After migration of website to a new domain, some product category links do not work

This topic has 6 replies, 2 voices, and was last updated 1 months ago ago by Rose Tyler

  • Avatar: PanosN
    PanosN
    Participant
    June 21, 2024 at 15:22

    Hello,

    After creating our e-shop to a staging environment to the domain bedandmore.com.gr , today we migrated the whole wordpress installation to the production domain bedandmore.gr.

    After this process, while trying to get product links, the product links work fine, but the most of the product categories links we click do not work and lead to a critical error page.

    We deactivated any caching plugin and checked if the permalinks structure changed and it is the same..

    Could you please help us with this?

    Thank you very much in advance!

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2024 at 16:04

    Hello PanosN,

    Thank you for reaching out and providing a detailed description of the issue you are experiencing after migrating your e-shop to the production domain bedandmore.gr.

    It seems like you have already taken some initial troubleshooting steps by deactivating caching plugins and verifying the permalinks structure. To further assist you, could you please provide us with the following additional information:

    1. Are there any specific error messages displayed on the critical error page?
    2. Have you checked the error logs for any relevant entries that might point to the source of the issue?
    3. Could you confirm whether all files and databases were correctly transferred without any data loss?

    In the meantime, we recommend re-saving your permalink settings if you haven’t done so already. Sometimes, simply re-saving these settings can resolve URL issues after a migration.

    Please let us know the requested information at your earliest convenience and provide URL of page with the problem.

    Best Regards,
    8Theme’s Team

    Avatar: PanosN
    PanosN
    Participant
    June 21, 2024 at 16:48

    Hello,

    Thank you for you instant responce.

    There are no specific error messages displayed. Just the classic WordPress critical error page.

    -Example URL of category path that doesn’t work: https://bedandmore.gr/product-category/ypnodomatio/

    -Example URL of category path that works: https://bedandmore.gr/product-category/epipla-grafeiou/vivliothikes-grafeiou/

    -Interestingly, the parent category path doesn’t work: https://bedandmore.gr/product-category/epipla-grafeiou/

    There are some errors written to the server log. I attach a sceenshot.
    For some reason I see that the GET requests show that they call urls that contain category ids and not category slugs.

    Files is visible for topic creator and
    support staff only.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2024 at 17:11

    Hello PanosN,

    Contact your hosting provider and ask to fix the memory error https://prnt.sc/p39Pr9-ymEeh
    Also, read this article – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

    Best Regards,
    8Theme’s Team

    Avatar: PanosN
    PanosN
    Participant
    June 23, 2024 at 23:01

    Thank you for your help! You were right about the memory limit; that was indeed causing the problem.

    However, there are still some issues occurring. I’m encountering random 500 errors when visiting the e-shop’s pages, which disappear upon refreshing the page. In debugging mode, I see PHP errors related to the et-core-plugin and some deprecated values. Additionally, I’m noticing unexpectedly high CPU usage that was not the case until now.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 07:17

    Hello PanosN,

    We hope this message finds you well. Could you please provide us with screenshots or, if possible, a video of the issues? This will greatly assist us in understanding and addressing your concerns more effectively.

    Best Regards,
    8Theme’s Team

  • Viewing 6 results - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.