Forum Replies Created

Viewing 30 posts - 64,171 through 64,200 (of 68,230 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 10:33

    Hello,

    You can show 2 products per row using this code in Theme Options > Custom CSS > Custom CSS for mobile:

    .products-grid .product {
      width: 50% !important;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 10:21

    Hello,

    Please try to add this code in Theme Options > Custom css:

    .secondary-menu-wrapper .menu li.menu-item-has-children > .nav-sublist-dropdown {
        top: 0px !important;
        right: 100% !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 10:13

    Hello,

    Sorry for the delay.
    Please check documentation https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    Also, try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), then check your issue.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 10:09

    Hello,

    Sorry for the delay.
    Please update WC version to 3.0.8 https://en-gb.wordpress.org/plugins/woocommerce/advanced/ http://prntscr.com/fn5za4
    Also, you need update theme to new version – 3.0.0.1 http://prntscr.com/fgvcxb (http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050, log in with your Envato account credentials and free download the latest version in Downloads section)
    https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Please update all required plugins https://www.8theme.com/download-plugins/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 09:55

    Hello,

    As you can see, I simply deleted code of images which you did not have in the media library.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 09:06

    Hello,

    I am glad that you sorted out.
    You need update WPBakery Visual Composer plugin also https://www.8theme.com/download-plugins/page/2/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 08:51

    Hello,

    Sorry, but we don’t provide support for 3-rd party plugins as it’s out of our support scope.
    So, try to disable such plugins and install the latest version of Visual Composer plugin -https://www.8theme.com/download-plugins/page/2/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 08:34

    Hello,

    Thank you for the notice. It will be fixed in a new theme update.
    You can find WC 3.0.8 – https://en-gb.wordpress.org/plugins/woocommerce/advanced/ http://prntscr.com/fn5za4

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 08:26

    Hello,

    Yes, please delete these files from /legenda/woocommerce/myaccount/ folder.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 08:23

    Hello,

    Legenda does not have such possibility by default.
    But you edit files in wp-content/themes/legenda/woocommerce/checkout/ folder. Also, we recommend to use child theme for this https://codex.wordpress.org/Child_Themes.
    If you don’t have necessary skills you may contact WP-Kraken customization team.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 08:07

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 07:58

    Hello,

    Sorry for the long delay.
    I’ve sent theme archive to your email. Please check.
    Before update delete “woocommerce” folder in the directory wp-content/themes/blanco/ and it’ll be reuploaded from a new theme package.
    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 07:43

    Hello,

    Please provide a link to page where you have this text.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 07:38

    Hello, @mschueller,

    You have out of date files http://prntscr.com/fn5d9n. In this case, you need to delete “woocommerce” folder, which is located in wp-content/themes/royal/ and upload a new one from the latest theme archive.

    Please note that before uploading theme files you need delete “woocommerce” folder, which is located in wp-content/themes/royal/ and it’ll be reuploaded from a new theme package (to avoid problems with old files).

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2017 at 07:24

    Hello,

    Please try this option https://prnt.sc/fn5bil

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 14:11

    Hello,

    Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), then check your pages.
    Did you make any changes in the theme files?
    Also, provide wp-admin and FTP access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 13:01

    Hello,

    Very likely you need change some classes in custom code to make it works.
    Please provide your code and describe what exactly result you want to achieve on site.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 11:56

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 10:39

    Hello,

    I’ve checked the issue with parent theme and it works fine, so you need to check your changes in the child theme.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 10:05

    Hello,

    Please, update the theme to latest version. Keep in mind that new version is compatible with WC 3.0 and higher, that’s why you also need to update WC plugin.
    Before the update don’t forget to make the backup of all your files and DB. Also, do the export of Theme Options (Theme Options > Import/Export).

    After theme update you will need to activate theme using your purchase code. We have added few options for the cart/search/wishlist, so after the update, you will need to choose the position of these elements in Theme Options.
    Also, update all required plugins: https://www.8theme.com/download-plugins/.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 09:46

    Hello,

    Sorry for the delay.
    “Custom Order” related to products IDs. You can type the IDs of the products which you want to show.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 09:43

    Hello,

    Could you provide me screenshots?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 09:35

    Hello,

    Sorry for the delay.
    The same result you can see with Storefront theme – official WC theme so works of this shortcode are not related to our theme.
    You can use our Products element https://prnt.sc/fmr2l1 to show sale products on the page.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 09:03

    Hello,

    Unfortunately, legenda does not have such possibility by default.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 09:00

    Hello,

    Please disable all 3-rd party plugins and cache, because I can’t open backend of your site https://prnt.sc/fmqoo7.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 08:52

    Hello,

    Sorry for the delay.
    To load the popup in the footer, please change this function http://prntscr.com/fmqinw to
    https://gyazo.com/957792b7baffbbc7dae28bc2b203ba76 (framework / theme-functions.php)

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 08:49

    Hello,

    We’ve sent IP to your email address. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 08:36

    Hello,

    Unfortunately, can’t connect. Please add our IP address into white list.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 08:32

    Hello,

    Sorry for the delay.

    On Mobile device view:
    Please add this code in custom css:

    .et-mobile-menu li > a {
        color: white;
    }
    @media only screen and (max-width: 480px) { 
    .copyright .socialmedia-buttons {
     text-align: center;
    }
    }

    How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.

    In Desktop view
    – This question is a bit unclear. Could you please clarify us with more details and provide a screenshot?

    In the Shop te Ayoyo page
    – please provide FTP credentials.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2017 at 08:07

    Hello,

    Please check credit card icons now.

    Regards,
    Rose Tyler.

  • 1 2 3 2,139 2,140 2,141 2,273 2,274 2,275
    Viewing 64,200 results - 64,171 through 64,200 (of 68,230 total)
Viewing 30 posts - 64,171 through 64,200 (of 68,230 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.