Please provide link to page where you use this shortcode and wp-admin access in Private Content.
Regards
Rose Tyler
Support staff
October 6, 2017 at 12:13
You’re welcome!
You are right, the size was changed automatically to correctly display all elements on the page in 3 columns http://prntscr.com/gtzh47.
Please try to use this code in Theme Options > Custom css:
.footer-product a, .footer-product span {
font-size: 9px;
}
Regards
Rose Tyler
Support staff
October 6, 2017 at 09:59
Hello,
It is difficult to sort out without access to your site.
We do not have this problem on our test site, so please make sure that you use latest versions of required plugins https://www.8theme.com/download-plugins/ and try to disable 3-rd party plugins.
Regards
Rose Tyler
Support staff
October 6, 2017 at 09:42
Hello, @PaulWP,
You’re welcome!
Please create a separate topic http://prntscr.com/gtxo4c and provide link to your site.
I am glad that your problem solved. Sorry, but I can’t say what exactly caused the problem because the issue related to your changes in files.
Also, do you see how my Theme Options show up? Any idea why the css is messed up?
– seems there is some compatibility issue with some of 3-rd party plugins.
Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme.
Regards
Rose Tyler
Support staff
October 6, 2017 at 08:57
Hello,
As you may see the problem relate to the child theme http://prntscr.com/gtx58v, so you need to check your changes in functions.php file of your child theme.
Regards
Rose Tyler
Support staff
October 6, 2017 at 08:53
Hello,
Please provide a link, so I could see this form http://prntscr.com/gtiw5e.
Free version of MailChimp allows to create only 1 form.
You can disable chat in Theme Options http://prntscr.com/gtx1wz.
Go to Appearance > Widgets > Shop sidebar > http://prntscr.com/gtx3ji, dont forget to create variable products with attributes.
Regards
Rose Tyler
Support staff
October 6, 2017 at 08:39
Hello,
We are glad that your problem was solved.
Regards
Rose Tyler
Support staff
October 6, 2017 at 08:37
Hello,
What exactly did you change to 256? Did you try to upload latest theme version archive or full archive of the royal theme? Please check if you have some limits for LimitRequestBody parameter in apache (httpd.conf) https://httpd.apache.org/docs/2.2/mod/core.html or in .htaccess file? Let me know.
Also, please provide wp-admin access in Private Content.
Do you have the “hentry” error when default theme is activated on your site? Please check.
Regards
Rose Tyler
Support staff
October 6, 2017 at 08:18
Hello,
These icons can’t be changed without changes in files, but you may create a static block > add Social links element and put needed links http://prntscr.com/gtwo0r, then go to Theme Options > Header Settings > Header custom HTML > add your static block by using shortcode [block id= ” “] https://www.8theme.com/demo/docs/royal/#!/1_static_blocks.
Feel free to ask if you have any other questions.
Regards
Rose Tyler
Support staff
October 6, 2017 at 08:17
Hello,
In the header, you may see icons that create by our [share] shortcode http://prntscr.com/gtwlqu, these icons can’t be changed without changes in files, but you may create a static block > add Social links element and put needed links http://prntscr.com/gtwo0r, then go to Theme Options > Header Settings > Header custom HTML > add your static block by using shortcode [block id= ” “] https://www.8theme.com/demo/docs/royal/#!/1_static_blocks.
Feel free to ask if you have any other questions.
Regards
Rose Tyler
Support staff
October 6, 2017 at 08:02
Hello,
Please try to disable 3-rd party plugins and then check. Let me know result.
Regards
Rose Tyler
Support staff
October 6, 2017 at 08:01
Great. Feel free to ask if you have any other questions.
Please transfer your changes to the child theme, after that try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check the product page. Let me know result. If the problem won’t be solved, provide FTP access in Private Content.
Regards
Rose Tyler
Support staff
October 6, 2017 at 07:52
You’re welcome!
Regards
Rose Tyler
Support staff
October 6, 2017 at 07:50
Hello,
You use old theme version on site, also some of required plugins also are outdated and deactivated.
Please follow instructions and update theme via FTP https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package). Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Also, update all required plugins: https://www.8theme.com/download-plugins/http://prntscr.com/gtwfrk
Regards
Rose Tyler
Support staff
October 6, 2017 at 07:44
Hello,
We do not have this problem on our test theme installation, so could you please provide wp-admin access in Private Content?
Did you make changes using a child theme or in parent theme?
