Hello,

You can use some custom css code. For example, add Extra class name in a row or element settings and your code in Custom CSS for page http://prntscr.com/evesrq with media query.
Also, you can provide screenshots for better understanding and I will give you code.

Regards,
Rose Tyler.

Hello,

You’re welcome!

Regards,
Rose Tyler.

Hello,

Seems it was some problem with PHP time limit. So I’ve imported our dummy.xml file using WordPress import tools.
Now it fine and you can import else themes version in Theme Options > Import.

Thank you for being our customer.

Regards,
Rose Tyler.

Hello,

Thank you for using our theme!
There are 3 banners with mask http://prntscr.com/ev5lnh. You can add new elements on page or this code in text field http://prntscr.com/ev5mjq

[vc_row css=".vc_custom_1432283701229{margin-top: 3% !important;margin-bottom: 6.8% !important;}"][vc_column width="1/3"][banner type="6" font_style="light" img="4937" img_size="480x300" link="our-process/"]
<h1 style="font-family: Cookie, cursive; color: #fff; font-size: 64px; text-transform: none;">Our Process</h1>
[/banner][/vc_column][vc_column width="1/3"][banner type="6" font_style="light" img="4938" img_size="480x300" link="collection/"]
<h1 style="font-family: Cookie, cursive; color: #fff; font-size: 64px; text-transform: none;">Collection</h1>
[/banner][/vc_column][vc_column width="1/3"][banner type="6" font_style="light" img="4939" img_size="480x300" link="about-us-2/"]
<h1 style="font-family: Cookie, cursive; color: #fff; font-size: 64px; text-transform: none;">About Us</h1>
[/banner][/vc_column][/vc_row]

then click BACKEND EDITOR and upload images for banners.

Regards,
Rose Tyler.

Hello,

Please check now.

Regards,
Rose Tyler.

Hello,

You’re welcome!
Have a nice day.

Regards,
Rose Tyler.

Hello,

You’re welcome!
This plugin will be updated soon and we’ll upload it on our site https://www.8theme.com/download-plugins/page/2/. I think they will release it today-tomorrow.
You can try to use it then.

Regards,
Rose Tyler.

Hello,

Please provide the link to page what you mean.

Regards,
Rose Tyler.

Hello,

You’re welcome!

Regards,
Rose Tyler.

Hello,

Thank you for using our theme!
Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if this problem persists when default theme is activated. Reply back if problem appears with our theme only. Then we’ll be able to help you. Also, we will need your wp-admin access.

Regards,
Rose Tyler.

Hello,

You’re welcome!
The next theme update should be in 1 week.

Regards,
Rose Tyler.

Hello,

Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if this problem persists when default theme is activated. Reply back if problem appears with our theme only. Then we’ll be able to help you.
Please try to disable Ultimate Addons for Visual Composer plugin and then check.
Also, we will need FTP access.

Regards,
Rose Tyler.

Hello,

Sorry for the delay in answering.
This question is a bit unclear. Could you please clarify us with more details and provide a screenshot?
Your site is under maintenance mode. Please provide WP Dashboard credentials.

Regards,
Rose Tyler.

Hello,

You’re welcome!

Regards,
Rose Tyler.

Hello,

We can’t connect via FTP getting the error:
Error: Connection timed out
Error: Failed to retrieve directory listing

Please check it.

Regards,
Rose Tyler.