9.3.10 Update Removes Top Menu from website

This topic has 6 replies, 2 voices, and was last updated 3 weeks, 6 days ago ago by Rose Tyler

  • Avatar: HypnomistressMia
    HypnomistressMia
    Participant
    May 17, 2024 at 08:28

    I’ve been using the Xstore theme for my Woocommerce site for 8 years now, without running updates as they tended to cause more inconsistencies than I could manage to fix myself.
    However now with my business growing exponentially, I’d like to start using the new features that Xstore has rolled out.
    When I update to the latest version 9.3.10, my entire top menu seems to disappear.
    Could you please have a look and let me know what I can do to get my menu back
    Thanks

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2024 at 09:58

    Hello, HypnomistressMia,

    Thank you for reaching out to us.

    What version was used before the update?

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: HypnomistressMia
    HypnomistressMia
    Participant
    May 17, 2024 at 10:14

    Thank you for your quick response, it’s much appreciated.
    I don’t recall what version was used before unfortunately.
    WP-Admin account can be accessed, see details below

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 17, 2024 at 10:26

    Hello, HypnomistressMia,

    It appears that a very outdated version of the theme was in use. Currently, we have deactivated the CMB2 plugin and activated the header builder in the theme options.
    Now you need to configure the header via Theme Options > Header Builder.

    Best Regards,
    8Theme’s Team

    Avatar: HypnomistressMia
    HypnomistressMia
    Participant
    May 17, 2024 at 22:07

    That worked. Thank you so much!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 18, 2024 at 07:12

    Hello, HypnomistressMia,

    You’re welcome!

    Best Regards,
    8Theme’s Team

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