Hello, Martin,

Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder (this is System location),
with correct names, for example, for XStore theme: xstore-es_AR.po, and xstore-core-es_AR.po for XStore Core plugin, then you will not lose translation after the update – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

We would recommend doing a backup of all the files before any update https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Also, after every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

Best Regards,
The 8Theme Team

Hello, jhawker81,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, Liza,

We appreciate your prompt response.

Please provide FTP access also.

Best Regards,
8Theme’s Team

Hello, Red8,

Thank you for contacting us and for using XStore.

1/ We have uploaded a screenshot to the Private Content area for your review. Please note that the icons originate from a third-party plugin. We recommend examining the plugin’s settings or reaching out to the plugin’s support team for additional guidance.

2/ XStore Builders > Header Builder via Elementor > edit template and save it for all pages – https://prnt.sc/ItFW3AfbE00k

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, jhawker81,

Thank you for reaching out to us with your concern regarding the Mega Menu Template in Elementor.

We appreciate you contacting us with your concerns about the Mega Menu Template in Elementor. To begin creating your first template, we kindly ask that you click on “Add new” at the following link: https://prnt.sc/cbwe1jzDEEHx. Additionally, you can find detailed guidance in our documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/.

Should you prefer not to transition to the new header builder and wish to continue utilizing the Header Builder available in Theme Options, we would like to inform you that Static blocks may serve as an alternative to the new Mega menus. For your convenience, we have recorded a video demonstration from your site and placed it in the Private Content area for your review.

We are here to assist you with any further inquiries or support you may require.

Best Regards,
8Theme’s Team

Hello, LVRB Love’s Rebel,

Thank you for reaching out to us with your request.

We kindly ask that you refer to the following article for guidance on editing product data tabs: https://woocommerce.com/document/editing-product-data-tabs/

Please note that the Additional Information tab is a feature provided by WooCommerce and is not specific to our theme. For further assistance with this matter, we recommend reaching out directly to WooCommerce Support – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Grace Chen,

Thank you for reaching out to us with your concern.

We’ve activated a child theme on your site via Appearance > Themes. Please clear the cache and check now.

Best Regards,
8Theme’s Team

Hello, Safe Desires,

Thank you for reaching out to us with your concern.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing issues.
Let us know the results.

Best Regards,
8Theme’s Team

Hello,

Thank you for the video.

The problem is cause by 3rd party plugin – https://prnt.sc/1P7z-53ADOZs
, please try to use the next custom CSS code to fix this issue:

.woocs_auto_switcher {
    width: 75px !important;
    height: 70px !important;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team

Hello, Aulakh, Sam,

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Thank you for your understanding.

Kind Regards,
8theme team

Hello, @Future IT,

Thank you for getting in touch with us.

It’s challenging to create a universal to-do list for all cases, but some general recommendations are:
– WP+WooCommerce is quite resource-intensive, so in production, caching should be used, for example, WP-Rocket.
– Use minification and combining of JS and CSS.
– Use CDN
– Disable unused plugins.
– Test the site’s performance without plugins; one of them might significantly slow down the system.
– Ensure that your system has enough memory and isn’t using swap.

Ajax adds to cart speed depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, ​try to speed up the server response time. We can do nothing with it, unfortunately.

Best Regards,
8Theme’s Team

Hello, Aulakh, Sam,

Thank you for contacting us and for using XStore.

Please be informed that your request will be reviewed by one of our technicians after the weekend. We apologize for any inconvenience caused by this delay. In the meantime, we kindly request that you provide temporary FTP access to facilitate the process.

Kind Regards,
8theme team

Hello,

Could you please provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind Regards,
8theme team

Hello, Kamaldeen,

Thank you for contacting us and for using XStore.

Thank you for reaching out to us with your concerns. We understand that you would like to reduce the font size of the product titles on the Ajax tab element and also wish to remove the compare product item feature.

To assist you effectively, could you please provide us with the URL of the page where these elements are located and temporary wp-admin access? This will enable us to give you precise instructions tailored to your setup.

Best Regards,
8Theme’s Team

Hello, Kamaldeen,

You’re welcome!

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team