Hello Ankit Khandelwal,

https://prnt.sc/Aa3yAipGtDaa please provide correct credentials.

Best regards,
The 8Theme Team

Hello Ankit Khandelwal,

What error do you get? Could you provide temporary wp-admin access?

Best regards,
The 8Theme Team

Hello khurram virk,

Thank you for reaching out and providing a detailed description of the issue you are experiencing. We understand how frustrating it can be to encounter such disruptions, especially after taking steps like clearing the cache and using incognito mode.

Based on your description, it seems that the problem persists even after disabling WP Rocket and clearing server cache, which suggests that there might be other underlying issues affecting the stability of your site. To assist you effectively, we would like to gather a bit more information:

1. Could you please confirm if any recent changes were made to your website or server settings before this issue started occurring?
2. Are there any specific pages or URLs that consistently show the 404 error after a few minutes?
3. Could you provide us with any error logs that might have been generated when the site breaks?

In the meantime, we recommend checking the .htaccess file for any incorrect settings or rules that might be contributing to the issue. Additionally, ensuring that all plugins and themes are up to date can also help in resolving unexpected errors.

Best Regards,
8Theme’s Team

Hello SOFIANE,

Thank you for reaching out to us with your concerns regarding the functionality on the cart and checkout pages when using the Safari browser. We apologize for any inconvenience this may have caused and appreciate your patience.

Please provide FTP access also.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Dear Ankit Khandelwal,

We hope this message finds you well. We would like to inform you that our team strives to provide prompt responses to all inquiries. However, the speed of our responses may vary depending on the volume of customer queries we are handling at any given time.

Please be assured that you are welcome to purchase as many licenses as you require; there is no obligation to buy a certain number.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

Hello Keengoo,

Thank you for reaching out to us with your query. We understand the importance of having thumbnails appear correctly when links are shared through WhatsApp, as it enhances the visibility and engagement of your content.

Currently, the issue you are experiencing might be related to the Open Graph tags on your website, which are used by WhatsApp to generate link previews, including thumbnails. To address this, we recommend ensuring that your website’s Open Graph tags are properly configured.

While we do not have a specific plugin dedicated solely to generating thumbnails for WhatsApp, there are several SEO and social sharing plugins available that can help set up these tags correctly. Plugins like Yoast SEO, All in One SEO, and others include features to manage these settings.

Additionally, the documentation of the mentioned plugins can be a tutorial to guide you.

We trust that the information provided will be of significant assistance to you.

Best Regards,
8Theme’s Team

Hello MarkChatters,

Thank you for reaching out to us with your query.

To assist you more effectively, could you kindly provide an example from your website? This will help us understand your query better.

Best Regards,
8Theme’s Team

Hello Lukas Athanasiou,

Thank you for getting in touch with us.

Here is a new link – https://we.tl/t-YoUtoxQ998

Best Regards,
8Theme’s Team

Hello Sam,

Thank you for reaching out to us with your query.

Could you please provide the URL of the page from your screenshot? This will help us assist you more effectively.

Best Regards,
8Theme’s Team

Hi @Bagwani,

Please check this screenshot – https://prnt.sc/JFb9-Hb0Fsrh

Best Regards,
8Theme’s Team

Dear @Rhass,

We’ve disabled these 2 snippets https://prnt.sc/5D6o-jdU-OQ- because of errors in the browser console. Please clear cache, including the cache of mobile browser, and check how the page loads now.

Best Regards,
The 8Theme Team

Hello Shopsangam,

We hope this message finds you well. We would like to address a recent misunderstanding regarding an issue you experienced. Please be assured that we have promptly resolved the problem for you, considering there were several possible solutions.

We were surprised to learn about your dissatisfaction, as we strive to ensure optimal functionality on your site. We can confirm that the checkout process is now operating smoothly on your website.

Should you have any further concerns or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello Invizion,

Thank you for reaching out to us with your query.

To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Vítor Carneiro,

Thank you for reaching out to us with your concern.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, please provide FTP access, and we will check the issue more deeply.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Gbp,

We appreciate your prompt response.

Edit the Cart page using Elementor > add Products carousel and select products there.

Here is an example https://prnt.sc/obzWxPGisD3N

Best Regards,
8Theme’s Team