Forum Replies Created

Viewing 30 posts - 65,791 through 65,820 (of 68,230 total)
1 2 3 … 2,193 2,194 2,195 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:14

    Hello,

    Please check row settings http://prntscr.com/ev00q7

    Regards,
    Rose Tyler.

    #159458 Copied In reply to: bug
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:08

    Hello,

    Please read this topic https://www.8theme.com/topic/top-bar-in-fixed-header/

    Regards,
    Rose Tyler.

    #159457 Copied In reply to: Top bar to be fixed
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:07

    Hello,

    Seems there is some problem with envato plugin, so try to update theme FTP.
    All required plugins can be downloaded here https://www.8theme.com/download-plugins/
    Don’t forget to create back up of your files and database before starting update process!
    After theme update, you should skip Setup Wizard and go to Theme Options to enter your purchase code.
    https://youtu.be/KdWESIIPU1k
    (it’s for legenda theme but the process is the same).

    Regards,
    Rose Tyler.

    #159454 Copied In reply to: contains outdated copies of some WooCommerce template files
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:02

    Hello,

    I’ve checked zoom and seems it works fine. Please check if the problem persists with default Woocommerce theme Storefront.

    Regards,
    Rose Tyler.

    #159453 Copied In reply to: Zoom only works when you load the page in landscape on ipad?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 06:59

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    #159451 Copied In reply to: About Default Sroting on woocomerce
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 06:56

    Hello,

    We suggest you read this article https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/. Please, try this solution.

    Regards,
    Rose Tyler.

    #159450 Copied In reply to: Add to cart position
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 06:53

    Hello,

    Thank you for being our customer.
    Have a nice day!

    Regards,
    Rose Tyler.

    #159449 Copied In reply to: Update Failed Royal Theme 3.0.1
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 16:07

    Hello, @Arysto, @girlnui,

    You’re welcome!
    Would be very grateful if you can leave 5-stars rating and your comment for our theme on ThemeForest https://themeforest.net/downloads
    Thanks.
    I sent your report about brand description bug to our developers. It will be fixed.
    Thank you for the notice.
    To disable it now, you can add this code in Theme Options > Custom css: 

    .tax-brand .term-description:first-child {
    display: none;
}

    Regards,
    Rose Tyler.

    #159384 Copied In reply to: Update Failed Royal Theme 3.0.1
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 15:58

    Hello,

    We’re glad to hear that your issue was solved. It is normal when page refreshing after deleting cart item.

    Regards,
    Rose Tyler.

    #159382 Copied In reply to: X Button (Delete button on shopping cart hover dropdown) is not working
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 15:32

    Hello,

    As I see you are using new woocommerce version.
    Compatibility of our theme with the plugin will be added in a new theme update.
    Please wait for it. Thank you for understanding.

    Regards,
    Rose Tyler.

    #159377 Copied In reply to: Translation problems
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 15:11

    Hello,

    Please check if the problem persists with default Woocommerce theme Storefront.
    Also, provide a link to page where you write a description.

    Regards,
    Rose Tyler.

    #159370 Copied In reply to: Update Failed Royal Theme 3.0.1
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 14:55

    Hello,

    You can add this code in Custom css:

    .tax-product_cat .page-heading .title {
    color: white;
}

    Regards,
    Rose Tyler.

    #159367 Copied In reply to: PAGE HEADING/TITLES/CATEGORIES
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 14:51

    Hello,

    Sorry, but FTP credentials are incorrect.
    Please check them.

    Regards,
    Rose Tyler.

    #159363 Copied In reply to: BROWSER SITE TITLE & EMPTY SHOPPING CART TEXT SHOWING DOUBLE (2 times)
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 14:49

    Hello, @Arysto, @girlnui,

    Updated, please check.

    Regards,
    Rose Tyler.

    #159361 Copied In reply to: Update Failed Royal Theme 3.0.1
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 14:40

    Hello,

    We also need your FTP access.

    Regards,
    Rose Tyler.

    #159358 Copied In reply to: BROWSER SITE TITLE & EMPTY SHOPPING CART TEXT SHOWING DOUBLE (2 times)
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 14:26

    Hello,

    We’re glad to hear that your issue was solved.

    Regards,
    Rose Tyler.

    #159353 Copied In reply to: Can't Add Variable Item To Cart
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 14:22

    Hello,

    You can create prefooter static block http://prntscr.com/eup3up http://prntscr.com/eup477

    Regards,
    Rose Tyler.

    #159352 Copied In reply to: Related products not showing vertical in pre-footer area
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 14:16

    Hello,

    For example, http://prntscr.com/eup0zr http://prntscr.com/eup0t3

    Regards,
    Rose Tyler.

    #159350 Copied In reply to: Your account menu
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 13:14

    Hello, @Arysto,

    Please wait, we will check the problem.

    Regards,
    Rose Tyler.

    #159342 Copied In reply to: Update Failed Royal Theme 3.0.1
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 13:04

    Hello,

    Sorry, but check access. As you can see on the screenshot, I can’t check Appearance > Themes and plugins http://prntscr.com/euo0v7

    Regards,
    Rose Tyler.

    #159339 Copied In reply to: Update Failed Royal Theme 3.0.1
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 12:56

    Hello, @Arysto

    I need full access on your wp-admin http://prntscr.com/eunxkm.

    Regards,
    Rose Tyler.

    #159337 Copied In reply to: Update Failed Royal Theme 3.0.1
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 12:38

    Hello, @Arysto, @girlnui,

    Please check if WordPress has enough memory on the web server to unzip and upload the contents of the zip file.

    Regards,
    Rose Tyler.

    #159331 Copied In reply to: Update Failed Royal Theme 3.0.1
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 12:28

    Hello,

    I sent your report to our developers.
    Thank you for the notice.

    Regards,
    Rose Tyler.

    #159330 Copied In reply to: How to translate "cart… items for …"
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 12:24

    Hello,

    Could you please provide wp-admin access in Private Content so we could check it?

    Regards,
    Rose Tyler.

    #159329 Copied In reply to: BROWSER SITE TITLE & EMPTY SHOPPING CART TEXT SHOWING DOUBLE (2 times)
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 12:21

    Hello,

    To change widget style you can use custom css, for example, add this code in Theme Options > Custom css:

    .sidebar .order-list .icon-remove:before {
    float: right;
}
.sidebar .order-list {
    padding-left: 0;
}

    Regards,
    Rose Tyler.

    #159328 Copied In reply to: How to place the cart widget from top-right at sidebar?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 12:10

    Hello,

    I’ve installed Storefront and checked the problem http://prntscr.com/eunbw1.
    As you can see on our demo, add to cart there works fine on mobile, so you need to check 3-rd party plugins and cache on your site.

    Regards,
    Rose Tyler.

    #159325 Copied In reply to: Shopping Cart empty on ios, but fine in Browser
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 12:00

    Hello, @amets,

    You are welcome!

    Regards,
    Rose Tyler.

    #159323 Copied In reply to: Missing demopages
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 11:58

    Hello, @Arysto,

    You created empty FTP account for us. Please give us full access to the site files.
    Thank you.

    Regards,
    Rose Tyler.

    #159322 Copied In reply to: Update Failed Royal Theme 3.0.1
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 11:16

    Hello,

    Sorry for some delay in answering.
    We did not wait to the actual release and were working to update the theme.
    The last release candidate of woocommerce did not include all changes as a final version. So we need more time to prepare all of our themes to update.
    DB was updated by woocommerce, so you can’t correct downgrade version without using backup.
    The legend theme will be updated on this week.
    Thank you for understanding.

    Regards,
    Rose Tyler.

    #159311 Copied In reply to: WooCommerce 3.0
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 10:52

    Hello,

    Please wait 1-2 days.

    Regards,
    Rose Tyler.

    #159300 Copied In reply to: Promo Popup causes issue with SSL
  • 1 2 3 … 2,193 2,194 2,195 … 2,273 2,274 2,275
    Viewing 65,820 results - 65,791 through 65,820 (of 68,230 total)
Viewing 30 posts - 65,791 through 65,820 (of 68,230 total)
1 2 3 … 2,193 2,194 2,195 … 2,273 2,274 2,275

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