Additional product images not showing - by will4444

This topic has 8 replies, 3 voices, and was last updated 6 years, 2 months ago ago by Olga Barlow

  • Avatar: will4444
    will4444
    Participant
    January 17, 2018 at 20:43

    I am able to put in the additional product images but they do not show up when you hover or click on them.

    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2018 at 08:34

    Hello,

    Make sure that you selected Image hover effect > Swap in Theme Options > E-commerce > Products Page Layout.

    Regards

    Avatar: will4444
    will4444
    Participant
    January 18, 2018 at 16:06

    It doesn’t help, the main image shows on the product page but not the additional images. You can take a look for yourself

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2018 at 16:16

    Hello,

    Please please provide screenshot of the problem for better understanding.

    Regards

    Avatar: will4444
    will4444
    Participant
    January 18, 2018 at 16:59

    Here it is in motion

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 18, 2018 at 17:04

    Please try
    – to disable all 3-rd party plugins and check if the problem will be solved;
    – activate parent theme, if you use a child theme, clear cache and check the single product page.
    In case the problem persists, please provide us with temporary access to your site.

    Regards

    Avatar: will4444
    will4444
    Participant
    January 18, 2018 at 19:37

    Credentials attached

    Please, contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 19, 2018 at 16:30

    Hello,

    The problem caused by WooCommerce Additional Variation Images plugin. Our theme uses custom carousel that’s why if you want to use an additional plugin for the image gallery theme or plugin should be additionally customized.

    If you need help with customization you may contact WPKraken team.

    Regards

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