Forum Replies Created

Viewing 30 posts - 60,301 through 60,330 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2017 at 09:36

    Hello,

    Could you please provide wp-admin and FTP access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2017 at 09:34

    Hello,

    You may add this code in Theme Options > Styling > Custom css > Custom css for mobile:

    .shop-full-width .products-grid.row-count-2 .product, 
    .shop-full-width .products-grid.row-count-3 .product, 
    .shop-full-width .products-grid.row-count-4 .product, 
    .shop-full-width .products-grid.row-count-5 .product, 
    .shop-full-width .products-grid.row-count-6 .product {
    	width: 100%;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2017 at 09:11

    Hello,

    Thanks for the topic. Hope you are having a nice day.
    The wp-admin credentials are incorrect.
    Please read this documentation https://www.themepunch.com/revslider-doc/layer-responsive-behavior/ -http://prntscr.com/hhlq6v
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2017 at 08:59

    Hello,

    What version of your parent theme do you use?
    Try to use Loco Translate plugin (https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (the same for legenda theme).
    Go to Products > Edit product > Additional product options [8theme] > Title for custom tab and Text for custom tab.
    Also read this article https://docs.woocommerce.com/document/editing-product-data-tabs/
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2017 at 08:50

    Hello,

    Thanks for the topic. Hope you are having a nice day.
    You need to enable Header overlap option in [8theme] Layout options for your page.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2017 at 08:44

    Hello,

    Thanks for the topic.
    Please read our documentation https://www.8theme.com/demo/docs/blanco/#!/widgets and check Appearance > Widgets > Footer widget areas.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2017 at 08:39

    Hello,

    Sorry, we don’t provide support for 3rd-party plugins.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2017 at 08:38

    Hello,

    Please check now – http://prntscr.com/hhld9t
    After import theme version, you may find pages in appropriate area http://prntscr.com/hhle0p
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2017 at 08:14

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2017 at 08:13

    Hello,

    Please try to activate theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 1, 2017 at 08:11

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 14:58

    You’re welcome!
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 14:58

    Thank you!
    Wish you the same.

    Feel free to ask, if you need any help.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 14:22

    Hello,

    Please contact via this form https://www.8theme.com/contact-us/
    We appreciate your help very much.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 13:45

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 13:45

    Hello,

    Thanks for the notice. I’ve passed this topic to out developers to fix it in next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 13:38

    You’re welcome!
    Theme Options > E-Commerce > Products Page Layout > Layout > Sidebar position.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 13:32

    Please clear cache and check http://prntscr.com/hh8h0c

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 13:28

    You’re welcome!
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 13:12

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 13:00

    Hello,

    Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 12:57

    Hello,

    Please go to Theme Options > Color Scheme > Fixed Header Text Color > Dark.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 11:08

    Hello,

    Please give me full access to your admin panel.
    Also, make sure that you set home page (Settings > Reading > Your homepage displays) and read our documentation https://www.8theme.com/demo/docs/royal/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 10:48

    Hello,

    Thanks for the topic. Hope you are having a nice day.

    Please check if the same issue persists only with our theme or with default Woocommerce Storefront theme too.
    Try to disable 3-rd party plugins and then check the issue.
    Let me know results.

    Please note that we don’t provide support for 3-rd party plugins as it’s out of our support scope.

    Also, please provide me link to product with the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 10:43

    Hello,

    Thanks for the topic. Hope you are having a nice day.
    You need to check if the problem will be solved if you activate parent theme on your site (Appearance > Themes).
    Try to disable all 3-rd party plugins and then check the image gallery. Let me know results.
    Also, you need to update all plugins – https://www.8theme.com/download-plugins/ (To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/)
    If the problem won’t be solved, provide FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 09:26

    Hello,

    You can find file plugins.css in royal/css/plugins.css and open it, then copy all your css code and minify it via https://www.cleancss.com/css-minify/ or through another minifier, then copy minified css and just add it instead of previous one into file and save.
    For file settings.css please try to do the same way, and I don’t know where did you get that file because of there is no file with the same name in our theme. But if you want to minify it, just do the same way as in previous.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 09:10

    Hello,

    Hope you are having a nice day.
    Please try to go to Theme Options > General > Header Settings > Enable top bar > Off
    or add this code in Theme Options > Styling > Custom css:

    .header-wrapper.header-inline .top-bar {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 09:06

    Hello,

    Please try to add this code in custom css:

    .tax-product_brand .main-products-loop {
        width: 100% !important; 
    }
    .tax-product_brand .sidebar-right {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 09:01

    Hello,

    Available settings for single product page, you may find in Theme Options > Single Product Page > Sidebar position and Single product layout.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 30, 2017 at 08:54

    Hello,

    You’re welcome!
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

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    Viewing 60,330 results - 60,301 through 60,330 (of 68,223 total)
Viewing 30 posts - 60,301 through 60,330 (of 68,223 total)
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