Forum Replies Created

Viewing 30 posts - 65,041 through 65,070 (of 68,226 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 16:09

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 16:09

    Hello,

    Sorry for the delay.
    Unfortunately, I can’t find Spanish translation files in your theme folder.
    Did you make backup before theme update? If yes, please place your woopress-es_ES.po and woopress-es_ES.mo files into the languages /wp-content/languages/themes/ folder. If not, you need to recreate translation http://prntscr.com/f5hss2

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 15:44

    Hello,

    I’ve sent the file to your email. Please replace /framework/shortcodes.php.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 15:35

    Hello,

    Sorry for the long delay.
    As I see you updated woocommerce plugin to the latest version, but current theme v. 1.7.1 has compatibility issues with woocommerce 3.0.x. Please downgrade woocommerce plugin to the version 2.6.14, you can download it here https://downloads.wordpress.org/plugin/woocommerce.2.6.14.zip . You will be able to use the latest one when new theme update is ready, our developer team are working on it to release it as soon as possible.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 15:30

    Hello,

    We’re still waiting for news from our developers as they are still working on the update. Please take our apologies for the delay.
    Yes, you will be notified about new theme update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 15:26

    Hello,

    Please check topic now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 15:15

    Hello,

    Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, problem appears only with our theme reply back and provide me wp-admin and FTP accesses in Private Content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 15:12

    Hello,

    Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, problem appears only with our theme reply back and provide me wp-admin access in Private Content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 15:07

    Hello,

    You can add this code in Custom css:

    @media (max-width: 480px) {
    .mfp-wrap.mfp-auto-cursor.mfp-ready {
        display: none;
    }
    .mfp-bg.mfp-ready {
        display: none;
    }
    }

    How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 15:02

    Hello,

    Please read our documentation https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade and make sure that your server meets the described requirements.
    https://www.8theme.com/videos/ (Legenda WordPress Theme – Installation)
    You need to enter your purchase code to activate our new theme version.
    The wp-admin credentials are incorrect. Please check them. Feel free to ask if you have any questions, also provide FTP access.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 14:53

    Hello,

    Please update theme to latest version https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Theme Upgrade) https://www.youtube.com/watch?v=KdWESIIPU1k&feature=youtu.be
    Theme version 3.2 is available on ThemeForest (log in with your Envato account credentials and free download the latest version in Downloads section) and WooCommerce plugin to 3.0.5 version.
    Don’t forget to create backup of your files and database before starting update process!
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 14:47

    Hello,

    Sorry for the long delay.
    Is your problem solved?
    Also, you can read more about woocommerce image size settings https://docs.woocommerce.com/document/fixing-blurry-product-images/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 14:43

    Hello,

    Sorry for the delay.
    Please use Lightshot to make re-screenshot and provide me link, for example, http://prntscr.com/f5gu0t

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 14:39

    Hello,

    Sorry for the delay.
    1. Please check it on our demo https://8theme.com/demo/legenda/
    2. It takes you to the product page when you have woocommerce message, but you have css code that hides it. Try to add this code in style css of your child theme and check:

    .single-product .woocommerce-error {
            background-color: #f45b5b !important;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 14:39

    Hello,

    Read more about woocommerce image size settings https://docs.woocommerce.com/document/fixing-blurry-product-images/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 14:12

    Hello,

    You need to set needed Catalog images settings in Woocommerce > Settings > Products > Display. If you want to make equal size for all the product images, either upload images with the same sizes or enable Hard Crop. Then regenerate thumbnails.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 14:03

    Hello,

    Sorry for the delay.
    1. You may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.
    2. Seems it is working fine now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 13:52

    Hello,

    1. http://prntscr.com/f5g70w
    2. Go to edit page http://prntscr.com/f5g7qr and http://prntscr.com/f5g863 http://prntscr.com/f5g8ao
    3. Check your woocommerce account settings http://prntscr.com/f5galv
    Please update theme to latest version https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Theme Upgrade) https://www.youtube.com/watch?v=KdWESIIPU1k&feature=youtu.be
    Theme version 3.2 is available on ThemeForest (log in with your Envato account credentials and free download the latest version in Downloads section).
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
    Also, update all required plugins https://www.8theme.com/download-plugins/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 13:38

    Hello,

    Sorry for the delay.
    Please refer to our documentation https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Theme Upgrade) https://www.youtube.com/watch?v=KdWESIIPU1k&feature=youtu.be
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
    Don’t forget to create backup of your files and database before starting update process!

    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.
    Also update all required plugins https://www.8theme.com/download-plugins/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 13:35

    Hello, @privatestudio

    Please update theme to latest version http://prntscr.com/f5g49f
    Theme version 3.0.0.1 is available on ThemeForest (http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050, log in with your Envato account credentials and free download the latest version in Downloads section). This version is compatible with Woocommerce 3.0.4 http://prnt.sc/f3la7m.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
    Also, update all required plugins https://www.8theme.com/download-plugins/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 13:31

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 13:30

    Hello,

    Sorry for the delay.
    Please check your product category widget settings http://prntscr.com/f5g1d4, if you display products on the page via the widget, there is not possible show second or third page like on the shop page.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 13:18

    Hello,

    You provided WP Dashboard credentials, but we need FTP access. If you don’t know FTP login data, then ask your hosting provider support and send them to us.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 13:11

    Hello,

    Please provide us with wp-admin and FTP credentials in private content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 13:10

    Hello,

    Please check theme changelog on ThemeForest http://prntscr.com/f5fuya

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 13:04

    Hello,

    Sorry for the delay.
    I’ve checked your site http://prntscr.com/f5eop8
    It strange, but I can’t change theme on your site to check issue, so please go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 13:01

    Hello,

    Unfortunately, it is not possible to show attributes in the old style, because it was changed by woocommerce.
    But you can change http://prnt.sc/f5fgm0 to http://prnt.sc/f5fh1a in woocommerce/cart/cart.php.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 12:59

    Hello,

    Unfortunately, it is not possible to show attributes in the old style, because it was changed by woocommerce, the same situation you can see with official WC theme – Storefront: title + variation.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 12:41

    Hello,

    Go to wp-content/plugins/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2017 at 12:39

    Hello,

    Could you please provide wp-admin access in Private Content so we could check it?

    Regards,
    Rose Tyler.

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    Viewing 65,070 results - 65,041 through 65,070 (of 68,226 total)
Viewing 30 posts - 65,041 through 65,070 (of 68,226 total)
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