Hello,

Sorry for the long delay.
Please check theme requirements https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ and update your server settings according to these requirements.
Then follow our documentation https://www.8theme.com/documentation/docs/theme-installation/
If you face problem after that, we will install the theme for you.
Thanks

Regards

Hello,

Did you try to update theme manually via FTP?
https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Theme Upgrade)
https://youtu.be/KdWESIIPU1k
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

We can help you with theme update, but please provide FTP access in Private Content and confirm that you made the full backup of the site, DB and theme options (Theme Options > Import/Export > Options > Export Options).

Regards

If you already have this code in child theme simply comment this part

if ( $category->count > 0 )
echo apply_filters( 'woocommerce_subcategory_count_html', ' (' . $category->count . ')', $category );

or provide me your FTP access in Private Content.

Regards

Hello,

Could you please provide wp-admin access in Private Content?

Regards

Hello,

Please provide a screenshot for better understanding.
Note, we added new option for tab position http://prntscr.com/g1atcg. Please check.

Regards

You can change translation via Loco Translate plugin (https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ – the same for legenda).

Please contact your hosting provider support and ask them to increase the following PHP settings:
– post_max_size to 64M;
– upload_max_filesize to 64M.
Also, read this topic https://www.8theme.com/topic/in-envato-there-is-version-3-4/ and try to update update theme manually.

Synchronize translation files after update to get new strings.
Try to update your translation .po file as described here http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./ (the section “Updating a .po (and .mo) file”).
or
Button Sync (Loco Translate plugin) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization, you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
Also, don’t forget to backup all the files before any update.

Regards

You need update your parent theme, not the child. All needed information you can find in our documentation.

Also, you can try this way of theme update: export theme settings in Theme Options > Import/Export > Options > Export Options, then activate default theme (Storefront), rename classico folder via FTP and upload new theme archive in wp-admin > themes or theme folder via FTP (without overwriting), enter your purchase code to activate the theme and skip Setup Wizard, then import your theme options. Check your site, if all is well, you can delete the old theme. Likely, after the update, you need to re-add widgets (Appearance > Widgets).
Don’t forget to create backup of your files and database before starting update process!

To enable Visual Composer editor for static block go to Visual Composer > Role Manager > Post Types > Custom > tick “static blocks”.

Regards

You’re welcome!
Feel free to ask if you need any help.

If you’re happy with our service, don’t forget to rate us 5 stars in themeforest. 🙂

Regards

I’ve changed the code in your custom css. Please, clear cache and check.

Regards

Hello,

You can use custom.css file in your parent theme, but if you have child theme it would be better to use the style.css file in your child theme. Also, you need to check your custom code, еhis may not work if you have errors in it.

Regards

Hello,

Please check Settings > Permalinks.

Regards

Hello,

Sorry for the delay.
Please don’t create duplicate requests.
You’ll be replied in the previous topic. This one will be closed.

Thank you.
Regards

Hello,

Sorry for the delay.
Please follow the documentation https://www.8theme.com/demo/docs/classico/#theme_installation_and_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/classico/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.

Also, ask your hosting provider support to increase memory_limit value to 64M, also increase values for post_max_size and upload_max_filesize functions to 64M (Classico Theme Requirements in our documentation).

You can use Visual composer responsive options http://prntscr.com/g0vb56

https://www.youtube.com/watch?v=KdWESIIPU1k&feature=youtu.be
(it’s for Legenda theme but the process is the same).

Regards

Hello,

Please re-check plugin versions, for example, http://prntscr.com/g0v1qv and http://prntscr.com/g0v1x2
Also, you can add custom class http://prntscr.com/g0v53t and this code in custom css:

.serve-summer .vc_btn3.vc_btn3-size-md {
    padding-left: 50px !important;
}

Regards

Hello,

The wp-admin credentials are incorrect. Please check them.

Regards