Forum Replies Created

Viewing 30 posts - 61,471 through 61,500 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 19, 2017 at 08:51

    Hello,

    In this case, please provide me screenshots, wp-admin and FTP access in Private Content.
    You may use such screenshot maker as Lightshot and provide screenshot link in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 14:25

    You’re welcome!
    Change content in etheme-child.js file to:

    jQuery(document).ready(function(){
      var tabs = jQuery('.tabs.accordion');
    
      jQuery.each( jQuery( '.tabs.accordion .tabs-nav li' ), function(index, value) {
        var thisTab = jQuery('.tabs.accordion .tab-content').eq(index).remove();
        tabs.find(this).after(thisTab);
      });
    
      tabs.find('.tab-title').first().removeClass('opened').parent().next().hide();
    
    });

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 14:10

    Hello,

    You may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 14:04

    Hello,

    Theme version 3.0.0.1 is not compatible with woocommerce 3.2.1, so you need update theme to 3.2 version http://prntscr.com/gyxjrs, this version is fully compatible with latest woocommerce version and then update all plugins: https://www.8theme.com/download-plugins/ http://prntscr.com/gtwfrk.
    https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 10:49

    You may add this code in custom.css:

    .widget_shopping_cart_content .total-cart-tax.wc-gzd-total-mini-cart, .widget_shopping_cart_content .total.shipping-costs-cart-info.wc-gzd-total-mini-cart{
       display:none;
    }
    .shopping-cart-widget .widget_shopping_cart_content ul {
        margin-bottom: 0;
    }

    OR

    .widget_shopping_cart_content {
        display: none;
    }

    How to create custom.css you can watch in this tutorial https://www.youtube.com/watch?v=Qok2zRedRMY.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 10:40

    Hello,

    1. To disable sidebar on any separate page edit the page and Choose without in 8theme Layout Options > Sidebar position http://prntscr.com/g2l687
    Make sure the t you enabled all required plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/
    2. Please provide screenshot for better understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 10:23

    Hello,

    Please try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with the official theme too. Let me know result.
    Do you use a child theme? Try to activate parent theme and check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 10:15

    Hello,

    Please try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.
    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 10:08

    I’ve tried to disable and enable W3 Total Cache plugin, seems your image problem is solved now http://prntscr.com/gyuknw.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 10:02

    Hello,

    You use old versions of theme and plugins. You need to update theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and all required plugins: https://www.8theme.com/download-plugins/ http://prntscr.com/gtwfrk.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate the theme and skip Setup Wizard. We have added few options for the cart/search/wishlist, so after update you will need to choose the position of these elements in Theme Options. Likely, after the update, you need to re-add widgets (Appearance > Widgets).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 09:56

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 09:55

    Hello,

    If the same problem persists not only with our theme but with default theme too, it means that the problem does not depend on theme functionality. We will be able to help you only with issues related strictly to our theme or plugins that come bundled with our theme.

    Very likely the problem relates to one of your 3-rd party plugins, so try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 09:28

    Hello,

    You need to upload Featured Image for post http://prntscr.com/gyu2ww

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 09:25

    Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 09:14

    You need to create etheme-child.js file in your child theme with this content https://gyazo.com/39fba01e17a701773619e168f3fd8e83:

    jQuery(document).ready(function(){
      var tabs = jQuery('.tabs.accordion');
    
      jQuery.each( jQuery( '.tabs.accordion .tabs-nav li' ), function(index, value) {
        var thisTab = jQuery('.tabs.accordion .tab-content').eq(index).remove();
        tabs.find(this).after(thisTab);
      });
    });

    then add this code in function.php file of child theme https://gyazo.com/122443367147bb5b3ce72604183e13c8:

    function theme_enqueue_scripts() {
        wp_enqueue_script( 'child-theme', get_stylesheet_directory_uri() . '/etheme-child.js', array( 'jquery' ), false, true );
    }
    add_action('wp_enqueue_scripts', 'theme_enqueue_scripts');

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 09:09

    Please try to add this code in Custom css:

    .label-wrap.wapl-corner {
        z-index: 3;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 09:05

    Hello,

    At fierst, current theme version is not compatible with Woocommerce 3.2.1 http://prntscr.com/gyj9v0. A new theme version will be compatible with latest woocommerce version, the new theme update will be released within 3-4 days.
    Do you use 3-rd party plugin to add the button? Sorry, but we don’t provide support for 3-rd party plugins as it’s out of our support scope.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 09:00

    Hello,

    Yes, you need to wait for the update.
    Once new theme version will be available on ThemeForest https://themeforest.net/item/classico-responsive-woocommerce-wordpress-theme/11024192 log in with your Envato account credentials and free download latest version in Downloads section.
    Follow the documentation https://www.8theme.com/demo/docs/classico/#theme_installation_and_upgrade
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/classico/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate the theme and skip Setup Wizard.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 08:56

    Hello, @richwebs,

    The problem doesn’t relate to our theme, in console you may see https://prnt.sc/gytor2, so you need sort out these errors.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 08:41

    Hello,

    Please provide correct wp-admin access in Private Content http://prntscr.com/gytj7n

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 08:37

    Hello,

    Let’s continue our conversation here https://www.8theme.com/topic/simple-footer/#post-175423

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 08:37

    Hello,

    You may use such screenshot maker as Lightshot and provide screenshot link in Private Content.
    Did you make changes in template files?
    Please update theme to latest version http://prntscr.com/gythnp
    https://www.8theme.com/demo/docs/royal/#!/installation_upgrade and all required plugins: https://www.8theme.com/download-plugins/ http://prntscr.com/gtwfrk
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate the theme and skip Setup Wizard.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 08:33

    Hello,

    Let’s continue our conversation here https://www.8theme.com/topic/simple-footer/#post-175423

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 08:32

    Hello,

    Please provide a screenshot of the problem.
    You may use such screenshot maker as Lightshot and provide screenshot link in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 08:27

    Hello,

    I’ve created “test footer” static block, because copyrights area has 2 sides. Please check your footer now.

    Regards

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 08:05

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 08:01

    Hello,

    Current theme version is not compatible with Woocommerce 3.2.1 http://prntscr.com/gyj9v0. A new theme version will be compatible with latest woocommerce version, the new theme update will be released within 3-4 days. The problem will be solved after update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 07:56

    This is slider, on your site the slider already imported http://prntscr.com/gyt2pv so you may select this slider to display on Home page http://prntscr.com/gyt3hl.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 07:55

    Hello, @Tammy,

    Please provide wp-admin and FTP access in Private Content.
    Also, latest theme version is 3.4. so please update theme, very likely your problem will be solved after update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 18, 2017 at 07:48

    Hello,

    Please try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with the official theme too. Let me know result.

    Regards

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    Viewing 61,500 results - 61,471 through 61,500 (of 68,187 total)
Viewing 30 posts - 61,471 through 61,500 (of 68,187 total)
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