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Viewing 30 posts - 65,821 through 65,850 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 09:35

    Hello,

    As I see, you are using new woocommerce version and old theme version.
    Please read this topic https://www.8theme.com/topic/is-royal-theme-ready-and-compatible-with-the-newest-woocommerce-3-0-update/
    Don’t forget to create back up of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version.
    https://youtu.be/KdWESIIPU1k
    (it’s for Legenda theme but the process is the same)
    Please check if the problem persists with default Woocommerce theme Storefront. Also, disable all the third-party plugin and check if it fixes the issue.
    Let us know the result.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 09:30

    Hello,

    Please update theme to new version.
    You need to log in to ThemeForest account with your Envato credentials and find new theme archive in Downloads section.
    Don’t forget to create back up of your files and database before starting update process!
    https://youtu.be/KdWESIIPU1k
    (it’s for Legenda theme but the process is the same)
    Then check issue. Let us know the result.
    Also, check if the problem persists with default Woocommerce theme Storefront.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 09:25

    Hello,

    Please check if the problem persists with default Woocommerce theme Storefront. Also, disable all the third-party plugin and check if it fixes the issue.
    Let us know the result.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 09:18

    Hello,

    Please clarify where exactly you get this message and provide a screenshot.
    Also, you need to optimize your images. Please read how to do this:
    http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/
    http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website
    The most important part of optimizing your site is caching. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 17:27

    Hello, @JRCrea,

    What theme do you use royal or woopress?
    Did you install Woocommerce plugin?
    All needed pages are imported with “base demo content” installation. Other pages on our demo site are created just to show possibilities which you can achieve with Visual Composer/Ultimate VC Addons plugins. How to create Register page is described here: https://www.8theme.com/demo/docs/royal/#!/4_registration_page

    We need wp-admin credentials to look at your issue more deeply.
    Thank you for understanding.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 15:57

    Hello,

    I’ve checked your site and saw the same situation with official WooCommerce theme – Storefront. We’ll be able to help you only in case problem appears with our theme only and works fine with Storefront.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 15:34

    Hello, @amets,

    Thank you for using our theme!
    Please, provide links to demo pages, what you want to have, and wp-admin access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 15:31

    Hello,

    This requires additional customization. It is beyond our basic support scope.
    If you want you can order extra customization here WPKraken.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 15:27

    Hello,

    Please read this topic https://www.8theme.com/topic/classico-woocommerce-3-0/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 13:56

    Hello,

    Please check if the problem persists with default Woocommerce theme Storefront. Also, disable all the third-party plugin and check if it fixes the issue.
    Let us know the result.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 13:47

    Hello,

    Please refer to the article of Ultimate VC Addons authors https://docs.brainstormforce.com/video-background-not-running-on-mobile-devices-2/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 13:36

    Hello,

    We also need your FTP access.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 13:25

    Hello,

    Could you please provide wp-admin and FTP access in Private Content so we could check it?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 13:23

    Hello,

    I’ve added default.po and .mo files from wp-content/themes/woopress/languages/ to wp-content/languages/themes and renamed http://prntscr.com/etkb3p.
    Please try to translate now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 13:02

    Hello,

    Could you please provide wp-admin access in Private Content so we could check it?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 13:00

    Hello,

    You’re welcome!
    Have a nice day!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 13:00

    Hello,

    Thank you for using our theme!
    Please try to disable WooCommerce and then check. Let us know the result.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 12:54

    Hello,

    You’re welcome!
    Have a nice day!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 12:48

    Hello,

    Our last version compatible with WooCommerce 3.0.
    Please wait 1-2 days, we will resolve these issues in a new theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 12:40

    Hello,

    We’re glad to hear that your issue was solved.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 12:37

    Hello,

    Please add this code in Custom css:

    .shopping-cart-widget .widget_shopping_cart_content ul li .media .media-body {
        width: 45%;
    }

    How to create custom.css you can watch in this tutorial https://youtu.be/Qok2zRedRMY

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 12:31

    Hello,

    Try to change image sizes in Settings > Media and after saving changes regenerate thumbnails using the plugin https://wordpress.org/plugins/regenerate-thumbnails/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 12:19

    Hello,

    Try to create a new element with products on the page. If that doesn’t help, you need to wait for a new theme update.
    If you have backup DB and files you can try to restore it.
    Thank you for understanding.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 12:11

    Hello,

    There is no such option by default. Only be additional customization.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 12:04

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 12:02

    Hello,

    You’re welcome!
    Have a nice day.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 12:01

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 10:59

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 10:58

    Hello,

    You’re welcome!
    We have updated the plugin version already. Please check.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 10:51

    Hello,

    – Backup
    – Activate default theme (Appearance > Themes > install and activate Storefront theme – official WC theme), update WooCommerce plugin and DB
    – Reupload our theme version on FTP
    – Activate royal theme in Appearance > Themes. After theme update, you should skip Setup Wizard and go to Theme Options to enter your purchase code.

    Regards,
    Rose Tyler.

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    Viewing 65,850 results - 65,821 through 65,850 (of 68,220 total)
Viewing 30 posts - 65,821 through 65,850 (of 68,220 total)
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