Forum Replies Created

Viewing 30 posts - 62,581 through 62,610 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 12:11

    Hello,

    Unfortunately, I do not see public_html folder http://prntscr.com/gimbc6
    Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 12:09

    Hello,

    Do you face this problem with default theme – Storefront?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 10:56

    Hello,

    I’ve connected, but can’t find theme folder, please give me path.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 10:37

    Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 10:36

    css – fixed. Unfortunately, can’t connect to FTP. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 10:22

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 10:17

    Hello,

    If you delete all changes that you made, don’t forget to clear cache.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 10:12

    Hello,

    I checked these links on different devices but didn’t face any problem on your site. On your screenshots, it looks like stylesheet wasn’t uploaded completely, so check your internet connection and try to reupload pages.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 09:53

    Hello,

    I’ve disabled WooCommerce Quantity Increment plugin and now + and – work fine, also I’ve sent report to our developers, compatibility with this plugin may be added in one of next theme updates.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 09:39

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 09:38

    Hello,

    Sorry for the delay.
    Please try to add this code in Custom css for mobile:

    .bild-banner img {
        min-height: 600px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 09:27

    Hello,

    Thank you for the notice.
    Please add this code in Theme Options > Custom css:
    .order-review #payment .terms { clear: both; }
    also this problem will be fixed in next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 09:23

    Hello,

    Please try to disable Yoast SEO Premium plugin, the problem will be solved, so you need need to contact plugin author.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 08:47

    Hello,

    At first please update theme to the latest version.
    If the problem will remain please provide a screenshot for better understanding your problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 08:39

    Hello,

    Please add this code in Theme Options > Styling > Custom css:

    .fixed-header .navbar-header .et-wishlist-widget .wishlist-count {
        background-color: white;
    }

    We are having the same problem with the home page as we cannot seem to click on anything.

    – provide FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 08:32

    I need to know version of your parent theme, make sure that it is the latest http://prntscr.com/gijsh0
    if needed please follow documentation and update theme
    https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
    Also, update all required plugins: https://www.8theme.com/download-plugins/
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate the theme and skip Setup Wizard.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 08:15

    Hello,

    Please disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and update all required plugins https://www.8theme.com/download-plugins/ http://prntscr.com/gijmad
    If you will face any problem please report and provide FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 08:08

    Hello,

    You may use the 1 license for the 1 dev domain and 1 live domain. So you may use your purchase code on the development site. But keep in mind that you can use our theme license for 1 end product only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 08:06

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 08:05

    Hello,

    Did you create custom.css? https://www.youtube.com/watch?v=Qok2zRedRMY.
    I do not see this code via inspector on your site.
    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 08:01

    Hello,

    Please update theme to the latest version.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 07:57

    Hello,

    As I see you use a lot of different plugins so please update all required plugins https://www.8theme.com/download-plugins/ and try to disable 3-rd party plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2017 at 07:47

    Hello,

    I am glad that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2017 at 16:13

    I do not face this problem https://gyazo.com/a3438a4a95e9f2954e696c91b33eac3d

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2017 at 15:55

    Hello,

    Do you use the latest theme and woocommerce versions?
    Very likely you just need to synchronize translation files.
    Try to update your translation .po file as described here http://betterwp.net/wordpress-tips/create-pot-file-using-poedit./ (the section “Updating a .po (and .mo) file”).
    or
    Button Sync (Loco Translate plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization, you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
    Also, don’t forget to backup all the files before any update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2017 at 15:32

    Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2017 at 15:29

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2017 at 15:26

    3) Names of products to appear above categories: On the homepage “https://tavlinsky.co.il/en/home/” below the “SHOP” thumbnails I want Product Name and Categories to switch places, so the title appears above the cats. Where can I make this edit?

    – xstore/woocommerce/content-product.php http://prntscr.com/gi9bfk
    It’s strongly recommended to make such changes via child theme to prevent losing your customizations after the next theme update.

    4) RTL CSS: On my RTL pages I’m having difficulty addressing the product title on product pages.
    The ”.single-product .product-information .product_title {}” and ”.product-information .products-page-cats, .product-info-wrapper .products-page-cats {}” tags don’t work on rtl css.

    – Sorry, but your question is bit unclear. Could you specify in details and provide screenshot, please?

    5) Social icons: On product pages I want control over the placement of the social icons. Where can I make these edits?

    – you may use custom css code (Theme Options > Styling > Custom css) or edit xstore/single.php file.

    I tried giving one of my pages a custom footer, using the presets.
    None of the options work. My footer remains the same, no matter if I assign it a custom one.

    – Could you please provide wp-admin access in Private Content?

    2) How do I change the number of products displaying in my shop page?
    For example, on https://tavlinsky.co.il/en/shop/ , there are only 10 products on display before you need to hit the next button.

    – http://prntscr.com/gi9hh8

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2017 at 15:05

    Hello,

    Custom logo on scroll down: On pages with a custom logo, how do I make the new logo appear in sticky mode when scrolling down, and only for those pages?

    You may add this code in Custom css for this page http://prntscr.com/gi9136:

    .fixed-header .header-logo img {
        display: block;
    }
    .fixed-header .header-logo img.logo-fixed {
        display: none;
    }

    Sorry but please rewrite all your questions one by one in next post with numbers to prevent misunderstanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2017 at 14:11

    You’re welcome!

    Regards

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    Viewing 62,610 results - 62,581 through 62,610 (of 68,187 total)
Viewing 30 posts - 62,581 through 62,610 (of 68,187 total)
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