Forum Replies Created

Viewing 30 posts - 65,761 through 65,790 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 10:19

    Hello,

    Sorry but the same situation.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 10:01

    Hello,

    Sorry for some delay in answering.
    Thank you for using our theme!
    Try to change images sizes in Woocommerce > Settings > Products > Display and then regenerate thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/.
    You can provide ip and wp-admin access in Private Content (visible only for our technical support).

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 09:43

    Hello,

    As I see you are using new woocommerce version.
    Compatibility of our theme with the plugin will be added in a new theme update.
    Please wait for it. Thank you for understanding.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 09:33

    Hello,

    Go to 8Theme Options > General > Header Settings > Breadcrumbs background.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 09:24

    Hello,

    You need create custom widget area Recent products https://www.8theme.com/demo/docs/royal/#!/8_widgets_custom_widget_areas then select it in Widgetised sidebar element settings http://prnt.sc/eup3up in Prefooter static block. Also, set this static block in Appearance > Widgets > Pre Footer area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 09:15

    Hello,

    We need you FTP access to check the problem.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 09:07

    Hello,

    You created empty FTP account.
    Please give us full access to site files.
    Thank you.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 09:03

    Hello,

    Please change previous code to:

    .tax-product_cat .page-heading .title, .single-product .page-heading .title{
        color: white;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 08:56

    Hello,

    Sorry for some delay in answering.
    It can be done through the additional code customization that is out of our support scope, sorry.
    You need to have base html and php skills if you want to change or add some special functionality.
    You can try to use some third-party plugins, but we can’t guarantee their full compatibility with the theme.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 08:46

    Hello,

    You can use WooCommerce: 2.6.14.
    Soon we will realize new themes version that will be compatible with new Woocommerce.
    Please check if the Memory pool problem persists with default Woocommerce theme Storefront.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 08:39

    Hello,

    This requires additional customization.
    I sent this request to our developers, think we’ll add this option in one of the next theme updates.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 08:25

    Hello,

    Sorry for some delay in answering.
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 08:21

    Hello,

    This requires additional customization. It is beyond our basic support scope.
    You can use Products element on a page, and set IDs of products what you want to show.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 08:13

    Hello,

    I’ve sent new theme version to your registration email.
    WooCommerce you can find – https://ru.wordpress.org/plugins/woocommerce/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 08:03

    Hello,

    I’ve updated the theme on your site. Please check.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 08:00

    Hello,

    Please check top bar now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:34

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:33

    Hello,

    If you change images sizes in Woocommerce > Settings > Products > Display you need to regenerate thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:29

    Hello,

    You can add some custom css code to display it as you want, for example:

    .payment_methods p {
        margin: 0;
    }
    .payment_methods select {
        width: 100% !important;
    }
    .payment_methods #wc-intuit-qbms-csc {
        width: 100% !important;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:22

    Hello,

    We can not pass authentication on your site http://prntscr.com/ev02qa. Please provide access.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:14

    Hello,

    Please check row settings http://prntscr.com/ev00q7

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:08

    Hello,

    Please read this topic https://www.8theme.com/topic/top-bar-in-fixed-header/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:07

    Hello,

    Seems there is some problem with envato plugin, so try to update theme FTP.
    All required plugins can be downloaded here https://www.8theme.com/download-plugins/
    Don’t forget to create back up of your files and database before starting update process!
    After theme update, you should skip Setup Wizard and go to Theme Options to enter your purchase code.
    https://youtu.be/KdWESIIPU1k
    (it’s for legenda theme but the process is the same).

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:02

    Hello,

    I’ve checked zoom and seems it works fine. Please check if the problem persists with default Woocommerce theme Storefront.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 06:59

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 06:56

    Hello,

    We suggest you read this article https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/. Please, try this solution.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 06:53

    Hello,

    Thank you for being our customer.
    Have a nice day!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 16:07

    Hello, @Arysto, @girlnui,

    You’re welcome!
    Would be very grateful if you can leave 5-stars rating and your comment for our theme on ThemeForest https://themeforest.net/downloads
    Thanks.
    I sent your report about brand description bug to our developers. It will be fixed.
    Thank you for the notice.
    To disable it now, you can add this code in Theme Options > Custom css:

    .tax-brand .term-description:first-child {
        display: none;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 15:58

    Hello,

    We’re glad to hear that your issue was solved. It is normal when page refreshing after deleting cart item.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 15:32

    Hello,

    As I see you are using new woocommerce version.
    Compatibility of our theme with the plugin will be added in a new theme update.
    Please wait for it. Thank you for understanding.

    Regards,
    Rose Tyler.

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    Viewing 65,790 results - 65,761 through 65,790 (of 68,220 total)
Viewing 30 posts - 65,761 through 65,790 (of 68,220 total)
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