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Xstore Core plugin doesn't display in "Updates" area but does in 'Plugins' area

This topic has 8 replies, 3 voices, and was last updated 6 years, 5 months ago ago by Olga Barlow

gfdesign

Participant

October 28, 2017 at 20:07

Dear support
We can see ‘Xstore Core’ plugin has an update ready to be applied in the ‘Plugins’ area:

However, this update is not visible in ‘Updates’ area

We need this update be visible in ‘Updates’ area since we update from ManageWP service. I asked to ManageWP support and they replied me I should ask to you since they take information from ‘Updates’ area.

Could you tell me if you’ll fix this issue in any moment?
Regards

Please, contact administrator
for this information.

#176307 Copied

7 Answers

Rose Tyler

Support staff

October 30, 2017 at 10:39

Hello,

Please go to Appearance > Install Plugins http://prntscr.com/h3t3fg

Regards

#176356 Copied

gfdesign

Participant

October 30, 2017 at 18:24

Dear Rose. This answer does not reply my question. I need this update appears in ‘Updates’ area so we are able to update from ManageWP
I’d like to see your comments
Thanks

#176416 Copied

Olga Barlow

Support staff

October 31, 2017 at 12:03

Hello,

Seems we have bug with this option. We’ll try to fix it in next plugin update.

Regards

#176457 Copied

gfdesign

Participant

November 9, 2017 at 15:54

Dear support
We see a similiar problem with issue.
We update from ManageWP service in order to give to our client a montly report. The problem we have is these updates ready to apply are not visible in ManageWP but they are in WP admin area. We reached out to ManageWP service and they replied me:

I have noticed that you already experienced the similar issues with the Xstore theme (with Xstore Core plugin, to be more precise).

Since this is a premium theme, it might be that for this theme the remote update is not allowed. Could you please contact Xstore theme support and ask them if the remote update is allowed on this theme?

Please, take a look in this screen:

Could you see if there any issue from your side please?
Looking forward to your answer
Best regards

#177243 Copied

Rose Tyler

Support staff

November 10, 2017 at 13:42

Hello,

Please provide access to your pannel https://managewp.com/, also provide wp-admin and FTP access in Private Content.

Regards

#177338 Copied

gfdesign

Participant

November 10, 2017 at 18:47

I left the accesses you’ve required.
Let me know if you need something else.
Regards

Please, contact administrator
for this information.

#177366 Copied

Olga Barlow

Support staff

November 13, 2017 at 15:28

Hello,

This issue was fixed in version 4.12 of our theme and 1.0.18 of XStore Core plugin. Once we release the new version of XStore Core plugin you’ll see the notice at the Dashboard > Updates http://prntscr.com/h9w9gr

Regards

#177463 Copied
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