Forum Replies Created

Viewing 30 posts - 65,851 through 65,880 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 08:14

    Hello,

    You can add this code in Custom css:

    .type-label-2, .type-label-1 {
        width: 50px;
        height: 50px;
    }
    .type-label-2 .sale, .type-label-1 .new{
        margin-top: 16px;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 08:10

    Hello,

    Thank you for using our theme!
    Very likely the problem related to WC 3.0. Please read this topic https://www.8theme.com/topic/woocommerce-3-0-compatible-with-wootheme/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 08:04

    Hello,

    Please try it now https://www.8theme.com/download-plugins/page/2/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 08:03

    Hello,

    You’re welcome!
    Have a nice day!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 07:53

    Hello, @Rodrigo Macedo, @Arysto,

    I sent your report to our developers.
    Thank you for the notice.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 07:46

    Hello,

    You’re welcome!
    Have a nice day!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 07:44

    Hello,

    You need to add some element http://prntscr.com/et1ars

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 15:57

    Hello,

    Please read this topic https://www.8theme.com/topic/woocommerce-3-0-compatible-with-wootheme/
    Or contact Woocommerce support and ask about a feature to downgrade version.
    Thank you for understanding.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 15:30

    Hello,

    Please read this topic https://www.8theme.com/topic/woocommerce-3-0-2/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 15:23

    Hello,

    As I see, on your site, parent theme is active so code from child theme doesn’t work. You need to check it http://prntscr.com/esrnsz.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 15:12

    Hello,

    The next theme update should be in 1-2 weeks.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 15:04

    Hello,

    Please read this topic https://www.8theme.com/topic/classico-woocommerce-3-0/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 14:54

    Hello,

    Please read this topic https://www.8theme.com/topic/woocommerce-3-0-compatible-with-wootheme/
    Or contact Woocommerce support and ask about a feature to downgrade version.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 14:46

    Hello,

    We’re glad to hear that your issue was solved.
    Thank you for the notice.
    You can find information about compatibility on Themeforest http://prntscr.com/esr7rb

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 14:40

    Hello,

    We’re glad to hear that your issue was solved.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 14:39
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 14:23

    Hello,

    You’re welcome!
    Have a nice day!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 14:21

    Hello,

    I’ve checked this issue with standard Sale products widget and official WooCommerce theme – Storefront, there is the same situation http://prntscr.com/esqs80 http://prntscr.com/esqs44. We’ll be able to help you only in case problem appears with our theme only and works fine with official WC theme Storefront.
    Please note, compatibility of our theme with WooCommerce 3.0 will be added in a new theme update. Don’t update WooCommerce plugin before theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 13:26

    Hello,

    In this case, we can’t help and you need to wait for a new theme update.
    If you have backup DB and files you can try to restore it.
    Thank you for understanding.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 13:20

    Hello,

    The next theme update should be in 2 weeks.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 13:13

    Hello,

    You need contact Woocommerce support and ask about this feature.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 13:02

    Hello,

    You are right. If you have already updated it, please, downgrade WC plugin version or wait for the next theme update.
    Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 12:59

    Hello,

    Compatibility of our theme with WC 3.0 will be added in a new theme update. Don’t update WC plugin before theme update. If you have already done this, please, downgrade WC plugin version or wait for the next theme update.
    Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 12:56

    Hello,

    Compatibility of our theme with WC 3.0 will be added in a new theme update. Don’t update WC plugin before theme update. If you have already done this, please, downgrade WC plugin version or wait for the next theme update.
    Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 12:51

    Hello,

    1-2, 4. Try to change Sidebar position for responsive layout in Theme Options > Products Page Layout.
    3. This is account section so you need to click on My Account link.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 12:37

    Hello,

    The next theme update should be in 1-2 weeks.
    Don’t update WC plugin before theme update. If you have already done this, please, downgrade WC plugin version or wait for the next theme update.
    Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 12:29

    Hello,

    What browser and version are you using on mobile?
    Please don’t update Woocommerce to 3.0. Compatibility of our theme with the plugin will be added in a new theme update.
    Thank you for understanding.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 12:15

    Hello,

    Please clarify from where and to where you’re importing data?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 10:42

    Hello,

    Done. Please check.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 5, 2017 at 10:28

    Hello,

    In this case, you can try to delete new version of this plugin and install previous one. If it don’t help, you need to wait for new theme update, for Royal it will be realized in a few day.

    Regards,
    Rose Tyler.

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    Viewing 65,880 results - 65,851 through 65,880 (of 68,187 total)
Viewing 30 posts - 65,851 through 65,880 (of 68,187 total)
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