Forum Replies Created

Viewing 30 posts - 59,161 through 59,190 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:23

    Hello,

    1. Please add this code in Theme Options > Styling > Custom css > Custom css for mobile:

    .mobile-menu-wrapper .links {
        display: none;
    }

    to hide this http://prntscr.com/i3ujez
    2. All your footer column areas are empty?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:08

    It is strange that the code doesn’t work from style.css of the child theme, if the child theme activated on your site.
    Provide us with temporary wp-admin and FTP access in Private Content, so we could check a reason of the problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:01

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 11:00

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 10:44

    Hello,

    Please try to activate them now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 10:36

    Hello,

    I’ve checked your header search and do not see the problem https://gyazo.com/66d59dfceef7cae43f7404b198062530

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 10:33

    Hello,

    Please describe your problem in details.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 10:31

    Hello,

    Please see this screenshot http://prntscr.com/i3twiv

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 10:18

    Hello,

    Fixed. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 10:14

    Hello,

    Did you update theme on your site?
    Please provide link to your site, so we can to see the search problem.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 10:13

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 10:12

    Hello,

    Thanks for the topic.
    Could you please also provide link to page with this problem?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 10:06

    Fixed. Please check now.
    It was our bug. Thanks for the notice.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 09:56

    Hello,

    Try to disable all 3-rd party plugins, clear cache and check if the problem will be solved.
    Let me know result.
    Do you make any changes in template files?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 09:45

    Hello,

    We’ve added some custom css code in Theme Options > Styling > Custom css. Please check the menu now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 09:35

    Hello,

    Please check if you have “Close” option on the first message http://prntscr.com/i3t6ys

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 09:33

    Hello,

    Please try to add this code in Global Custom css:

    @media only screen and (max-width: 768px) {
    .header-wrapper header .container-wrapper {
        border-bottom: 1px solid #e6e6e6;
    }
    .home .header-wrapper header .container-wrapper{
        border:none;
    }
    .page-heading, .et-header-overlap .page-heading, .et-header-overlap .page-heading.bc-size-small, .page-heading.bc-size-small {
        padding-top: 135px;
    }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 09:26

    Hello,

    Please describe the problem one more time and provide screenshots for better understanding.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 09:08

    Hello,

    Please provide screenshots of the problem so we could try to recreate the issue on our side.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:58

    Hello,

    FTP that you provided goes to the empty directory http://prntscr.com/i3srxt. So, please, provide us FTP access to the directory where your WP installation is located.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:53

    Hello,

    I’ve checked your site code via console and do not see the custom css code. Did you remove the code?
    Please see this screenshot http://prntscr.com/i3spmn
    Could you please provide temporary wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:48

    Hello,

    I do not see any js error in the console on your site.
    We’ve sent widgets.php file to your registration email. You need to replace this file in royal/framework/ folder and wait for 2 hours when instagram cache will be updated.
    If after that some problem persists on your site, please describe this in details and provide screenshots for better understanding.
    Thanks in advance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:40

    Hello,

    What theme version is using on your site?
    Could you please provide wp-admin and FTP access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:36

    Hello,

    Please try to disable all 3-rd party plugins, clear cache and check if the problem will be solved.
    Let me know result.
    Do you use latest theme version?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:33

    Hello,

    If you want to use white color as main, it is needed to add custom css code for some elements to make these looks good. Could you provide us with your website URL?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:12

    Hello,

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:12

    Hello,

    Try to disable all 3-rd party plugins and check if the problem will be solved.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:10

    Hello,

    Please, make sure you have checked all the server requirements http://prntscr.com/hv1d8x
    Also, I would recommend you export theme settings into file (Theme Options > Import/Export > Import or Export your theme configuration > Export Options) and import this option file after the update.
    Don’t forget to create backup of your files and database before starting update process!
    For now available 3.5 theme version, so you may update theme follow our suggestions.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Also, update all required plugins https://www.8theme.com/download-plugins/ (to update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins); to update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 08:02

    Hello,

    Please provide a link to your site and wp-admin access (login and password) in Private Content http://prntscr.com/i3s7t2.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 22, 2018 at 07:54

    Hello,

    Please try to activate theme now.

    Regards

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    Viewing 59,190 results - 59,161 through 59,190 (of 68,227 total)
Viewing 30 posts - 59,161 through 59,190 (of 68,227 total)
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