I’ve activated parent theme on your site and problem seems was solved https://gyazo.com/dc327f4c2ea5436344cb7fe9a8621c0b
Please check.
Regards
I’ve activated parent theme on your site and problem seems was solved https://gyazo.com/dc327f4c2ea5436344cb7fe9a8621c0b
Please check.
Regards
Hello,
Do you have the “hentry” error when default theme is activated on your site? Please check.
Regards
Hello,
These icons can’t be changed without changes in files, but you may create a static block > add Social links element and put needed links http://prntscr.com/gtwo0r, then go to Theme Options > Header Settings > Header custom HTML > add your static block by using shortcode [block id= ” “] https://www.8theme.com/demo/docs/royal/#!/1_static_blocks.
Feel free to ask if you have any other questions.
Regards
Hello,
In the header, you may see icons that create by our [share] shortcode http://prntscr.com/gtwlqu, these icons can’t be changed without changes in files, but you may create a static block > add Social links element and put needed links http://prntscr.com/gtwo0r, then go to Theme Options > Header Settings > Header custom HTML > add your static block by using shortcode [block id= ” “] https://www.8theme.com/demo/docs/royal/#!/1_static_blocks.
Feel free to ask if you have any other questions.
Regards
Hello,
Please try to disable 3-rd party plugins and then check. Let me know result.
Regards
Great. Feel free to ask if you have any other questions.
Regards
Hello, @trendypeas,
You may download the theme here – https://www.8theme.com/download-plugins/
Regards
Please transfer your changes to the child theme, after that try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check the product page. Let me know result. If the problem won’t be solved, provide FTP access in Private Content.
Regards
You’re welcome!
Regards
Hello,
You use old theme version on site, also some of required plugins also are outdated and deactivated.
Please follow instructions and update theme via FTP
https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Also, update all required plugins: https://www.8theme.com/download-plugins/ http://prntscr.com/gtwfrk
Regards
Hello,
We do not have this problem on our test theme installation, so could you please provide wp-admin access in Private Content?
Did you make changes using a child theme or in parent theme?
Regards
Hello,
Make sure that top bar is enabled http://prntscr.com/gtninl because I do not see this bar http://prntscr.com/gtnj5h.
Could you please provide wp-admin access in Private Content?
Regards
Please provide wp-admin access in Private Content.
Regards
Hello,
At first please update theme and plugins to latest versions.
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Is your problem solved?
Regards
You’re welcome!
Regards
7. I’ve created Newsletter popup static block and added this code http://prntscr.com/gtj5rd in Custom css. Please check.
8. Navigate to Appearance > Widgets. Fill in Custom Sidebar title and press the Add Sidebar button, then add in your custom sidebar prefooter static block. Go to Edit Shop page > [8theme] Layout options > http://prntscr.com/gtixbm.
Regards
Hello,
Please add this code in custom.css:
.top-bar .woocommerce-Price-currencySymbol {
float: left !important;
margin-right: 3px;
}
How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.
Regards
Hello,
Please clear cache and check now.
Regards
You’re welcome!
Regards
Hello,
3. js/global.js http://prntscr.com/gthsdi trigger for popup.
4. I’ve checked your site on mobile and do not see the problem.
5. You can use LightShot program to provide us with screenshots.
Here is link: https://app.prntscr.com/en/index.html
6. http://prntscr.com/gthooy css/style.css.
Regards
Hello,
Our theme is compatible with PHP 7. From this list, only 2 warning relate to our theme, but these also relate to plugins OptionTree and WordPress Importer, so warnings will be fixed in theme once plugin authors fix it. You may ignore these messages.
Regards
Hello,
I do not see the problem on your site, seems you disabled site preloader.
Could you please provide wp-admin access in Private Content?
Also, please try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/) and then check. Note that we don’t guarantee full compatibility with third-party plugins.
Regards
Hello,
Please check our demo https://www.8theme.com/demo/xstore/shop/woman/blouses/bacon-blouse/
it is normal functionality.
Regards
Hello, @ilian,
Please create a separate topic and provide your wp-admin and FTP access in Private Content.
Also, check https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/.
Regards
Hello,
Make sure that your products have prices and status “In stock”.
Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/) and then check.
Regards
Hello,
Could you please provide wp-admin access in Private Content?
Regards
Hello,
Please read in our doc about Footer and Footer copyrights: https://www.8theme.com/demo/docs/legenda/#!/footer
Regards