewing 30 posts - 8,911 through 8,940 (of 68,227 total)
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