Forum Replies Created

Viewing 30 posts - 65,761 through 65,790 (of 68,221 total)
1 2 3 … 2,192 2,193 2,194 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 10:22

    Hello,

    Did you try to change it in Theme Options?
    Also, you can add this code in Custom css to change background image only on single product pages:

    .single.single-product .page-heading {
    background-image: url(https://armofsweden.com/wp-content/uploads/2017/04/Gold-Inka-Skull-Green-Jasper.jpg)!important;
}

    Regards,
    Rose Tyler.

    #159517 Copied In reply to: Custom Breadcrumb background?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 10:19

    Hello,

    Sorry but the same situation.

    Regards,
    Rose Tyler.

    #159516 Copied In reply to: BROWSER SITE TITLE & EMPTY SHOPPING CART TEXT SHOWING DOUBLE (2 times)
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 10:01

    Hello,

    Sorry for some delay in answering.
    Thank you for using our theme!
    Try to change images sizes in Woocommerce > Settings > Products > Display and then regenerate thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/.
    You can provide ip and wp-admin access in Private Content (visible only for our technical support).

    Regards,
    Rose Tyler.

    #159507 Copied In reply to: Problems with Single product Image
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 09:43

    Hello,

    As I see you are using new woocommerce version.
    Compatibility of our theme with the plugin will be added in a new theme update.
    Please wait for it. Thank you for understanding.

    Regards,
    Rose Tyler.

    #159500 Copied In reply to: Translation problems in Legenda theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 09:33

    Hello,

    Go to 8Theme Options > General > Header Settings > Breadcrumbs background.

    Regards,
    Rose Tyler.

    #159497 Copied In reply to: Custom Breadcrumb background?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 09:24

    Hello,

    You need create custom widget area Recent products https://www.8theme.com/demo/docs/royal/#!/8_widgets_custom_widget_areas then select it in Widgetised sidebar element settings http://prnt.sc/eup3up in Prefooter static block. Also, set this static block in Appearance > Widgets > Pre Footer area.

    Regards,
    Rose Tyler.

    #159495 Copied In reply to: Related products not showing vertical in pre-footer area
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 09:15

    Hello,

    We need you FTP access to check the problem.

    Regards,
    Rose Tyler.

    #159494 Copied In reply to: Classico Theme not working on SSL
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 09:07

    Hello,

    You created empty FTP account.
    Please give us full access to site files.
    Thank you.

    Regards,
    Rose Tyler.

    #159493 Copied In reply to: BROWSER SITE TITLE & EMPTY SHOPPING CART TEXT SHOWING DOUBLE (2 times)
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 09:03

    Hello,

    Please change previous code to:

    .tax-product_cat .page-heading .title, .single-product .page-heading .title{
    color: white;
}

    Regards,
    Rose Tyler.

    #159492 Copied In reply to: PAGE HEADING/TITLES/CATEGORIES
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 08:56

    Hello,

    Sorry for some delay in answering.
    It can be done through the additional code customization that is out of our support scope, sorry.
    You need to have base html and php skills if you want to change or add some special functionality.
    You can try to use some third-party plugins, but we can’t guarantee their full compatibility with the theme.

    Regards,
    Rose Tyler.

    #159489 Copied In reply to: Narrow search results
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 08:46

    Hello,

    You can use WooCommerce: 2.6.14.
    Soon we will realize new themes version that will be compatible with new Woocommerce.
    Please check if the Memory pool problem persists with default Woocommerce theme Storefront.

    Regards,
    Rose Tyler.

    #159487 Copied In reply to: WOOCOMMERCE 3.0 – COMPATIBLE WITH WOOTHEME ?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 08:39

    Hello,

    This requires additional customization.
    I sent this request to our developers, think we’ll add this option in one of the next theme updates.

    Regards,
    Rose Tyler.

    #159486 Copied In reply to: add 2 main categories to 2 diffrent page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 08:25

    Hello,

    Sorry for some delay in answering.
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    #159481 Copied In reply to: Website not loading correctly on Mobile Web.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 08:21

    Hello,

    This requires additional customization. It is beyond our basic support scope.
    You can use Products element on a page, and set IDs of products what you want to show.

    Regards,
    Rose Tyler.

    #159479 Copied In reply to: Items sale of a sigle category
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 08:13

    Hello,

    I’ve sent new theme version to your registration email.
    WooCommerce you can find – https://ru.wordpress.org/plugins/woocommerce/

    Regards,
    Rose Tyler.

    #159476 Copied In reply to: when updating product variations error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 08:03

    Hello,

    I’ve updated the theme on your site. Please check.

    Regards,
    Rose Tyler.

    #159475 Copied In reply to: Error on Checkout
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 08:00

    Hello,

    Please check top bar now.

    Regards,
    Rose Tyler.

    #159474 Copied In reply to: 2 questions
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:34

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    #159464 Copied In reply to: Royal 3.0.1 – Theme Update Licensing
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:33

    Hello,

    If you change images sizes in Woocommerce > Settings > Products > Display you need to regenerate thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/.

    Regards,
    Rose Tyler.

    #159463 Copied In reply to: Picture Sizes
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:29

    Hello,

    You can add some custom css code to display it as you want, for example:

    .payment_methods p {
    margin: 0;
}
.payment_methods select {
    width: 100% !important;
}
.payment_methods #wc-intuit-qbms-csc {
    width: 100% !important;
}

    Regards,
    Rose Tyler.

    #159461 Copied In reply to: Checkout
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:22

    Hello,

    We can not pass authentication on your site http://prntscr.com/ev02qa. Please provide access.

    Regards,
    Rose Tyler.

    #159460 Copied In reply to: Error on Checkout
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:14

    Hello,

    Please check row settings http://prntscr.com/ev00q7

    Regards,
    Rose Tyler.

    #159458 Copied In reply to: bug
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:08

    Hello,

    Please read this topic https://www.8theme.com/topic/top-bar-in-fixed-header/

    Regards,
    Rose Tyler.

    #159457 Copied In reply to: Top bar to be fixed
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:07

    Hello,

    Seems there is some problem with envato plugin, so try to update theme FTP.
    All required plugins can be downloaded here https://www.8theme.com/download-plugins/
    Don’t forget to create back up of your files and database before starting update process!
    After theme update, you should skip Setup Wizard and go to Theme Options to enter your purchase code.
    https://youtu.be/KdWESIIPU1k
    (it’s for legenda theme but the process is the same).

    Regards,
    Rose Tyler.

    #159454 Copied In reply to: contains outdated copies of some WooCommerce template files
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 07:02

    Hello,

    I’ve checked zoom and seems it works fine. Please check if the problem persists with default Woocommerce theme Storefront.

    Regards,
    Rose Tyler.

    #159453 Copied In reply to: Zoom only works when you load the page in landscape on ipad?
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 06:59

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    #159451 Copied In reply to: About Default Sroting on woocomerce
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 06:56

    Hello,

    We suggest you read this article https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/. Please, try this solution.

    Regards,
    Rose Tyler.

    #159450 Copied In reply to: Add to cart position
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 11, 2017 at 06:53

    Hello,

    Thank you for being our customer.
    Have a nice day!

    Regards,
    Rose Tyler.

    #159449 Copied In reply to: Update Failed Royal Theme 3.0.1
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 16:07

    Hello, @Arysto, @girlnui,

    You’re welcome!
    Would be very grateful if you can leave 5-stars rating and your comment for our theme on ThemeForest https://themeforest.net/downloads
    Thanks.
    I sent your report about brand description bug to our developers. It will be fixed.
    Thank you for the notice.
    To disable it now, you can add this code in Theme Options > Custom css: 

    .tax-brand .term-description:first-child {
    display: none;
}

    Regards,
    Rose Tyler.

    #159384 Copied In reply to: Update Failed Royal Theme 3.0.1
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 10, 2017 at 15:58

    Hello,

    We’re glad to hear that your issue was solved. It is normal when page refreshing after deleting cart item.

    Regards,
    Rose Tyler.

    #159382 Copied In reply to: X Button (Delete button on shopping cart hover dropdown) is not working
  • 1 2 3 … 2,192 2,193 2,194 … 2,273 2,274 2,275
    Viewing 65,790 results - 65,761 through 65,790 (of 68,221 total)
Viewing 30 posts - 65,761 through 65,790 (of 68,221 total)
1 2 3 … 2,192 2,193 2,194 … 2,273 2,274 2,275

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