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Viewing 30 posts - 58,291 through 58,320 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 14:55
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 14:43

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 14:13

    Hello,

    You may use this custom css code:

    #mc_embed_signup input{
        margin: 20px auto !important;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 13:52

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 13:44

    Hello,

    You need to update the theme to latest version that compatible with woocommerce version that you use.
    https://www.8theme.com/demo/docs/classico/#theme_installation_and_upgrade
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/classico/ to avoid problems with old files.
    You will lose only changes in theme files if you made them in parent theme files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate the theme and skip Setup Wizard.
    Also updated all plugins https://www.8theme.com/download-plugins/ (to update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins), to update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ ).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 13:35

    Hello,

    Please provide link to page where you using the form.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 13:33

    Ok. Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 13:30

    Hello, @Royalty

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 13:28

    Hello,

    3.4 theme version is not compatible with WC 3.3.1, so you may face some problem. You can downgrade WC version or wait for theme update, that will be released soon (within 1 week).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 13:12

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 13:11

    Hello, @Royalty

    Thanks for the question.
    Yes, before update the plugin you need to be sure that theme and other plugins that you use are compatible with the new version. You may find information about compatibility in theme changelog – https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976?s_rank=7
    http://prntscr.com/ie3ffi
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 13:05

    Hello, @Royalty

    WooCommerce developers have added some new options in version 3.3 related to products number per row and per page https://woocommerce.wordpress.com/2017/12/09/wc-3-3-will-look-great-on-all-the-themes/
    Change the number of products using customizer and new options https://woocommerce.files.wordpress.com/2017/12/gridcustomizer.png
    WooCommerce set the higher priority for the new option and it overwrites our settings. That’s why we have to remove our option in next update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 13:03

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 11:58

    Hello, @Don Estefan

    Please clear cache and try one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 11:32

    Hello, @yea73920

    Please add this code in royal/framework/theme-functions.php file https://gyazo.com/c06a4404988e0475b71e58766946c842:

    // **********************************************************************//
    // ! Add hatom data
    // **********************************************************************//
    
    if ( ! function_exists( 'et_add_hatom_data' ) ) {
        function et_add_hatom_data($content) {
            $t = get_the_modified_time('F jS, Y');
            $author = get_the_author();
            if( is_home() || is_singular() || is_archive() ) {
                $content .= '<div class="hatom-extra" style="display:none;visibility:hidden;">was last modified: <span class="updated"> '.$t.'</span> by <span class="author vcard"><span class="fn">'.$author.'</span></span></div>';
            }
            return $content;
        }
        add_filter('the_content', 'et_add_hatom_data');
        add_filter('get_the_content', 'et_add_hatom_data');
        add_filter('get_the_excerpt', 'et_add_hatom_data');
    }

    Also, the fix will be added in next theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 11:30

    Hello,

    Make sure that you set the correct settings in plugin options https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

    Also, WooCommerce developers have added some new options in version 3.3 related to products number per row. Read more – https://woocommerce.wordpress.com/2017/12/09/wc-3-3-will-look-great-on-all-the-themes/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 11:06

    Hello,

    Go to Products > Categories > https://gyazo.com/76d4776cf3819345231515a22829a842

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 10:52

    Hello,

    You’re welcome!
    If you use Instagram widget in Appearance > Widgets you need simply write your “Username”, the same if the Instagram is a part of static block https://prnt.sc/ie1ipn
    To enable VC editor in static block go to wp-admin panel > Visual Composer > Role Manager > Post Types > Custom > tick needed elements.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 10:26

    Hello,

    We’ve made some changes in Custom css. Please, clear cache and check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 10:21

    Hello,

    Our developers are working on next theme update. I think the update will be released within 1 week.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 10:19

    Hello,

    You’re welcome!

    Also, Button Sync (Loco Translate plugin http://prntscr.com/glemdq) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed.

    My account page is a default woocommerce page, all available options you may find in Woocommerce > Settings > Accounts. If you want to remove some item from my account page menu, you may simply clear appropriate field http://prntscr.com/ie116l If you have any other questions about this, it would be better to read woocommerce documentation or contact the plugin support.

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 10:02

    Hello,

    Theme Options > Products Page Layout > Hidden sidebar > Off.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 09:59

    Hello,

    1. I’ve checked your site, and do not see the problem with translation in top bar http://prntscr.com/ie0rq1 Is this solved? If not, please provide us with temporary wp-admin access in Private Content.
    2. We’ve sent widgets.php file to your registration email.
    You need to replace this file in woopress/framework/ folder and wait for 2 hours when instagram cache will be updated.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 09:51

    Hello,

    What woocommerce version do you use? Do you have this problem only with our theme or with Storefront too?
    Please provide us with temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 09:47

    Hello,

    The problem relates to your changes in child theme, with the parent theme activated the search is available – https://prnt.sc/ie0kns

    Also on your site using old versions of theme and plugins. Read more about update – https://www.8theme.com/reply/183089/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 09:28

    Hello,

    Please, make sure you have checked all the server requirements before the installation http://prntscr.com/ie0enq
    What PHP version do you use?
    Also, please provide us with temporary wp-admin and FTP access in Private content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 09:22

    Hello,

    Please use these shortcodes:
    [etheme_featured]
    [etheme_new title="Latest Products" ]
    Also, you need to mark some products as “featured” https://prnt.sc/ie0cc1 and as “new” http://prntscr.com/ie0co5

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 09:13

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 09:12

    Hello,

    Thank you for purchasing our theme and for reaching us.
    I’ve checked your site and do not see 404 error. Have you sorted out?
    To fix this Instagram problem http://prntscr.com/ie06rf, we’ve sent wp-instagram-widget.php file to your registration email.
    You need to replace this file in lifestyle/framework/widgets/ folder and wait for 2 hours when instagram cache will be updated.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2018 at 08:45

    Hello,

    Please add this code in custom css:

    .fixed-content {
        display:  -webkit-box;
        display:  -webkit-flex;
        display:  -ms-flexbox;
        display:  flex;
        -webkit-box-orient: vertical;
        -webkit-box-direction: normal;
        -webkit-flex-flow: column;
            -ms-flex-flow: column;
                flex-flow: column;
    }
    .product-information .title, .product-info-wrapper .title, .product-summary-center .title, .product-information .product_title, .product-info-wrapper .product_title, .product-summary-center .product_title,
    .product-information .price, .product-info-wrapper .price, .product-summary-center .price,
    .product-information .products-page-cats, .product-info-wrapper .products-page-cats, .product-summary-center .products-page-cats {
        -webkit-box-ordinal-group: 0;
        -webkit-order: -1;
            -ms-flex-order: -1;
                order: -1;
    }
    .product-information .product_meta, .product-info-wrapper .product_meta, .product-summary-center .product_meta {
        margin-bottom:  0;
    }

    Also, about the count of related products on single product page, you may change this via Theme Options https://prnt.sc/idzxlp instead of file editing.

    Regards

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    Viewing 58,320 results - 58,291 through 58,320 (of 68,223 total)
Viewing 30 posts - 58,291 through 58,320 (of 68,223 total)
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