Please, go to Appearance > Themes > install and activate Storefront theme and check if the problem still persists with Storefront. After that, you may enable XStore theme again. Let me know about the results.
Regards
Rose Tyler
Support staff
September 8, 2017 at 12:19
Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) if product page works fine with default plugins then find the trouble causing 3rd party plugin by reactivating them one by one and contact that plugin support.
Do you face this problem with default theme – Storefront?
Regards
Rose Tyler
Support staff
September 8, 2017 at 10:56
Hello,
I’ve connected, but can’t find theme folder, please give me path.
Regards
Rose Tyler
Support staff
September 8, 2017 at 10:37
Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins).
Regards
Rose Tyler
Support staff
September 8, 2017 at 10:36
css – fixed. Unfortunately, can’t connect to FTP. Please check.
Regards
Rose Tyler
Support staff
September 8, 2017 at 10:22
You’re welcome!
Regards
Rose Tyler
Support staff
September 8, 2017 at 10:17
Hello,
If you delete all changes that you made, don’t forget to clear cache.
Regards
Rose Tyler
Support staff
September 8, 2017 at 10:12
Hello,
I checked these links on different devices but didn’t face any problem on your site. On your screenshots, it looks like stylesheet wasn’t uploaded completely, so check your internet connection and try to reupload pages.
Regards
Rose Tyler
Support staff
September 8, 2017 at 09:53
Hello,
I’ve disabled WooCommerce Quantity Increment plugin and now + and – work fine, also I’ve sent report to our developers, compatibility with this plugin may be added in one of next theme updates.
Regards
Rose Tyler
Support staff
September 8, 2017 at 09:39
You’re welcome!
Regards
Rose Tyler
Support staff
September 8, 2017 at 09:38
Hello,
Sorry for the delay.
Please try to add this code in Custom css for mobile:
.bild-banner img {
min-height: 600px;
}
Regards
Rose Tyler
Support staff
September 8, 2017 at 09:27
Hello,
Thank you for the notice.
Please add this code in Theme Options > Custom css: .order-review #payment .terms { clear: both; }
also this problem will be fixed in next theme update.
Regards
Rose Tyler
Support staff
September 8, 2017 at 09:23
Hello,
Please try to disable Yoast SEO Premium plugin, the problem will be solved, so you need need to contact plugin author.
Regards
Rose Tyler
Support staff
September 8, 2017 at 08:47
Hello,
At first please update theme to the latest version.
If the problem will remain please provide a screenshot for better understanding your problem.
Regards
Rose Tyler
Support staff
September 8, 2017 at 08:39
Hello,
Please add this code in Theme Options > Styling > Custom css:
We are having the same problem with the home page as we cannot seem to click on anything.
– provide FTP access in Private Content.
Regards
Rose Tyler
Support staff
September 8, 2017 at 08:32
I need to know version of your parent theme, make sure that it is the latest http://prntscr.com/gijsh0
if needed please follow documentation and update theme https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
Also, update all required plugins: https://www.8theme.com/download-plugins/
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package). Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Regards
Rose Tyler
Support staff
September 8, 2017 at 08:15
Hello,
Please disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and update all required plugins https://www.8theme.com/download-plugins/http://prntscr.com/gijmad
If you will face any problem please report and provide FTP access in Private Content.
Regards
Rose Tyler
Support staff
September 8, 2017 at 08:08
Hello,
You may use the 1 license for the 1 dev domain and 1 live domain. So you may use your purchase code on the development site. But keep in mind that you can use our theme license for 1 end product only.
Regards
Rose Tyler
Support staff
September 8, 2017 at 08:06
You’re welcome!
Regards
Rose Tyler
Support staff
September 8, 2017 at 08:05
Hello,
Did you create custom.css? https://www.youtube.com/watch?v=Qok2zRedRMY.
I do not see this code via inspector on your site.
Could you please provide wp-admin access in Private Content?
Regards
Rose Tyler
Support staff
September 8, 2017 at 08:01
Hello,
Please update theme to the latest version.
Regards
Rose Tyler
Support staff
September 8, 2017 at 07:57
Hello,
As I see you use a lot of different plugins so please update all required plugins https://www.8theme.com/download-plugins/ and try to disable 3-rd party plugins.
Do you use the latest theme and woocommerce versions?
Very likely you just need to synchronize translation files.
Try to update your translation .po file as described here http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./ (the section “Updating a .po (and .mo) file”).
or
Button Sync (Loco Translate plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization, you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
Also, don’t forget to backup all the files before any update.
