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Viewing 30 posts - 8,761 through 8,790 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 10:56

    Hello,

    We are not sure about your settings for cache and CDN, so we would recommend you to disable both and check the result.
    Should this action resolve the issue, we recommend reaching out to the support team of your cache plugin or/and Cloudflare CDN for additional guidance and assistance.

    Yours sincerely,
    The 8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 10:54

    Hello, Ankit Khandelwal,

    We appreciate your prompt response.

    1/ There is no such option in our theme, unfortunately, the mega menu will appear only in the menu item hover.

    3/ Links of menu items can be edited here – https://prnt.sc/qjL5RfH6N3Wa (you need to set your own links).
    Edit static block content and change it https://prnt.sc/eUix42SI8vjn according to your needs, we are not sure of what you want to see there, so it will be simplest for you edit content on your own.

    Background color can be changed here – https://prnt.sc/Adn0w63hTKb5 https://prnt.sc/xNNgJSsVeali and text color – https://prnt.sc/kJWbYOQJqWMJ

    We apologize for any inconvenience, but we are unable to create the menu on your behalf. Our role is to guide you on what is possible and what is not within the scope of our theme. The additional customization you are requesting falls outside of our standard support services.

    Please submit a customization services request, and a detailed estimate will be prepared for the cost – https://www.8theme.com/account/#etheme_customization_panel

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 10:41

    Hello,

    Thank you for reaching out to us with your concern.

    Fixed. Please check now.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 10:32

    Hello, Fyshlas,

    Thank you for your cooperation.

    We have reviewed the changes regarding the Account icon as per your request.

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 10:05

    Hello,

    We appreciate your prompt response.

    Please check now – https://prnt.sc/UNJZNy-6jkAE

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 09:12

    Hello, Aulakh, Sam,

    https://prnt.sc/vknCV0GNNFhN

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 08:45

    Hello, Fyshlas,

    We hope this message finds you well. We would like to inform you that our team is currently working diligently on the matter at hand. It would be greatly appreciated if you could refrain from making any changes in the interim to ensure that our efforts are not inadvertently counterproductive to one another.

    Thank you for your understanding and cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 08:43

    Hello,

    Upon completion of the diagnostic process, it appears that the issue may be attributed to a cached version. We kindly advise you to clear your cache, including the CDN, to resolve the problem.

    Yours sincerely,
    The 8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 08:21
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 08:21

    Hello, Aulakh, Sam,

    Thank you for reaching out to us with your request.

    To assist you further, may we kindly request that you provide us with temporary wp-admin access? This will enable us to review your settings thoroughly.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 08:18

    Hello,

    Thank you for reaching out to us with your query.

    Please read this article – https://www.8theme.com/documentation/docs/how-to-enable-product-categories-for-menus/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 08:10

    Hello, Ankit Khandelwal,

    Please check the menu on your site now.
    Check settings of static blocks https://prnt.sc/-pYP0LJSj35Q and try to edit the menus we created – https://prnt.sc/_au1qUJJ8T9N https://prnt.sc/vp0HejCCXCUy

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 07:59

    Hello, Fareed Fares,

    Thank you for reaching out to us with your request.

    Could you please provide us with some screenshots to facilitate a better understanding of your request?

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 07:58
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 07:58

    Hello,

    I hope this message finds you in good health and spirits. Thank you for reaching out to us with your query regarding the customization of the thank you message in the CF7 contact form.

    We understand that you would like to change the color of the thank you message and are experiencing difficulties with the background and message color when using Elementor. We are here to assist you with this matter.

    Custom CSS code can be used to change colors:

    .wpcf7 form .wpcf7-response-output {
        color: black;
        background-color:yellow;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 07:53

    Hello, Carolina,

    We hope this message finds you well.

    We would like to inquire whether you are currently utilizing a cache plugin or a Content Delivery Network (CDN) on your website. If so, we kindly request that you temporarily disable these services to assess their impact on your site’s functionality.

    Furthermore, we would appreciate it if you could provide us with temporary administrative access to your WordPress dashboard. This will enable us to review your settings and assist you more effectively.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 07:51

    Hello, Gregory,

    Thank you for reaching out to us with your queries. We’re here to assist you in getting the most out of your theme.

    1/ XStore Builders > Single Product > edit template > delete some elements https://prnt.sc/6KblAoC4qg-5

    2/ https://www.8theme.com/documentation/docs/fake-sale-popup-2/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 07:48
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 07:48

    Hello, Solyman111,

    Thank you for reaching out to us with your query.

    Please be informed that the account page you are referring to is a default feature provided by the WooCommerce plugin. This page typically includes a shortcode by default. Modifications to this page can be made by navigating to the Dashboard, selecting WooCommerce, and then accessing the Settings.

    To assist you further, could you please provide us with a more detailed explanation of the specific changes you wish to implement on this page?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 07:46

    Hello,

    Thank you for reaching out to us with your concern regarding the mobile header display issue.

    We suggest that you turn off the Mobile Content Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

    We trust this will resolve your issue. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Yours sincerely,
    The 8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 07:44

    Hello, Dev Mizan,

    Greetings.

    We have encountered an issue with the video content you submitted; it appears as a static image on our end. To better understand your request, we kindly ask if you could provide us with a new video.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 07:37

    Hello, Martin,

    Fixed. Please clear cache and check now.
    Changes were done in et-core-plugin/packages/st-woo-swatches/public/js/frontend.min.js and will be included in next update.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 07:36

    Hello, Nebcreative,

    We appreciate your inquiry and are glad to assist you.

    Kindly proceed to the Header Builder, then navigate to Multiple Headers and select ‘Add New’. Subsequently, establish a condition to display this header exclusively on the Front Page. Once you have created the new header, please ensure that you enable the ‘Header Overlap’ feature and configure the background to be transparent.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 07:29

    Hello,

    Thank you for reaching out to us.

    Fixed via Products > Screen options settings. Please check now.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 07:28

    Hello, Jade,

    We have noticed from the screenshot you provided that there was an attempt to install a plugin as if it were a theme. We would like to kindly remind you that plugins should be installed through the designated Plugins section.

    Furthermore, we have taken the liberty of updating the Core plugin on your website. We kindly ask you to verify the update at your earliest convenience.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2024 at 07:20

    Hello,

    We’ve published your template in XStore Builders > Single Product Builder.

    Your problem with the product title color is caused by this custom CSS code – https://prnt.sc/sXl4BP0YRuon

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 4, 2024 at 16:44

    Hello, Ankit Khandelwal,

    Thank you for the video, it shows a few mega menus.

    Do you need our help to create next static blocks and set them for the menu on your site – https://prnt.sc/UPEYjD_VjAno https://prnt.sc/V4XL9qV7E-sk ?

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 4, 2024 at 16:24

    Hello, @PS,

    We appreciate your prompt response.

    Please clear the cache and check now – https://gyazo.com/63bdca73c124d9e390543fd3df147f6e

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 4, 2024 at 16:05

    Hello,

    Thank you for reaching out to us with your concern regarding the custom single product page builder.

    Could you kindly confirm if this issue is also present on the frontend? If so, please share the URL of the affected product page with us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 4, 2024 at 15:59

    Hello,

    Thank you for reaching out to us with your concern.

    Please delete this code https://prnt.sc/NbTKfRvvznMw from Theme Options > Additional CSS.

    Best Regards,
    8Theme’s Team

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    Viewing 8,790 results - 8,761 through 8,790 (of 68,231 total)
Viewing 30 posts - 8,761 through 8,790 (of 68,231 total)
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