Wp-admin credentials are incorrect. Please check them.
Try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.
Regards
Rose Tyler
Support staff
October 20, 2017 at 10:57
Hello,
Could you please provide wp-admin access in Private Content?
Regards
Rose Tyler
Support staff
October 20, 2017 at 09:49
Hello,
Please refer to Visual composer documentation and support forum, this situation does not depend on the theme, sorry.
Also, you need to update http://prntscr.com/gzp4cw To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here.
Export your sliders before the update and update the plugin via FTP (connect to your server using FTP and copy extracted plugins folders into wp-content/plugins/).
Regards
Rose Tyler
Support staff
October 20, 2017 at 09:16
Hello,
You’re welcome! 🙂
Regards
Rose Tyler
Support staff
October 20, 2017 at 09:11
Hello,
The color you may change in Theme Options > General > Header Settings > Header text color > White.
Thanks to your question, we were able to find a bug in the current theme version, that will be fixed in next theme version, until that, please set White color scheme and use this code in Theme Options > Styling > Custom css as a temporary solution:
Feel free to ask if you have any other questions.
Please note that you may use the 1 license for the 1 dev domain and 1 live domain. But keep in mind that you can use our theme license for 1 end product only.
Regards
Rose Tyler
Support staff
October 20, 2017 at 08:51
Hello,
Do you use any cache on your server, CloudFlare or any other? At first clear cache.
We do not have any problem with checkout on our test site, so very likely the problem relates to some of your 3-rd party plugins that you use, sorry but we do not provide support for 3-rd party plugins as it is out of our support scope.
Regards
Rose Tyler
Support staff
October 20, 2017 at 08:20
Hello,
At first, create backup of your files and database before starting update process. Also export theme settings in Theme Options > Import/Export > Options > Export Options to be able to restore your site to previous state if something goes wrong.
Then follow our documentation https://www.8theme.com/demo/docs/classico/#theme_installation_and_upgrade and update theme through FTP.
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/classico/ to avoid problems with old files.
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Feel free to ask if you have any questions.
Please go to Loco translate > Themes > ROYAL – 8theme WordPress theme > Portuguese > find and translate needed strings https://prnt.sc/gznxoi > save changes and check your site.
Regards
Rose Tyler
Support staff
October 20, 2017 at 07:51
Hello,
Please try to add this code in Theme Options > Custom css:
Please update the theme and all required plugins and then check the problem, if it won’t be solved, provide wp-admin and FTP access in Private Content.
Regards
Rose Tyler
Support staff
October 20, 2017 at 07:39
Hello,
You’re welcome!
Regards
Rose Tyler
Support staff
October 19, 2017 at 15:52
Hello,
Demo images are not imported with demo content.
Our demo products, posts and projects include placeholders which you replace when create real site. Besides if you check theme documentation https://www.8theme.com/demo/docs/classico/#theme_installation_and_upgrade you’ll see the following notice Important: Images you get after demo content import can neither be used on a live site, nor redistributed. If you want to find out where images came from to buy the license use image search engine https://www.tineye.com/
We excluded real images from demo content and replaced them by placeholders because many of our clients had the problems with demo content import because of the large size of import file and server settings. With placeholders it takes seconds to import demo content, with images – minutes or some of users, who had limits in server setting, get the error. As a rule, our customers have their own images and there is no any problem to replace placeholders by real images.
Your current theme version is not compatible with latest woocommerce version, so you also need to update theme http://prntscr.com/gzbj8whttps://www.8theme.com/demo/docs/legenda/#!/installation_upgrade
and all required plugins https://www.8theme.com/download-plugins/http://prntscr.com/gzbjpp
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files (it’ll be reuploaded from a new theme package). Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
