Forum Replies Created

Viewing 30 posts - 59,161 through 59,190 (of 68,231 total)
1 2 3 … 1,972 1,973 1,974 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:59

    You’re welcome!
    Have a nice day.

    Regards

    #182599 Copied In reply to: WordPress Multi Site Network theme activation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:59

    Hello,

    To remove # please edit headers/double-menu.php http://prntscr.com/i3uz3l > http://prntscr.com/i3uz9u
    Also, this fix will be included in next theme update.

    Please describe in details the burger problem.

    Regards

    #182598 Copied In reply to: Burger is not working in the homepage with # in the URL also
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:47

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    #182595 Copied In reply to: VC Info Box Settings – unable to set colour setting in advanced view
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:45

    You’re welcome!
    It was our bug with attachment.php file. We uploaded the file for you to fix the problem. Also, this will be included in next theme update.
    Sorry for the inconvenience.
    Have a nice day.

    Regards

    #182594 Copied In reply to: can't find the file attachment.php issue
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:23

    Hello,

    1. Please add this code in Theme Options > Styling > Custom css > Custom css for mobile:

    .mobile-menu-wrapper .links {
    display: none;
}

    to hide this http://prntscr.com/i3ujez
    2. All your footer column areas are empty?

    Regards

    #182592 Copied In reply to: Problem with images
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:08

    It is strange that the code doesn’t work from style.css of the child theme, if the child theme activated on your site.
    Provide us with temporary wp-admin and FTP access in Private Content, so we could check a reason of the problem.

    Regards

    #182590 Copied In reply to: Accordion styling.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:01

    You’re welcome!
    Have a nice day.

    Regards

    #182589 Copied In reply to: AJAX Search Box slow
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:00

    You’re welcome!

    Regards

    #182588 Copied In reply to: Mobile menu issues.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 10:44

    Hello,

    Please try to activate them now.

    Regards

    #182582 Copied In reply to: WordPress Multi Site Network theme activation
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 10:36

    Hello,

    I’ve checked your header search and do not see the problem https://gyazo.com/66d59dfceef7cae43f7404b198062530

    Regards

    #182581 Copied In reply to: AJAX Search Box slow
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 10:33

    Hello,

    Please describe your problem in details.

    Regards

    #182580 Copied In reply to: Variable product
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 10:31

    Hello,

    Please see this screenshot http://prntscr.com/i3twiv

    Regards

    #182579 Copied In reply to: Revolution Slideshow Size for Default theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 10:18

    Hello,

    Fixed. Please check.

    Regards

    #182577 Copied In reply to: can't find the file attachment.php issue
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 10:14

    Hello,

    Did you update theme on your site?
    Please provide link to your site, so we can to see the search problem.

    Regards

    #182575 Copied In reply to: AJAX Search Box slow
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 10:13

    You’re welcome!
    Have a nice day.

    Regards

    #182574 Copied In reply to: Updating the theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 10:12

    Hello,

    Thanks for the topic.
    Could you please also provide link to page with this problem?

    Regards

    #182573 Copied In reply to: Advanced carousel problem
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 10:06

    Fixed. Please check now.
    It was our bug. Thanks for the notice.

    Regards

    #182572 Copied In reply to: Translate order total
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 09:56

    Hello,

    Try to disable all 3-rd party plugins, clear cache and check if the problem will be solved.
    Let me know result.
    Do you make any changes in template files?

    Regards

    #182569 Copied In reply to: Sidebar not showing on sidebar
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 09:45

    Hello,

    We’ve added some custom css code in Theme Options > Styling > Custom css. Please check the menu now.

    Regards

    #182567 Copied In reply to: Mobile menu issues.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 09:35

    Hello,

    Please check if you have “Close” option on the first message http://prntscr.com/i3t6ys

    Regards

    #182566 Copied In reply to: How to change Payment default color & add card options
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 09:33

    Hello,

    Please try to add this code in Global Custom css:

    @media only screen and (max-width: 768px) {
.header-wrapper header .container-wrapper {
    border-bottom: 1px solid #e6e6e6;
}
.home .header-wrapper header .container-wrapper{
    border:none;
}
.page-heading, .et-header-overlap .page-heading, .et-header-overlap .page-heading.bc-size-small, .page-heading.bc-size-small {
    padding-top: 135px;
}
}

    Regards

    #182565 Copied In reply to: Big Header padding in mobile view
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 09:26

    Hello,

    Please describe the problem one more time and provide screenshots for better understanding.

    Regards

    #182564 Copied In reply to: Blog page background cannot delete.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 09:08

    Hello,

    Please provide screenshots of the problem so we could try to recreate the issue on our side.
    Thanks in advance.

    Regards

    #182563 Copied In reply to: can't find the file attachment.php issue
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:58

    Hello,

    FTP that you provided goes to the empty directory http://prntscr.com/i3srxt. So, please, provide us FTP access to the directory where your WP installation is located.

    Regards

    #182562 Copied In reply to: Problem with upgrading IDSore
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:53

    Hello,

    I’ve checked your site code via console and do not see the custom css code. Did you remove the code?
    Please see this screenshot http://prntscr.com/i3spmn
    Could you please provide temporary wp-admin access in Private Content?

    Regards

    #182561 Copied In reply to: Accordion styling.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:48

    Hello,

    I do not see any js error in the console on your site.
    We’ve sent widgets.php file to your registration email. You need to replace this file in royal/framework/ folder and wait for 2 hours when instagram cache will be updated.
    If after that some problem persists on your site, please describe this in details and provide screenshots for better understanding.
    Thanks in advance.

    Regards

    #182559 Copied In reply to: Javascript error on website
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:40

    Hello,

    What theme version is using on your site?
    Could you please provide wp-admin and FTP access in Private Content?

    Regards

    #182558 Copied In reply to: Translate order total
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:36

    Hello,

    Please try to disable all 3-rd party plugins, clear cache and check if the problem will be solved.
    Let me know result.
    Do you use latest theme version?

    Regards

    #182557 Copied In reply to: Zoom effect – Window makes product image load
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:33

    Hello,

    If you want to use white color as main, it is needed to add custom css code for some elements to make these looks good. Could you provide us with your website URL?

    Regards

    #182555 Copied In reply to: Text color issue
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:12

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    #182553 Copied In reply to: Too much padding between menu and slider with Full width slider
  • 1 2 3 … 1,972 1,973 1,974 … 2,273 2,274 2,275
    Viewing 59,190 results - 59,161 through 59,190 (of 68,231 total)
Viewing 30 posts - 59,161 through 59,190 (of 68,231 total)
1 2 3 … 1,972 1,973 1,974 … 2,273 2,274 2,275

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