Hello,
You’re welcome!
Regards,
Rose Tyler.
Hello,
You’re welcome!
Regards,
Rose Tyler.
Hello,
Sorry for the delay.
Please provide FTP access in Private Content area.
Regards,
Rose Tyler.
Hello,
Please try log in with your Envato account credentials and download the latest version in Downloads section https://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050. There are 2 archives with old and new theme version, please check and update your theme to the new one.
Regards,
Rose Tyler.
Hello,
Go to Theme Options > Single Product Page > disable Ajax “Add to Cart” option and http://prntscr.com/f5euzb
Regards,
Rose Tyler.
Hello,
You’re welcome!
Regards
Hello,
Sorry for the delay.
Menu and images aren’t included in demo data.
To create mega menu you need refer to the documentation https://www.8theme.com/demo/docs/woopress/#!/primary_menu https://www.8theme.com/videos/
Could you please clarify with more details your menus problem?
After base demo content installation you may import version you like https://www.8theme.com/demo/docs/woopress/#!/demo_data_installation
Regards,
Rose Tyler.
Hello,
We have updated WC to new version because unfortunately the old version of theme was not compatible with the new WC. We made the backup of your files and sent it to your email. We could not fix the problem with translation without theme update. We didn’t touch your checkout page configuration. Very likely changes are related to the new woocommerce version.
Regards,
Rose Tyler.
Hello,
Please find these strings in theme files and change, for example, http://prntscr.com/f5ef23 'woocommerce' to ETHEME_DOMAIN.
This translation problem will be fixed in a new theme update.
Regards,
Rose Tyler.
Hello,
I’m glad that you sorted out.
Feel free to ask if you need any other help.
Regards,
Rose Tyler.
Hello,
1. You can change the text in your translation files. Find .po file in wp-content/themes/royal/languages directory https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate
2. You can add this code in Theme Options > Custom css:
.product-information .email-link {
display: none;
}
3. Go to Dashboard->Products->edit Product->Advanced and uncheck ‘Enable reviews’.
Regards,
Rose Tyler.
Hello,
You’re welcome!
Regards
Hello,
Yes, you can update theme via WP Admin Panel.
Before you start, create full backup of your site files and database and also export theme settings in Theme Options > Import/Export > Options > Export Options to be able to restore your site to previous state if something goes wrong.
Regards,
Rose Tyler.
Hello,
Great. You’re welcome!
Regards
Hello,
You’re welcome!
Regards,
Rose Tyler.
Hello,
When I disabled all 3rd-party plugins https://gyazo.com/8e490bcb1d465e11721f0c1435419e6e
Now I’ve activated them back. You can deactivate them one by one to find the needed plugin.
Regards,
Rose Tyler.
Hello,
Where exactly you want to change it?
Try to change etheme_cart_items function.
We recommend to make changes in the child theme https://codex.wordpress.org/Child_Themes because you’ll lose all modifications after each theme update.
Regards,
Rose Tyler.
Hello,
Please ignore these messages. Seems it will be fixed in new plugin version.
You see it because you have enabled the WP_debug. Once you disable debug this message will disappear.
Regards,
Rose Tyler.
Hello,
Unfortunately, I can’t send you new classico version now.
We’re still waiting for news from our developers as they are still working on the update. Please take our apologies for the delay.
Regards,
Rose Tyler.
Hello,
Please provide wp-admin credentials in private content.
Regards,
Rose Tyler.
Hello,
1. I’ve sent the new theme version to your registration emails or you can download it on ThemeForest.
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Don’t forget to create backup of your files and database before starting update process!
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.
Also update all required plugins https://www.8theme.com/download-plugins/.
2. You should copy get_etheme_portfolio function (/legenda/framework/portfolio.php) into child theme functions.php and delete this lines http://prntscr.com/f4gcex
Regards,
Rose Tyler.
Hello,
Thank you for using our theme!
What PHP and plugin versions do you use?
Regards,
Rose Tyler.
Hello,
The wp-admin credentials are incorrect. Please check them.
Regards,
Rose Tyler.
Hello,
Please read our theme documentation https://www.8theme.com/demo/docs/woopress/#!/1_newsletters
Regards,
Rose Tyler.
Hello,
Unfortunately, I can’t login to your site to see it.
You can try to create images with needed resolutions or try to change backgrounds css options
https://www.w3schools.com/css/css_background.asp https://www.w3schools.com/cssref/css3_pr_background-size.asp
Regards,
Rose Tyler.
Hello,
Go to Visual Composer > Role Manager > Post Types > Custom > tick needed elements.
Also, you can create needed content on a test page with VC and then copy content to category header http://prntscr.com/f4fw9w.
Regards,
Rose Tyler.
Hello,
1. To get VC editor in the static blocks go to Visual Composer > Role Manager > Post Types > Custom > tick needed elements.
2. Please provide wp-admin credentials in private content.
Regards,
Rose Tyler.
Hello,
New version theme does not have get_product function.
We need your accesses to check the problem.
Regards,
Rose Tyler.
Hello,
We’ll be able to help you only in case problem appears with our theme only and works fine with Storefront.
Please update Ultimate Addons for Visual Composer to 3.16.10 and Visual Composer.
To update plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here https://www.8theme.com/download-plugins/page/2/.
Then try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check issues.
Regards,
Rose Tyler.