Checkout calculations not showing complete total

This topic has 4 replies, 2 voices, and was last updated 3 weeks, 2 days ago ago by Rose Tyler

  • Avatar: HUSSTLE
    HUSSTLE
    Participant
    May 30, 2024 at 01:57

    Not sure why, but the cart “TOTAL” is correctly calculating all fees (product, shipping, taxes and credit card fee).

    It appears it is collecting all fees, except for credit card fee.

    Is this a theme issue or WooCommerce?

    https://imgur.com/a/6wf8TVr

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2024 at 10:49

    Hello,

    Thank you for reaching out to us with your concern regarding the cart total calculation on your website.

    Could you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to XStore only? Let us know the result.

    Best Regards,
    8Theme’s Team

    Avatar: HUSSTLE
    HUSSTLE
    Participant
    May 30, 2024 at 13:48

    Please see private content area ..

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2024 at 13:53

    Hello,

    You answered that the situation is independent of the theme activated on your site, which means theme support can’t help you. We would recommend you contact the WooCommerce support.

    Best Regards,
    8Theme’s Team

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