To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 24, 2024 at 10:40
Hello Gbp,
We appreciate your prompt response.
Theme Options > WooCommerce > Shop > Products Design > Elements (these settings are global for all products). In case you want to edit Cross sell only, custom CSS can be used in settings of the element, for example – https://prnt.sc/vpxbriebnz70
We encourage you to reach out to the support team for the plugin to see if they can resolve the issues you are encountering. Should they be able to assist you, you will be able to continue using the plugin as before. If not, we recommend trying an alternative caching plugin. You can find several options in this article: [How to Speed Up My Website](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/).
Please avoid using multiple caching plugins simultaneously if you are unsure about potential option conflicts.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 24, 2024 at 10:25
Hello Goostaf,
Thank you for reaching out to us with your query.
To address the issue of the menu icons aligning to the right instead of the left on the mobile version, you can apply a simple CSS tweak.
Please follow these steps to adjust the icon position:
1. Navigate to Theme Options.
2. Go to Theme Custom CSS.
3. Under the Global CSS section, add the following code:
body .header-mobile-menu .menu .type-img.position-left-center {
flex-direction: inherit;
justify-content: flex-start;
}
If you have any further questions or need additional assistance, please don’t hesitate to let us know. We’re here to help!
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 24, 2024 at 10:21
Hello,
Thank you for reaching out to us with your queries. We’re here to assist you in resolving these issues.
To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 24, 2024 at 09:36
Hello Vítor Carneiro,
You’re welcome!
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 24, 2024 at 08:40
Hello Gbp,
You’re welcome!
“how to change the shown details of the suggested products ?” – please describe your request in more detail, and provide some examples.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 24, 2024 at 08:09
Hello MarkChatters,
Thank you for contacting us and for using XStore.
https://prnt.sc/ox3wwdgBs69N
You are using a cache plugin for mobile devices, and both optimization options (plugin and theme options) conflict with each other and can not improve the speed together. Disabling mobile optimization via Theme Options is correct in your case.
Kind Regards,
8theme team
Rose Tyler
Support staff
June 24, 2024 at 07:41
Hello Shopsangam,
We hope this message finds you well.
We would like to address your recent query regarding the integration solution implemented on your website. We understand there might be some confusion, and we are here to clarify.
For the issue you raised, there are several possible solutions: one involves using a plugin, and another involves employing a child theme. It is important to note that integrating directly into the parent theme is not feasible. Any modifications made to the parent theme would be lost upon updating the theme. Additionally, implementing changes globally could potentially interfere with the functionality for other clients, which would not be fair or practical.
We trust you understand our position on maintaining a standard and efficient service for all our clients.
Regarding your second query, we kindly ask you to check the specific support thread you opened for that issue. Please avoid mixing different issues in one thread to prevent any misunderstandings.
“during importing my demo, it says your system does noy meet the requirements. please help.” – please record a video of your actions and the problem.
Provide URL and temporary wp-admin access to your site.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 24, 2024 at 07:17
Hello PanosN,
We hope this message finds you well. Could you please provide us with screenshots or, if possible, a video of the issues? This will greatly assist us in understanding and addressing your concerns more effectively.
Unfortunately, we do not have the options you are seeking at this time.
We would recommend you submit a request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.
Additionally, could you please provide more details about your issue with the coupon? It would be helpful if you could include screenshots to better illustrate your settings and the desired outcome.
Best regards,
The 8Theme Team
Rose Tyler
Support staff
June 23, 2024 at 20:43
Hello Ameer,
The outcome depends on which specific parameter is insufficient.
For example, max_execution_time is a limit for the execution time while running the script. For example, if you import content and scripts need more than 60 secs then you may face the problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter. But it would be better to contact your hosting provider and ask to increase max_execution_time.
You may attempt to proceed and evaluate the results.
Should the results be unsatisfactory, you will simply need to remove the existing content https://prnt.sc/SBtDkFAPhUKl before conducting a new import, after the fix from the hosting provider side.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 23, 2024 at 20:38
Hello Manish Shah,
Thank you for reaching out to us with your queries.
Could you please provide temporary wp-admin access? We need to check your current settings first.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 23, 2024 at 12:06
Hello Bagwani,
Thank you for the video.
Could you kindly conduct a test by disabling the LiteSpeed Cache plugin? We suspect that the issue might be related to an image option within the plugin.
We appreciate your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 23, 2024 at 10:40
Hello Kitab Ki Dukan,
Yes.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 23, 2024 at 10:39
Hello Anastasiia,
Thank you for contacting us and for using XStore.
1/ We’ve disabled Ajaxify for some elements on your Hoem page – https://prnt.sc/Xk_D__RWFl_1
Please clear cache and check how it works now.
2/ Please try to downgrade PHP version to 8.1 (the hosting provider can do this for you).
3/ Try to disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
June 23, 2024 at 10:19
Hello Kitab Ki Dukan,
Yes, it is permissible.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 23, 2024 at 10:18
Hello Bagwani,
Thank you for reaching out and bringing these issues to our attention. We sincerely apologize for the inconvenience you have been experiencing with our Xstore Theme. Ensuring our customers have a smooth and efficient experience is a priority for us, and we are here to help resolve these problems promptly.
We appreciate the detailed information you have provided, and we understand how critical it is for the theme to function correctly. Our team is already looking into the issues you’ve reported:
1. **Frequent Hanging**: We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
2. **Disappearing Images**: We’ve re-selected 2 mentioned images and fixed this issue on your Home page.
3. **Mobile Responsiveness**: We’ve checked your site from mobile (Chrome browser) and it loads correctly. Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL. Let us know what browser and device you use.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
June 23, 2024 at 10:06
Hi @Bagwani,
We have previously provided you with a screenshot of the settings for the column, which can be found here: https://prnt.sc/JFb9-Hb0Fsrh. This time, we will explain the process in more detail.
Please proceed to edit the page using Elementor. Open the column settings and set it to be hidden on mobile devices using this guide: https://prnt.sc/8tQq20Y988ab. Following these instructions will help you achieve the desired result – https://prnt.sc/uagyWbsGLJHv
