Forum Replies Created

Viewing 30 posts - 59,191 through 59,220 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:12

    Hello,

    Try to disable all 3-rd party plugins and check if the problem will be solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:10

    Hello,

    Please, make sure you have checked all the server requirements http://prntscr.com/hv1d8x
    Also, I would recommend you export theme settings into file (Theme Options > Import/Export > Import or Export your theme configuration > Export Options) and import this option file after the update.
    Don’t forget to create backup of your files and database before starting update process!
    For now available 3.5 theme version, so you may update theme follow our suggestions.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Also, update all required plugins https://www.8theme.com/download-plugins/ (to update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins); to update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:02

    Hello,

    Please provide a link to your site and wp-admin access (login and password) in Private Content http://prntscr.com/i3s7t2.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 07:54

    Hello,

    Please try to activate theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 07:51

    Hello,

    Thanks for the topic.
    Could you please provide a link to your site?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 17:07

    Hello,

    Thanks for the topic.
    1. Looks like you sorted out http://prntscr.com/i2q55y
    2. Do you mean this price http://prntscr.com/i2q614 or something else?
    3. Please see screenshot http://prntscr.com/i2q6rw
    In Private content you provided password, what username should we use?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 16:56

    Hello,

    You need to remove featured image on this page https://prnt.sc/i2q0r6 (you may use different breadcrumbs images for simple pages, just upload Featured image for your page. It does not work for Shop and Blog pages because these pages are special pages. They use breadcrumbs image from Global settings).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 16:48

    I’ve created “About us Store” page, but you need to add API key in Ultimate > Google Maps. Please read more here https://docs.brainstormforce.com/how-to-create-google-api-key-in-order-to-make-the-google-map-element-work/, also check “Our office” page. If you need any other page, simply send me demo URL.
    The footer was imported, so I’ve simply selected appropriate static block http://prntscr.com/i2pwy6

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 16:28

    In this case, delete this code also http://prntscr.com/i2pln2

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 16:24

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 16:23

    I’ve created Home and Blog pages http://prntscr.com/i2piy7 > http://prntscr.com/i2pj2t. Please check the blog page breadcrumbs now.
    If you want to use the blog page as Home, let me know and I will provide custom css code to hide the image from breadcrumbs.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 16:11

    Hello,

    Please see this screenshot http://prntscr.com/i2pcie

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 16:04

    Unfortunately, there is no such possibility.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 16:00

    Hello,

    You need to delete or change this code http://prntscr.com/i2p68l

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 15:43

    Hello,

    1. Please check the blog page now.
    Also, try to delete this code

    .blog .blog-post {
        border-bottom: 1px solid #44271e;
        margin-bottom: 5px;
        margin-top: 5px
    }

    or change to

    .blog .blog-post {
        border-bottom: 1px solid #44271e;
        margin-bottom: 5px;
        margin-top: 15px
    }

    2. You need to change this http://prntscr.com/i2owsp

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 15:29

    Please try to disable all 3-rd party plugins > clear cache and check if the problem solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 15:24

    Hello,

    Please check requirements described in the documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (“1.3 Requirements for Royal” section).
    Do you mean that pages like about and our office did not appear in Dashboard > Pages?
    Unfortunately, the menu can’t be imported, you need to create an own menu. Please read our documentation https://www.8theme.com/demo/docs/royal/#!/primary_menu
    Also, please read about footer https://www.8theme.com/demo/docs/royal/#!/primary_menu if you need help with this, please provide temporary wp-admin access in Private content and I will create the footer from demo.
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 15:06
    .wpb-js-composer .vc_tta .vc_tta-controls-icon::before, .wpb-js-composer .vc_tta .vc_tta-controls-icon::after {
        border-color: white !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 14:58

    Open settings of row, that contain your slider, and select http://prntscr.com/i2o79m

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 14:54

    Hello,

    Thanks for the topic.
    1. Please read our documentation and create blog page https://www.8theme.com/documentation/xstore/troubleshooting/blog-page/.
    If you want to change breadcrumbs image go to Theme Options > General > Breadcrumbs > http://prntscr.com/cjprj5 You may use different breadcrumbs images for simple pages, just upload Featured image for your page. It does not work for Shop and Blog pages because these pages are special pages. They use breadcrumbs image from Global settings.
    2. Likely the problem will be solved by creating the Blog page and changes in Settings > Reading.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 14:40

    Hello,

    Thanks for the topic. Please try to add slider on page as Slider element http://prntscr.com/i2nuxt not via this option http://prntscr.com/i2nwy3

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 14:32

    Hello,

    Thanks for the topic.
    1. Please add this code in Theme Options > Styling > Custom css:

    .widget_product_categories {
        border: 2px solid #dd3333;
    }
    .widget_product_categories.sidebar-widget ul li a {
        padding-left: 10px;
    }

    2. Do you want to have all product names of the same length?
    3. If you didn’t add any custom css code, color of all slider elements can be changed via slider settings.
    4. Please see screenshot http://prntscr.com/i2nsil
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 13:56

    Hello,

    Thanks for the link.
    Please try to add this code in Custom css for page http://prntscr.com/i2n8wn:

    .vc_tta-panels .vc_tta-panel-title span {
        color:  white !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 13:51

    Hello,

    Ok. Let’s try to sort out one more time. Do you want to create such block on the bottom of pages http://prntscr.com/i2mvu6 ? If yes, create a static block > add row and select 4 columns http://prntscr.com/i2mwwv > add Widgetised Sidebar elements into 3 of them (latest column contains text element http://prntscr.com/i2mxo6) > in Appearance – Widgets – create custom widgets areas like http://prntscr.com/i2myq9, content of these areas can be like on these screenshots http://prntscr.com/i2mzbq http://prntscr.com/i2mzg6 http://prntscr.com/i2mzln + you are able to add WooCommerce Products widget in different configuration and sort products in different orders like price, number of sales or random > go to your static block and select appropriate sidebars in settings of Widgetised Sidebar elements.
    Elements that selected in pre footer or footer widget area will be visible on all pages, in case these settings weren’t changed for a page http://prntscr.com/i2n541
    If this is not what you are looking for, please give me a screenshot of result that you want to achieve.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 13:20

    Hello,

    What about such idea – you may disable the catalog mode, but marked some products as Out of stock + disable “Enable “Out of stock” icon” option in Theme Options > E-commerce > Shop and add this code in Theme Options > Styling > Custom css:

    .product-information .out-of-stock {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 13:11

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 13:08

    Hello,

    Please check your Home page now http://prntscr.com/i2mjrx I’ve set 0 as on screenshot from the previous reply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 13:01

    You’re welcome!
    Try to change these settings http://prntscr.com/i2mgvo in Theme Options > E-commerce > Products Page Layout.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 11:39

    Hello, @eveprod

    Is your problem solved?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 19, 2018 at 11:32

    Hello,

    Thanks for the screenshot. This is possible to achieve via changes in classico/woocommerce/single-product/related.php file http://prntscr.com/i2lanp
    Make changes in child theme to prevent losing it after theme update.

    Regards

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    Viewing 59,220 results - 59,191 through 59,220 (of 68,231 total)
Viewing 30 posts - 59,191 through 59,220 (of 68,231 total)
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