Issues in mobile version – carousel,category issue

This topic has 15 replies, 3 voices, and was last updated 4 days, 8 hours ago ago by Andrew Mitchell

  • Avatar: Houzmatic
    Houzmatic
    Participant
    May 22, 2024 at 11:53

    1)Can you please optimise the carousel on the home page mobile version. It looks fine on desktop but very off on mobile. attached photo for reference.

    2) Also the categories section in left on the shop/our products page is not visible in mobile version. Can you please include that in mobile version as well.

    I am unable to fix these two things in mobile version.

    Files is visible for topic creator and
    support staff only.
    14 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2024 at 15:04

    Hello, Houzmatic,

    Thank you for reaching out to us with your concerns.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Houzmatic
    Houzmatic
    Participant
    May 23, 2024 at 07:14

    Creds –

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2024 at 07:45

    Hello, Houzmatic,

    We are currently experiencing difficulties logging into our account and suspect there may be an issue with the credentials. Could you please verify them at your earliest convenience?

    Best Regards,
    8Theme’s Team

    Avatar: Houzmatic
    Houzmatic
    Participant
    May 23, 2024 at 08:03

    try this pls

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2024 at 08:16

    Hello, Houzmatic,

    We hope this message finds you well. We are writing to inform you that we have encountered the same error again. Could you please provide us with the URL of the page in question? Additionally, we would appreciate it if you could confirm whether the credentials you provided have been tested and are functioning correctly.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Houzmatic
    Houzmatic
    Participant
    May 23, 2024 at 11:59

    Try these please. apologies for the inconvenience

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 23, 2024 at 12:27

    Hello,

    We appreciate your prompt response.

    1/ Do you mean this section – https://prnt.sc/MtAIejQVHV4U ? Slider revolution is used there, settings can be edited here – https://prnt.sc/o2fwagh30onk

    2/ Theme Options > WooComemrce > Shop > Shop page layout > Hide Sidebar On Mobile Devices > Off.

    Best Regards,
    8Theme’s Team

    Avatar: Houzmatic
    Houzmatic
    Participant
    May 23, 2024 at 17:37

    issue 1 – i have resizes the images in the editor following your instruction. in the editor i can see the text at bottom but it is not visible on main screen. can you have those visible too?
    attached screenshots for reference
    also the side arrow oof the carousel is still on coming into frame.

    issue 2 – resolved the way you instructed to do.

    Thanx alot for the support

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 24, 2024 at 08:01

    Hello, Houzmatic,

    You’re welcome!

    You need to edit the visibility settings https://prnt.sc/0vQViXvm2Fzp

    Best Regards,
    8Theme’s Team

    Avatar: Houzmatic
    Houzmatic
    Participant
    May 30, 2024 at 07:39

    I am unable to incorporate the text with the slider revolution module box size. the text is getting overlapped. i dont wish to decrease font size.
    I want to increase the bottom size of that module to incorporate the text properly.

    screenshot attached.

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 30, 2024 at 18:15

    Hello, Houzmatic,

    We hope this message finds you well. You are currently utilizing the Slider Revolution plugin on your website. To help you maximize its potential, we highly recommend that you explore the official documentation and view various tutorial videos. These resources provide comprehensive insights into the plugin’s features, functionalities, and configuration settings, along with practical examples.

    We’ve edited the slider on your site (1 slide) https://prnt.sc/JaHgIZ8yTfxC > https://prnt.sc/R0SRlpiyTbF5 (clear cache to be able to see it). Please check now, and change settings according to your needs, and then you can duplicate this slide and replace content to make other slides like the example.

    Best Regards,
    8Theme’s Team

    Avatar: Houzmatic
    Houzmatic
    Participant
    June 10, 2024 at 10:25

    Sorry for troubling you, if you could just tell me how you did it. It would be really helpful.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 10, 2024 at 10:55

    Hello, Houzmatic,

    Regarding your inquiry about Slider Revolution, due to the extensive range of options and capabilities it offers, a brief description would not suffice. We highly recommend watching the official plugin videos and reviewing the available settings to gain a comprehensive understanding of creating custom slides.

    To assist you further, we have already demonstrated screenshots:
    1. We created a group and included texts, which can be viewed here: https://prnt.sc/JaHgIZ8yTfxC
    2. We configured their positions for optimal display and defined the layer area size for different devices in the editor: https://prnt.sc/R0SRlpiyTbF5
    Read more – https://www.sliderrevolution.com/manual/module-layout/

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 10, 2024 at 14:49

    Dear Houzmatic,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

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