Links of [share] shortcode can’t be changed without changes in files, but you may add Social links element in static block.
Feel free to ask if you have any other questions.
Regards
Rose Tyler
Support staff
November 13, 2017 at 09:16
Hello,
Could you please provide wp-admin and FTP access in Private Content?
Sorry for the delay due to the weekends.
Please try to activate theme now.
Regards
Rose Tyler
Support staff
November 13, 2017 at 09:10
Hello,
Sorry for the delay due to the weekends.
Please try to activate theme now.
Regards
Rose Tyler
Support staff
November 13, 2017 at 09:09
Hello,
Please try to activate theme now.
Regards
Rose Tyler
Support staff
November 13, 2017 at 09:07
Hello,
Thank you for the topic.
Sorry for the delay due to the weekends.
1. You can activate Visual Composer only in case you bought individual plugin license. If you use plugin as part of our theme you don’t need activation. Read more here -https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
2. I do not see the problem with your purchase code. Please try to update theme manually via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ Don’t forget to create backup of your files and database before starting update process!
Enter your purchase code to activate the theme and skip Setup Wizard.
3. Please go to Theme Options > General > Header Settings > http://prntscr.com/h9r76r
Please read how to create variable products – https://docs.woocommerce.com/document/variable-product/
find here information about attributes – https://docs.woocommerce.com/document/managing-product-taxonomies/
In our documentation you may find information about shop sidebars -https://www.8theme.com/documentation/xstore/woocommerce/shop-page/
here screenshots of demo shop sidebars with filters – http://prntscr.com/h9r8juhttp://prntscr.com/h9r8bf
You’re welcome!
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
November 13, 2017 at 08:49
Hello,
Please read our documentation – https://www.8theme.com/demo/docs/royal/#!/9_footer https://www.8theme.com/videos/ (Royal – WordPress ThemeEngine – Footer Set Up).
To get VC editor shown for static blocks go to wp dashboard > Visual Composer > Role Manager > Post Types > Custom > tick “static blocks”.
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
November 13, 2017 at 08:47
You’re welcome!
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
November 13, 2017 at 08:46
Hello,
Sorry for the delay due to the weekends.
You need update parent to latest version – https://www.8theme.com/demo/docs/royal/#!/installation_upgrade and update all required plugins: https://www.8theme.com/download-plugins/http://prntscr.com/gtwfrk
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package). Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
To remove currency buttons go to Appearance > Widgets and add empty Text widget in Left Side top bar area.
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
November 13, 2017 at 08:43
Hello,
Sorry for the delay due to the weekends.
Please go to Theme Options > General > Show loader icon until site loading > Off.
Regards
Rose Tyler
Support staff
November 10, 2017 at 16:58
Please give me full access to your admin panel.
Regards
Rose Tyler
Support staff
November 10, 2017 at 16:11
Hello,
Please provide wp-admin and FTP access in Private Content.
Regards
Rose Tyler
Support staff
November 10, 2017 at 16:00
Hello,
Please check Appearance > Menus and make sure that you didn’t set the same menu as “right” and “left” at the same time http://prntscr.com/h8q0fa
Regards
Rose Tyler
Support staff
November 10, 2017 at 15:58
We are happy to see that problem solved.
We would be happy if you share your experience of using the product and the support quality you received. You can rate our product on Themeforest.
This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.
Regards
Rose Tyler
Support staff
November 10, 2017 at 15:54
Hello,
Please find and change or remove this code in Theme Options > Styling > Custom css:
.header-top {
border-top: 5px solid #bed154;
}
Regards
Rose Tyler
Support staff
November 10, 2017 at 15:11
Hello,
Please upload .jpg images for products with similar dimensions and use https://tinypng.com/ to optimize images.
Regards
Rose Tyler
Support staff
November 10, 2017 at 15:05
Hello,
I do not see the problem, please try to clear cache and check.
Could you provide me link to page with the problem?
Great. Let us know if you need any further assistance.
My pleasure 🙂
Regards
Rose Tyler
Support staff
November 10, 2017 at 13:42
Hello,
Please provide access to your pannel https://managewp.com/, also provide wp-admin and FTP access in Private Content.
Regards
Rose Tyler
Support staff
November 10, 2017 at 13:27
Hello,
The wp-admin credentials are incorrect.
Please check them.
Regards
Rose Tyler
Support staff
November 10, 2017 at 13:21
Hello,
Cart and checkout pages are default woocommerce pages. Please see our demo https://www.8theme.com/demo/legenda/cart/https://www.8theme.com/demo/legenda/checkout/
Shop also default woocommerce page, but you may change settings of this page in Theme Options > Shop / Products Page Layout, also in Woocommerce > Settings > Products > Shop page display.
Could you please provide some screenshot to better understanding desired displaying of pages?
Regards
Rose Tyler
Support staff
November 10, 2017 at 13:12
Hello,
Thank you for the topic. Hope you are having a nice day.
I’ve passed this topic to our developers, they will check how it can be fixed in one of next theme updates.
Regards
Rose Tyler
Support staff
November 10, 2017 at 13:01
You’re welcome!
Let us know if you need any further assistance.
Regards
Rose Tyler
Support staff
November 10, 2017 at 11:38
Hello,
To check if situation relates to theme, you need activate default WC theme – Storefront on your site and check the problem.
Regards
Rose Tyler
Support staff
November 10, 2017 at 11:32
This means that problem doesn’t relate to theme and you need to contact woocommerce support.
