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Viewing 30 posts - 65,041 through 65,070 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 11:31

    Hello,

    Please try log in with your Envato account credentials and download the latest version in Downloads section https://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050. There are 2 archives with old and new theme version, please check and update your theme to the new one.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 11:15

    Hello,

    Go to Theme Options > Single Product Page > disable Ajax “Add to Cart” option and http://prntscr.com/f5euzb

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 11:11

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 10:51

    Hello,

    Sorry for the delay.
    Menu and images aren’t included in demo data.
    To create mega menu you need refer to the documentation https://www.8theme.com/demo/docs/woopress/#!/primary_menu https://www.8theme.com/videos/
    Could you please clarify with more details your menus problem?
    After base demo content installation you may import version you like https://www.8theme.com/demo/docs/woopress/#!/demo_data_installation

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 10:50

    Hello,

    We have updated WC to new version because unfortunately the old version of theme was not compatible with the new WC. We made the backup of your files and sent it to your email. We could not fix the problem with translation without theme update. We didn’t touch your checkout page configuration. Very likely changes are related to the new woocommerce version.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 10:24

    Hello,

    Please find these strings in theme files and change, for example, http://prntscr.com/f5ef23 'woocommerce' to ETHEME_DOMAIN.
    This translation problem will be fixed in a new theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 10:14

    Hello,

    I’m glad that you sorted out.
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 10:12

    Hello,

    1. You can change the text in your translation files. Find .po file in wp-content/themes/royal/languages directory https://www.8theme.com/demo/docs/royal/#!/1_how_to_translate
    2. You can add this code in Theme Options > Custom css:

    .product-information .email-link {
        display: none;
    }

    3. Go to Dashboard->Products->edit Product->Advanced and uncheck ‘Enable reviews’.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 10:03

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 10:00

    Hello,

    Yes, you can update theme via WP Admin Panel.
    Before you start, create full backup of your site files and database and also export theme settings in Theme Options > Import/Export > Options > Export Options to be able to restore your site to previous state if something goes wrong.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 09:53

    Hello,

    Great. You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 09:52

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 09:29

    Hello,

    When I disabled all 3rd-party plugins https://gyazo.com/8e490bcb1d465e11721f0c1435419e6e
    Now I’ve activated them back. You can deactivate them one by one to find the needed plugin.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 16:04

    Hello,

    Where exactly you want to change it?
    Try to change etheme_cart_items function.
    We recommend to make changes in the child theme https://codex.wordpress.org/Child_Themes because you’ll lose all modifications after each theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 15:56

    Hello,

    Please ignore these messages. Seems it will be fixed in new plugin version.
    You see it because you have enabled the WP_debug. Once you disable debug this message will disappear.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 15:48

    Hello,

    Unfortunately, I can’t send you new classico version now.
    We’re still waiting for news from our developers as they are still working on the update. Please take our apologies for the delay.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 15:41

    Hello,

    Please provide wp-admin credentials in private content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 15:23

    Hello,

    1. I’ve sent the new theme version to your registration emails or you can download it on ThemeForest.
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
    Don’t forget to create backup of your files and database before starting update process!
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.
    Also update all required plugins https://www.8theme.com/download-plugins/.

    2. You should copy get_etheme_portfolio function (/legenda/framework/portfolio.php) into child theme functions.php and delete this lines http://prntscr.com/f4gcex

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 15:13

    Hello,

    Thank you for using our theme!
    What PHP and plugin versions do you use?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 15:09

    Hello,

    Please try Lightshot program:
    http://app.prntscr.com/en/download.html

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 15:02

    Hello,

    The wp-admin credentials are incorrect. Please check them.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 14:59

    Hello,

    Please read our theme documentation https://www.8theme.com/demo/docs/woopress/#!/1_newsletters

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 14:53

    Hello,

    Unfortunately, I can’t login to your site to see it.
    You can try to create images with needed resolutions or try to change backgrounds css options
    https://www.w3schools.com/css/css_background.asp https://www.w3schools.com/cssref/css3_pr_background-size.asp

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 14:47

    Hello,

    Go to Visual Composer > Role Manager > Post Types > Custom > tick needed elements.
    Also, you can create needed content on a test page with VC and then copy content to category header http://prntscr.com/f4fw9w.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 14:41

    Hello,

    1. To get VC editor in the static blocks go to Visual Composer > Role Manager > Post Types > Custom > tick needed elements.

    2. Please provide wp-admin credentials in private content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 13:37

    Hello,

    New version theme does not have get_product function.
    We need your accesses to check the problem.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 13:23

    Hello,

    We’ll be able to help you only in case problem appears with our theme only and works fine with Storefront.
    Please update Ultimate Addons for Visual Composer to 3.16.10 and Visual Composer.
    To update plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here https://www.8theme.com/download-plugins/page/2/.
    Then try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check issues.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 13:12

    Hello,

    QuickView image size related to woocommerce single product image size, so please try previous suggestions. Also, please provide FTP access in Private Content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 13:03

    Hello,

    Fixed. Please check it now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 5, 2017 at 13:02

    Hello,

    Please check the translation.

    if it is possible to rearrange the order of the checkout fields

    Your query requires additional customization which is beyond our basic support scope. If you need help with additional customization contact WP-Kraken team.

    Regards,
    Rose Tyler.

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    Viewing 65,070 results - 65,041 through 65,070 (of 68,187 total)
Viewing 30 posts - 65,041 through 65,070 (of 68,187 total)
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