Guidance Requested for Issues Encountered in Theme Usage

This topic has 4 replies, 3 voices, and was last updated 4 weeks, 1 days ago ago by Andrew Mitchell

  • Avatar: xstorefans
    xstorefans
    Participant
    April 21, 2024 at 13:53

    Hi there,
    I hope this message finds you well.

    I’ve encountered some issues during use that I’m unable to resolve on my own, and I’m hoping to find a resolution with your support.The theme I’m using is: https://xstore.8theme.com/elementor2/home-decor02/
    Here are the problems I’m encountering:

    1. There’s no video cover after introducing the video on the product detail page.
    I used this feature to upload a product video introduction.
    https://prnt.sc/tQvxl9gOJ46D
    But the product details page cannot display the video cover.
    https://prnt.sc/nkL5HtQtLq4W
    How can I make the video display a cover?

    2. When using multiple image previews on the product detail page with a PC browser, the images only change when clicked. I would prefer if the images could cycle through when the mouse hovers over them.

    When I want to view the second and third pictures, I need to click the mouse to switch. I hope they switch automatically when the mouse hovers over them.
    https://prnt.sc/EkWyzJV1VT5T

    3. The registration function in Sales Booster can’t be customized.
    I’ve used this component feature.
    https://prnt.sc/y7nlt2u17XJ5
    This is the effect on the demo website.
    https://prnt.sc/WDGLUXApUR0l
    This is the effect after I used it. The password input is missing, I don’t know how to enable it.
    https://prnt.sc/Tefor7LVsTbR

    4. How can I set up the product so that users can select different product parameters when purchasing?
    https://prnt.sc/nFp71x4eyDkh
    Just like this page:https://xstore.8theme.com/elementor2/sport/product/20v-max-brushless-circular-saw/

    I’m looking forward to your guidance and resolution of these issues. Thank you in advance for your help and attention to this matter.
    Best regards

    Files is visible for topic creator and
    support staff only.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 22, 2024 at 07:33

    Hello, @xstorefans,

    Thank you for reaching out to us.

    Please post different questions via separate threads on the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    1/ Please check this demo product – https://xstore.8theme.com/product/product-classic/
    We kindly invite you to submit a feature request on our dedicated page at https://www.8theme.com/taskboard/. Should your suggestion garner significant support from other users, our development team will consider incorporating this feature in a future update.

    2/ There is no such option, by default, unfortunately. You can post it as a feature quest on https://www.8theme.com/taskboard/ , or achieve the desired result via additional customization in files.
    Should you require help with customizations, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

    3/ For information on configuring WooCommerce settings, please refer to this article: https://woocommerce.com/document/configuring-woocommerce-settings/#accounts-and-privacy-settings
    You can find the specific settings under WooCommerce > Settings > Accounts and Privacy > Account creation settings.

    4/ Here is a video tutorial on variation swatches which you might find helpful: https://youtu.be/LgzC4iK-j6A?feature=shared

    We appreciate your understanding and look forward to assisting you further.

    Best Regards,
    8Theme’s Team

    Avatar: xstorefans
    xstorefans
    Participant
    April 22, 2024 at 13:53

    I sincerely appreciate your help, you always provide guidance when I need it most. Your professional knowledge and patience have been of great help. Thank you again!

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 22, 2024 at 13:54

    Dear xstorefans,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

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