Hello Shopsangam,

We hope this message finds you well.

We would like to address your recent query regarding the integration solution implemented on your website. We understand there might be some confusion, and we are here to clarify.

For the issue you raised, there are several possible solutions: one involves using a plugin, and another involves employing a child theme. It is important to note that integrating directly into the parent theme is not feasible. Any modifications made to the parent theme would be lost upon updating the theme. Additionally, implementing changes globally could potentially interfere with the functionality for other clients, which would not be fair or practical.

We trust you understand our position on maintaining a standard and efficient service for all our clients.

Regarding your second query, we kindly ask you to check the specific support thread you opened for that issue. Please avoid mixing different issues in one thread to prevent any misunderstandings.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

Hello Amir,

Our IPs – 176.98.92.119 , 176.98.71.168 , 176.98.89.24

Best Regards,
8Theme’s Team

Hello PanosN,

We hope this message finds you well. Could you please provide us with screenshots or, if possible, a video of the issues? This will greatly assist us in understanding and addressing your concerns more effectively.

Best Regards,
8Theme’s Team

Hello MarkChatters,

We appreciate your prompt response.

Unfortunately, we do not have the options you are seeking at this time.
We would recommend you submit a request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Also, try to use these settings – https://prnt.sc/nHA95zWIZOxK – https://elementor.com/help/entrance-animations/

Best Regards,
8Theme’s Team

Hello Ameer,

The outcome depends on which specific parameter is insufficient.

For example, max_execution_time is a limit for the execution time while running the script. For example, if you import content and scripts need more than 60 secs then you may face the problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter. But it would be better to contact your hosting provider and ask to increase max_execution_time.

You may attempt to proceed and evaluate the results.

Should the results be unsatisfactory, you will simply need to remove the existing content https://prnt.sc/SBtDkFAPhUKl before conducting a new import, after the fix from the hosting provider side.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello coffeedog,

Thank you for reaching out to us.

Please follow this article – https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Ameer,

Thank you for reaching out to us.

Please read this article https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ and contact your hosting provider to get help.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Kitab Ki Dukan,

Yes.

Best Regards,
8Theme’s Team

Hello Kitab Ki Dukan,

Yes, it is permissible.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hi @Bagwani,

We have previously provided you with a screenshot of the settings for the column, which can be found here: https://prnt.sc/JFb9-Hb0Fsrh. This time, we will explain the process in more detail.
Please proceed to edit the page using Elementor. Open the column settings and set it to be hidden on mobile devices using this guide: https://prnt.sc/8tQq20Y988ab. Following these instructions will help you achieve the desired result – https://prnt.sc/uagyWbsGLJHv

Best Regards,
8Theme’s Team

Hello Shopsangam,

Thank you for reaching out to us. We would like to inform you that our specialist will respond to your inquiry after the weekend. Thank you for your patience and understanding.

Best Regards,
8Theme’s Team

Hello Ankit Khandelwal,

We’ve re-registered theme on your site.

Best regards,
The 8Theme Team

Hello Ankit Khandelwal,

https://prnt.sc/Aa3yAipGtDaa please provide correct credentials.

Best regards,
The 8Theme Team

Hello Ankit Khandelwal,

What error do you get? Could you provide temporary wp-admin access?

Best regards,
The 8Theme Team

Hello khurram virk,

Thank you for reaching out and providing a detailed description of the issue you are experiencing. We understand how frustrating it can be to encounter such disruptions, especially after taking steps like clearing the cache and using incognito mode.

Based on your description, it seems that the problem persists even after disabling WP Rocket and clearing server cache, which suggests that there might be other underlying issues affecting the stability of your site. To assist you effectively, we would like to gather a bit more information:

1. Could you please confirm if any recent changes were made to your website or server settings before this issue started occurring?
2. Are there any specific pages or URLs that consistently show the 404 error after a few minutes?
3. Could you provide us with any error logs that might have been generated when the site breaks?

In the meantime, we recommend checking the .htaccess file for any incorrect settings or rules that might be contributing to the issue. Additionally, ensuring that all plugins and themes are up to date can also help in resolving unexpected errors.

Best Regards,
8Theme’s Team