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Viewing 30 posts - 6,571 through 6,600 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 07:17

    Hello Aulakh, Sam,

    Thank you for reaching out to us with your request.

    Unfortunately, we do not have the options you are seeking at this time.
    We would recommend you submit a request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 07:14

    Hello MAHDAR,

    Thank you for reaching out to us.

    Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
    These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.
    Read more – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
    Our theme simply facilitates the display of these products as determined by the WooCommerce plugin.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 07:10

    Hello jhawker81,

    Thank you for reaching out to us.

    We are unable to officially recommend any third-party plugins as we have not declared compatibility. However, you should be able to find suitable options online.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 07:05

    Hello Elgaroe,

    Thank you for reaching out to us with your concern. We understand that the overlapping text when hovering over the products can be frustrating, and we are here to help you resolve this issue.

    Please check now – https://prnt.sc/vCT_-NmkQrt_

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 07:05

    Hello,

    Thank you for reaching out to us with your queries.

    Could you please provide temporary wp-admin access? We need to check your current settings first.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 06:49

    Hello nihal,

    Thank you for reaching out to us.

    Please set an administrator role for the user you provided for us on your site.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 06:46

    Hello Arnan,

    Thank you for contacting us and for using XStore.

    We can’t log in https://prnt.sc/bsRXVrNs6_LO

    Please go to Elementor > Settings > Integration > WooCommerce > Mini Cart Template > Disable. Check Cart buttons after that.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 06:44

    Hello Carlyliczyk,

    Thank you for reaching out to us with your request.

    To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2024 at 06:42

    Hello Gbp,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 18:58

    Hello Russell Rahman,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 18:54

    Hello JS7319,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that we can currently view the image on your website. It is possible that the issue was related to a caching problem. Could you please confirm if the issue has been resolved on your end as well?

    We look forward to your confirmation.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 18:52

    Hello,

    Thank you for reaching out to us with your queries.

    Could you please provide temporary wp-admin access? We need to check your current settings first.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 18:51

    Hello Manish Shah,

    Please try to use settings in Theme Options > Blog > Bloga Layout and Single Post.

    If you require personal customization services for your custom post type, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
    Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 18:45

    Hello irfan makwana,

    We hope this message finds you well. We are pleased to inform you that we have reviewed the Sales Booster functionality on your website and confirmed that all settings are correctly configured and functioning as intended.

    Additionally, we have uploaded a video to the Private Content area for your reference. We kindly ask that you clear your browser’s cache, as it appears that caching issues may have been affecting your experience.

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 18:41

    Hello Tgerovski,

    Thank you for reaching out to us and providing the details of the issue you are encountering with the theme installation.

    We kindly request that you contact your hosting provider and share with them the second screenshot, which clearly displays the memory error https://prnt.sc/MNJqbW39OfVy . They will be able to resolve this issue for you. Once it is fixed, you should be able to proceed with the demo import successfully.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 17:45

    Hello irfan makwana,

    What username can we use?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 17:44

    Hello Gbp,

    Thank you for reaching out to us with your concern.

    Upon review, we have determined that the image in question originates from a third-party plugin. You can view the details at the following link: https://prnt.sc/t1YxAg2FDuLm. We recommend reaching out directly to the support team of that plugin for further assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 17:40

    Hello Maybendeler,

    Thank you for contacting us and for using XStore.

    To assist you effectively, could you kindly provide temporary FTP access? This will enable us to thoroughly investigate and address your concerns.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 16:08

    Hello Ameer,

    You did not provide video of the problem so we are not sure about the issue you described.
    Could you also provide temporary wp-admin access?

    “how do i locate the landing page only” – please provide an example and describe the desired result in more detail for a better understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 15:53

    Hello, @maybendeler,

    We have noticed that the product can be successfully added to the cart as shown in this screenshot: https://prnt.sc/npOdtidn3Zch.
    Could you please provide us with the URL of the product that you are unable to add to the cart? This will help us address your issue more efficiently.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 15:24

    Hello Russell Rahman,

    This is because the Pro Elements plugin was not installed on your site.

    We’ve activated this plugin for you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 14:58

    Hello, @maybendeler,

    Please provide the correct credentials.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 14:41

    Hello Elgaroe,

    Thank you for reaching out to us with your concerns regarding the WooCommerce pages on your website.

    1/ Please provide the URLs of your current page and the desired demo product page.

    2/ For a better understanding, could you also provide URLs along with screenshots related to your inquiry?

    3/ Could you please provide temporary wp-admin access? We need to check your current settings first.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 14:34

    Hello Russell Rahman,

    We’ve checked your site http://e****.ca/ and the theme is activated there https://prnt.sc/K9pxKIkrV6L1 https://prnt.sc/SIGjey4DZKXq

    Could you please provide further details regarding the specific page and the nature of the issue you are encountering?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 14:04

    Hello Vetorto,

    Thank you for reaching out to us with your request.

    What exactly a 3rd-party plugin do you want to use?

    To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 13:20

    Hello JS7319,

    We’ve edited: XStore Builders > Header Builder via Elementor > edit template > Menu settings > https://prnt.sc/Zch2qZxWJjE4 and https://prnt.sc/3LjRm_E6jI09
    Please clear cache and check now.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 13:13
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 13:13

    Hello,

    Thank you for reaching out to us with your concerns. We appreciate your patience and are here to assist you with each issue you’ve encountered.

    1/ Please check now – https://prnt.sc/j-xVnEl6uy4B

    2/ Change responsive banner settings https://prnt.sc/2YyvL4xd–aV to https://prnt.sc/vYVFw5kbu43P

    3/ You can select full width in page layout settings – https://prnt.sc/My4rAQyol1Eh

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 12:47

    Hello Russell Rahman,

    Thank you for reaching out to us with your query.

    To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 10:40

    Hello Gbp,

    We appreciate your prompt response.

    Theme Options > WooCommerce > Shop > Products Design > Elements (these settings are global for all products). In case you want to edit Cross sell only, custom CSS can be used in settings of the element, for example – https://prnt.sc/vpxbriebnz70

    selector .content-product .sku_wrapper {
        display: none;
    }

    Best Regards,
    8Theme’s Team

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Viewing 30 posts - 6,571 through 6,600 (of 68,227 total)
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