Forum Replies Created

Viewing 30 posts - 61,741 through 61,770 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2017 at 08:00

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 11, 2017 at 07:59

    Hello,

    Fixed. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 15:31

    Hello,

    The main color option works fine, but for some elements was added custom code, that you may change in Theme Options > Styling > Custom css, for example, http://prntscr.com/gvnjf6 > delete this code http://prntscr.com/gvnju0 or change color.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 15:04

    Hello,

    You may disable Show footer demo blocks option http://prntscr.com/gvn4vp
    Create your own footer using Static Blocks in wp-admin panel.
    Then add “8theme – Static Block” widget into “Footer area” in Appearance > Widgets.
    To enable VC editor in static blocks go to Visual Composer > General Settings > Content Types and tick “static blocks”.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 14:42

    Do you have any white/black lists on your server?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 14:22

    I am glad that your problem was solved.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 14:20

    Hello,

    2. Please also add this code in Custom CSS for desktop:

    .menu-wrapper .menu > li > a {
        font-size: 12px;
    }

    We have changed and now changed back the mobile opening slider sandwich, however on the social icons, we do not use facebook or pintrest but they are still showing as icons on the mobile slider at the bottom.
    We have changed and now changed back the mobile opening slider sandwich, however on the social icons, we do not use facebook or pintrest but they are still showing as icons on the mobile slider at the bottom.

    – this is bit unclear, please provide a screenshot.

    Try to use http://prntscr.com/gvmht5

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 13:57

    Hello,

    1. Please explain your problem in details and provide a screenshot.
    2. You have different products marked as Featured on different languages http://prntscr.com/gvm4yv http://prntscr.com/gvm55g
    3. You can create the mobile menu (Appearance > Menus) with needed structure and set Display location > Mobile menu.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 13:48

    Hello,

    Unfortunately, can’t connect to your FTP. Please check.
    This will work for one of main menu item with an appropriate structure of submenu, to give you the example, we need to connect to your ftp.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 13:38

    You’re welcome!
    If you’re happy with our service, don’t forget to rate us 5 stars in ThemeForest. 🙂

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 13:33

    Hello,

    Did you write custom code to change products page layout?
    Could you, please, check if the problem persists with our theme only or with default WooCommerce theme too? Go to Appearance > Themes > install and activate official WooCommerce theme Storefront. Let me know result and provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 13:21

    You’re welcome!
    Please provide screenshots for better understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 13:14

    Hello, @indscope,

    This situation caused by WooZone – WooCommerce Amazon Affiliates plugin. I’ve deactivated the plugin. Please check buttons now.
    If you plan to use this plugin, please update it to latest version https://www.8theme.com/download-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 12:52

    Hello,

    You didn’t set App ID in chat settings under “Advanced” tab.
    Don’t forget to clear cache after saving changes in chat settings.
    The similar problem and decision you may find here – https://codecanyon.net/item/wordpress-chat-x-plugin/6639389/comments?page=16

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 12:27

    Unfortunately, I can’t login http://prntscr.com/gvkx2r Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 11:00

    Hello,

    As I said, the same problem persists not only with our theme but with default theme too, it means that the problem does not depend on theme functionality. We can help only if issue is related to theme functionality/files. In case problem with default options appears even with default WC theme you need to contact WooCommerce plugin support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 10:46

    Hello, @indscope,

    I see this message on your site http://prntscr.com/gvjor0 Please check.
    Also, It would be better to create a separate topic to solve your problem
    https://www.8theme.com/forums/xstore-wordpress-support-forum/ http://prntscr.com/gvjpei
    Thanks

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 10:37

    Hello,

    Your Theme Options settings may be changed after import, but you can create a backup of Theme Options (Theme Options > Import/Export > Options > download .json file).
    Please read more https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 10:29

    Hello,

    1. Please use this code as a temporary solution:

    .et-wishlist-widget .wishlist-count {
    	padding: 5px 2px 2px 2.5px;
    	min-width: 14px;
        line-height: 7px;
        color: #1a1a1a;
    }
    .shopping-container.ico-design-2 .cart-bag .badge-number, 
    .shopping-container.ico-design-3 .cart-bag .badge-number, 
    .shopping-container.ico-design-4 .cart-bag .badge-number {
    	padding: 4px 3px 1px 3px;
    	min-width: 14px;
        line-height: 9px;
        color: #1a1a1a;
    }

    2. Go to Theme Options > E-Commerce > Shop > Text for empty cart.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 10:12

    I’ve checked your site and even with the default theme, I see this on checkout page https://prnt.sc/gvja0t

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 09:53

    Hello,

    You may add this code in Theme Options > Custom css:

    .st-menu .nav-wrapper, .mobile-nav-heading.close-mobile-nav {
        background-color: white;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 09:51

    Hello,

    You may add this code in Custom css for page:

    .header-wrapper .menu li > a {
        color: white;
    }

    http://prntscr.com/gvj10i
    and activate Header overlap option for the page http://prntscr.com/gvj180

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 09:44

    Hello,

    Please try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with the official theme too. Let me know result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 09:15

    Hello,

    Seems problem caused by your child theme. Once I activate parent theme everything works fine.
    Check the child theme code to find out what caused the issue.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 09:04

    Hello,

    1. Please provide screenshot where you set 900, because in console I see http://prntscr.com/gviebp
    Could you please provide wp-admin access in Private Content?
    2. Please see screenshots https://prnt.sc/gvigep https://prnt.sc/gvig74 https://prnt.sc/gvifnj https://prnt.sc/gvifw0 https://prnt.sc/gvig1a
    Here you may find more examples of using lightbox element – http://massive.mpcthemes.net/lightbox/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 08:53

    Hello,

    Sorry, but your question is bit unclear. Could you specify in details and provide a screenshot, please?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 08:50

    Hello,

    Please check settings of Products element on your Home page http://prntscr.com/gvibem

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 08:47

    Hello,

    1. http://prntscr.com/gvi7y6 + https://prnt.sc/gvi7vn > http://prntscr.com/gvi83v
    Please check now.
    2. Please try to add this code in Theme Options > Styling > Custom css:

    .content-product .product-title a {
        font-size: 14px;
    }

    3, 5.

    #content_tab_specifications h2 {
        display: none;
    }
    #content_tab_specifications td {
        padding: 10px 0px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 08:29

    Hello,

    When I disabled all 3rd-party plugins, the quick view got working https://prnt.sc/gvi0yt.
    Now I’ve activated them back. You can deactivate them one by one to find the needed plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 10, 2017 at 08:10

    Hello,

    Did you check Theme Options > Blog Layout and Products Page Layout settings?
    Could you please provide wp-admin access in Private Content?

    Regards

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    Viewing 61,770 results - 61,741 through 61,770 (of 68,221 total)
Viewing 30 posts - 61,741 through 61,770 (of 68,221 total)
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