Hello,

You may ask questions on forum or enable the chat in Theme Options > General > Layout > https://prnt.sc/gu0h5d

Regards

Hello,

1. Please check [8THEME] Products Settings > Products type, Order by and Categories or tags http://prntscr.com/gtzqoa.
2. Use this code:

.top-bar .fancy-select ul.options li.selected {
    background-color: black;
    color:red !important;
}
.topbar-widget div.fancy-select ul.options {
    color: white;
    background: blue;
}

Regards

Hello,

Please provide link to page where you use this shortcode and wp-admin access in Private Content.

Regards

Hello,

Please try to disable animation for page elements http://prntscr.com/gtyn1t.

Regards

You’re welcome!

Regards

Hello,

It is difficult to sort out without access to your site.
We do not have this problem on our test site, so please make sure that you use latest versions of required plugins https://www.8theme.com/download-plugins/ and try to disable 3-rd party plugins.

Regards

Hello,

Could you please provide screenshot? You can use LightShot program https://app.prntscr.com/en/index.html

Regards

Hello,

I am glad that your problem solved. Sorry, but I can’t say what exactly caused the problem because the issue related to your changes in files.

Also, do you see how my Theme Options show up? Any idea why the css is messed up?

– seems there is some compatibility issue with some of 3-rd party plugins.
Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme.

Regards

Hello,

Please provide a link, so I could see this form http://prntscr.com/gtiw5e.
Free version of MailChimp allows to create only 1 form.
You can disable chat in Theme Options http://prntscr.com/gtx1wz.
Go to Appearance > Widgets > Shop sidebar > http://prntscr.com/gtx3ji, dont forget to create variable products with attributes.

Regards

Hello,

What exactly did you change to 256? Did you try to upload latest theme version archive or full archive of the royal theme? Please check if you have some limits for LimitRequestBody parameter in apache (httpd.conf) https://httpd.apache.org/docs/2.2/mod/core.html or in .htaccess file? Let me know.
Also, please provide wp-admin access in Private Content.

Regards

Hello,

Do you have the “hentry” error when default theme is activated on your site? Please check.

Regards

Hello,

In the header, you may see icons that create by our [share] shortcode http://prntscr.com/gtwlqu, these icons can’t be changed without changes in files, but you may create a static block > add Social links element and put needed links http://prntscr.com/gtwo0r, then go to Theme Options > Header Settings > Header custom HTML > add your static block by using shortcode [block id= ” “] https://www.8theme.com/demo/docs/royal/#!/1_static_blocks.
Feel free to ask if you have any other questions.

Regards

Great. Feel free to ask if you have any other questions.

Regards

Please transfer your changes to the child theme, after that try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check the product page. Let me know result. If the problem won’t be solved, provide FTP access in Private Content.

Regards

Hello,

You use old theme version on site, also some of required plugins also are outdated and deactivated.
Please follow instructions and update theme via FTP
https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Also, update all required plugins: https://www.8theme.com/download-plugins/ http://prntscr.com/gtwfrk

Regards